Administrative Assistant Customer Service
Resume:
R OSHAN KAPUR
M I L LBRAE, CA 94030
650-***-**** (Cell)
650-***-**** (Land Line) e-mail: ***********@*****.***
Skills: Microsoft Word – several versions; WordPerfect, Excel, Customer Service; Data Ent ry; Facilities
M anagement; Outlook, Lotus Notes; knowledge of PowerPoint, A/P & A/R (processing invoices, G/L
Reconciliation), Access Database.
OBJECT IVE
To work in a growing and dynamic company where my skills and experience can be utilized.
EXPER IENCE
October, 2011 to December, 2013 – K aiser Permanente - H ome Palliative Care Program – San Bruno –
P rovide administrative support to 5 NPs and 4 physicians and report to Manager of Palliative Care.
U pdate weekly database on Access and manage i t and run census for department’s weekly meetings.
C reate agenda for these meetings. Take meeting minutes. Answer phones, resolve patient problems and
use discretion in directing calls and assisting patients with urgent needs. Process monthly expense
reports for all nurse practioners. Order office supplies and perform several other general office functions.
O rder cell phones for providers as needed. Assist medical professional with replenishment of medications
as required. Process invoices. Use judgment and text MDs as needed.
3/06 – 10/2011 – Kaiser Permanente, Redwood City. Worked a t Department of Psychiatry as
A dministrative Assistant for 75 doctors, clinicians and social workers. Create Excel spreadsheets for
company-wide surveys, used M icrosoft Word for creating various documents. Provide customer service to
members while releasing information to patients. Job required following Kaiser’s strict guidelines with
release of information. Used Health Connect system for patient records Performed several general office
f unction in addition to supporting physicians, clinicians and social workers. Worked with Legal
Department in providing them with patient record requests. Administrative Assistant to Dr. Robin Dea,
Head of Psychiatry at the regional level in Oakland. Transcribed from tapes given by her and edited her
documents on M icrosoft Word. Processed invoices, ordered supplies. Responsible for time cards for
clinicians as well as clerical staff (did pay period adjustments).
9/03 -10/05 - Corey, Luzaich, Pliska, de Ghetaldi & Nastari, L.L.P., M illbrae
E xecutive Assistant to George Corey, Senior Partner and owner of law fi rm. Administrative Assistant to
t hree attorneys specializing in municipal, personal injury and t rust matters. Created pleadings, filed all
office documents, in addition to filing documents for George Corey with county when he opted to be an
a rbitrator. Transcribed discoveries, used WordPerfect and Excel to create and update financials for
l it igation attorney. Maintained books for t rust clients and reconciled their monthly bank statements.
Resume, Roshan Kapur - Page 2
02/03 - 9/03 - Citibank (temporary assignment in their real estate legal department in San
F rancisco) - A dministrative Assistant to Legal Real Estate Counsel. Created complex Excel spreadsheets
w ith financial information, worked on presentations using PowerPoint; paid all invoices for the real estate
department.
12/01 - 4/02 - Seton Medical Center, Daly City
Worked as CNA and EKG Technician on the Telemetry f loor. Occasionally filled in for Unit Coordinator.
Took care of 9-11 patients, some were total care patients. Watched heart monitors of patients, f loor
capable of handling 40 patients hooked to heart monitors. Helped nurses and other personnel when
p rinter was down and fax required maintenance.
7/96 – 11/30/01: Citicorp Bankers Leasing - Foster City
Ini tially for the first three years worked as an Administrative Assistant to Administrative Services
Department’s Vice President. This department supported all departments. Supported 83 people.
Purchased computers, computer supplies, office supplies, maintenance contracts (making sure all these
f unctions are performed by conforming to Citicorp’s strict policies and procedures). Maintained database
on Excel to t rack all orders and expenses. Assisted Assistant V.P. of Administrative Services with
p roblems, projects related to additions and remodeling of office space. Also, assisted with facilities
management issues. Processed all invoices for the Foster City location and expense reports for manager.
M aintained policy & procedure manual. For the next two and half years worked as Administrative
Assistant to Vice President of Tax & Accounting as well as Executive Assistant to VP of Operations.
Worked on Power Point slides that were due to the New York office on a monthly basis. Supported 42
i ndividuals in Operations/Legal/Credit Departments. Used Excel, M icrosoft Word and data entry for sales
& use and property taxes. Input all check requests. Worked with vendors/contractors who maintained
equipment. Input payroll information on Extra software. Used Excel to t rack vacation/sick leave and other
t ime-off for all officers and non-officers. Dealt with Human Resources with regards to personnel issues
relating to employees. Mailed monthly rate letters to all clients. Performed a variety of general office
f unctions. Capable of handling multiple tasks with minimum supervision. Skilled as a team player.
Worked part-time and then full time as EKG technician and CNA at Seton Medical Center for one and half
years while working at Citicorp.
EDUCAT ION
Two years of college equivalent to an Associate Degree, Elphinston College, Bombay, India.
P rogramming classes at Norwalk Technical College in Norwalk, Conn. Completed Medical Assistant class
a t College of San Mateo; Medical Terminology certificate from Kaiser; Medical Terminology certificate
f rom ROP. Completed Medical Administrative Assistant class at ROP. Certified as an EKG technician in
t he State of California. Hold CNA & Home Health licenses.
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