Customer Service Representative

Resume

Sandra R. Ogaard

**** ******* ****, ***. ****

San Antonio, TX 78238

Phone 210-***-****

E-mail: *********@*****.***

Education and Training

**** - ********* **** **** ****** (Cochabamba-Bolivia) South America.

1980 - Graduated from Secretary Program (including accounting and

computer science on September 14th" Institute. Cochabamba - Bolivia

1981 - University of Saint Simon 2 years Linguistics College Program

1984 - Training for Insurance Claims Inspector

2002 - Word, Excel, training at Unisys Bismarck, North Dakota.

2004 - 2006 Sykes Training for Customer Service provided to Procter &

Gamble (October) Baby Care products

2004 - 2006 Sykes Training for Customer Service provided to Procter &

Gamble (December). Products: Charmin, Puffs, Bounty, Tempo, Secret,

Sure, Old Spice, Pringles, Folgers, Millstone, Maryland Club, Brothers

Venetos, Tenderleaf Tea.

Professional Experience

Sykes Customer Service Representative and Translator 2004 - 2006

Bismarck, North Dakota.

Unisys Customer Service Representative 2002-2004 Bismarck, North

Dakota.

Continental Insurance Co. 1984 - 1986. Started as secretary in the

Claims Department and Inspection.

Boliviana Insurance Co. 1986 - 1999. Started as Accounts Executive

and promoted to Manager until company merged in 2001.

References Upon Request

Languages

English, Spanish, Portuguese, French

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