Manager Office
Resume:
Anjalissa D. Johnson
Baltimore, Maryland 21215
Telephone: 443-***-****
E-mail: ****************@*****.***
.
EDUCATION
Coppin State University Bachelor of Science
Baltimore, MD 21216 Expected graduation September
2015
Social Work Major
3.29 GPA in good standing
Community College of Baltimore County Associate of Applied Science
Catonsville, MD, 21228 Human Services – May 2011
Cum Laude
3.76 GPA in Good Standing/Dean’s List
WORK EXPERIENCE
July 2012 to December 2013 Maxim Healthcare, Inc.
40 York Road, Ste 200
Towson, MD 21204
Keith Jacobs, Dir. of Business Operations
On Call Coordinator – Weekday
Duties: Worked evenings, 5:00pm to 8:30a Monday-Friday. Provide scheduling and client
coordination after scheduled office hours for five locations. Provide support to service
coordinators in staffing and scheduling issues after normal business hours including but not
limited to answering incoming calls and adjusting schedules for external healthcare staff.
Respond within fifteen minutes to all calls and messages. Communicate with client when an
employee cancels a shift or is running late. Whenever possible staff all open shifts when a
worker calls at the last minute. Trouble shoot other after hours issues that arise, keep internal
office staff informed of outstanding/emergency issues (i.e. client hospitalizations, worker
accidents, etc.) When necessary cover in-house office staff. Excellent attendance record.
March 2004 to January 2012 State of Maryland
Office of Administrative Hearings
11101 Gilroy Road
Hunt Valley, MD 21030
Wagdy Mohamed 410-***-****
Sr. MVA Docket Specialist
Duties: Accurately entered descriptive information of Motor Vehicle cases into Evans case
tracking program. Prepared dockets for several locations. Confirmed mutually agreeable hearing
dates with attorneys, reserve Administrative Law Judges for special cases, attached all written
documentation to file before dockets are picked up, printed driving records using
DIWAS/RUMBA programs, processed postponement requests in accordance with established
guidelines, contacted and reserved interpreters as needed, processed subpoena requests and if
granted issued said subpoena, handled inquiries from general public by phone and in person,
closed cases which were withdrawn/pending appeals or adjudicated by higher court. Performed
other duties as needed. Acted as back up to Department of Labor, Licensing and Regulation desk
when assigned clerk is either absent or unavailable.
June 2007 to August 2011 First Step, Inc.
10400 Ridgeland Road
Cockeysville, MD 21030
Part Time Evening Receptionist Elayne Smith/Fabiola Cardenas
Human Services Intern 410-***-****
Duties: Typed/filed/prepared client files, answered calls for community resource information,
accurately entered information into Medical Mastermind and University of Maryland SMART
systems. Prepared drug-screening forms, upon receipt entered results into SMART records.
Faxed information/documentation to probation officers/attorneys/other related parties.
Scheduled client appointments in coordination with clinician and client schedules, when
available performed above duties for other First Step, Inc. sites. Light office cleaning. Excellent
attendance. Ability to multitask and create a calming environment for clients to complete
confidential/necessary paperwork in busy reception area. Copied insurance cards/letters,
accepted payments by cash/check/charge. Completed daily accounting of receivables and
prepared end of day reports for further processing by Office Manager. Completed Human
Services internship for Spring semester 2011. Participated in adult and adolescent groups as
observer; learned proper documentation techniques and group dynamics.
ASSOCIATIONS
Phi Theta Kappa Essex Community College Chapter (Chi Theta)
Honor Society of Two Year Colleges
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