Customer Service Manager
Resume:
Paul F. Riley SR.
Saugus, MA *1906
Professional Summary
I am a hard worker with over twenty years of warehouse experience.
Over the years, I have obtained problem-solving skills to identify and
confront various issues. I have the drive and ambition it takes to grow
and succeed as a manager in a fast-paced, high growth environment. I
possess excellent communication, leadership and organizational skills.
Experience
2010-Present Dynamex CO Woburn, MA
Dispatch/Warehouse
? Dispatching drivers, loading and unloading trailers,
ensuring drivers are achieving quality deliveries and are
aware of customer's expectations.
? Customer service, maintain an open line of communication
with drivers and customers.
? Working flexible hours to meet customer's needs.
2006-2008 Riley's Trucking Wilmington, MA
President
? Opened and staffed new business, meeting with clients,
soliciting business, encouraging associates to provide
excellent service to customers.
? Writing and reviewing quarterly performance plans for
associates.
? Setting realistic goals for the upcoming quarter.
1999-2006 Courier Systems Wilmington, MA
Terminal Manager/Vice President of Operations
? Profit and loss reporting, dispatching, training new
associates.
? Opened and staffed a new terminal out of state.
? Creating and analyzing budget reports, implementing
policies and procedures.
? Keeping moral at a high level while change was taking
place, counseling associates during the transitions.
? Introducing brain storming sessions to promote team work.
? Succeeding in turning a non-profit terminal into the
number one profit terminal within six months.
1990-1999 Geriatric Medical Supply Everett, MA
Warehouse Supervisor
? Dispatching
? Loading and unloading trucks
? Ordering product
Certifications
Fork Truck and TSA
Hazmat Made Easier For Employees
Hazmat Drivers: Training for Safe Transport
Hazmat In-Depth Security Training
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