Manager Customer Service
Resume:
Thomas De Rose
Bayville, NJ 08721
*********@*******.***
CAREER OBJECTIVE:
To utilize my experience in sales and customer service to become an
integral part of an organizations seeking a professional with goals and
longevity and career growth within the company.
SKILLS: QUALIFICATIONS:
*Effective communication *Reliable/punctual
*Proficient computer skills *Efficient time management
*Capable of meeting deadlines *Multi-tasking ability
PROFESSIONAL ACCOMPLISHMENTS:
General Manager/Regional Training Supervisor
Arby's Restaurant Group November 2008 - May 2013
Responsibilities: Daily operations of a quick serve environment,
scheduling, inventory, ordering, and cost analysis for the entire
operation. Monthly analyzing of the units P&L statement.
Following strict standards for training all new management for the region.
Sales/Service Manager
Olive Garden (Darden Restaurants) March 2004 - October 2008
Responsibilities: Overseeing initial and ongoing training of over 100
employees.
Monitoring and keeping accurate records of training information and
updates.
Instrumental in organizing the training and installation of a new point of
sale system.
Responsible for monitoring customer feedback and periodic in house surveys.
Daily inventory, cash responsibility for a 6 million dollar annual
operation.
Owner/General Manager
Tommy D's Bistro October 1995 - January 2004
Cultivating and sustaining daily clientele. Booking and overseeing
banquets for up to 400 guests.
Daily and Monthly record keeping and accounting records. Daily, weekly,
monthly inventory and ordering. Daily organizing and logistics for
delivery service.
Home Based Carpet Business
Trans Designs June 1988 - July 1995
Responsibilities: Coordinating and scheduling carpet orders and
installations for 80 to 100 interior designers, including measuring,
ordering and follow-up after installations.
Including accurate record keeping, ledgers, contacts and financial
paperwork.
Assistant to Production Manager
Dell Magazines (New York) Jan 1985 - Dec 1988
Responsibilities: Coordinating all aspects of publishing over 30 monthly
paperbacks in a timely and organized manner. Main focus was on trafficking
concept ional material to and from copy writers to printers and color
separators in order to achieve a uniformed and timely product.
Accurate records and time lines were crucial to being successful.
EDUCATION:
BELMONT ABBEY COLLEGE, Belmont, NC
Bachelor of Arts degree awarded in Business Administration, with a minor
focus in Marketing
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