Customer Service Supervisor

KENNETH PAUL JONES 503-***-****

Portland, OR **212

***********@*****.***

Just completed Western Pacific Truck School, issued Class A CDL

w/endorsements: tanker, dbl/tpl, hazmat (fingerprints/background being

processed); DOT medical card, passport, and clean MVR

WORK EXPERIENCE

Freelance Editorial Consultant, Portland, OR

10/1/2003-present

I provide prepublication copyediting services, specializing in peer-

reviewed medical journals. My responsibilities include providing excellent

customer service to hundreds of medical researcher authors. I provide

thorough and timely manuscript review, adhering closely to publication

style guidelines and AMA Manual of Style and the Harvard System of

referencing as well using internet resources such as PubMed for cross-

checking. I am experienced at copyediting tables and graphics. My clients

include such medical publishing leaders as Elsevier and Cadmus.

Primary client: Elsevier Publishing

Contact: Carol Haufler Phone: 215-***-****

Contact: Tom Gilmartin Phone: 212-***-****

$2300/month 35hr/wk

Reason for leaving: I want more direct contact with the public. I have

substantially scaled-back on publishing work; I will continue to accept

small, short-term, temporary contracts as an online freelance copyeditor.

Copyediting Assistant, Portland, OR 9/1/2003-

2/1/2004

I assisted with copyediting medical articles for peer-reviewed journals. My

responsibilities include providing excellent customer service to authors

and publication managers. I provided thorough and timely manuscript review,

adhering closely to publication style guidelines and AMA Manual of Style

and the Harvard System of referencing as well using internet resources such

as PubMed for cross-checking. I gained experienced at copyediting tables

and graphics.

Employer: John Steinkamp

530 NW 5th Avenue, Portland, OR 97209

Supervisor: John Steinkamp Phone: 503-***-****

$1500/month 20hr/wk

Reason for leaving: I started my own freelance copyediting business.

Special Education Teacher, Portland, OR 1/1/2001-

1/1/2004

Responsibilities included supervising a staff of up to four healthcare

educational assistants; assessing, developing, writing, and implementing

individualized education programs; communicating with parents, students,

healthcare and education specialists, and community members to address

student needs; using MS Office and educational software; and managing

school records, email, and Internet research. I provided introductory-level

instruction to English language learners, including conversation,

vocabulary, grammar, pronunciation, and critical listening in both

structured and unstructured learning situations.

Employer: Portland Public Schools

3400 SE 20th Avenue, Portland, OR 97202

Supervisor: Elizabeth DuBois Phone: 503-***-****

$2000/month 35hr/wk

Reason for leaving: I started my own freelance copyediting business.

Special Education Teacher, Los Angeles, CA 1/1/1997-

12/15/2000

Responsibilities included supervising a staff of up to four healthcare

educational assistants; assessing, developing, writing, and implementing

individualized education programs; communicating with parents, students,

healthcare and education specialists, and community members to address

student needs; using MS Office and educational software; and managing

school records, email, and Internet research.

Employer: Los Angeles Unified School District

333 S. Beaudry Avenue, Los Angeles, CA 90017

Supervisor: Jerry Weyer Phone: 323-***-****

$2000/month 35hr/wk

Reason for leaving: My wife and I wanted to raise our daughter in close

proximity to her grandparents, so we returned to Portland.

Actor, United States and Europe 1/1/1985-

1/1/2002

I performed numerous principal roles for stage, feature film, and

television.

$2000/month

Reason for leaving: After acquiring an home mortgage and starting a family,

I needed a more stable and consistent income source.

Clerical Assistant, London, UK 1/1/1989-6/1-

1989

My duties included daily data entry, tuition and fees processing, continual

inter-office correspondence, and written and oral reports to supervisors in

the Admissions, Student Finance, Student Records, Tuition and Fees, and

Faculty Services offices.

Employer: University of London Birkbeck College

Malet Street, Bloomsbury, London WC1E 7HX

Supervisor: Siobahn White Phone: +44 (0-20-763*-****

http://www.bbk.ac.uk/front-page

$1800/month 30hr/wk

Reason for leaving: My temporary overseas work visa expired.

Fisherman, Alaska 1/1/1988-

7/1/1988

My duties included all facets of processing the daily catch aboard the

Brown's Point, a Seattle-registered factory trawler fishing the waters of

the Bering Sea and Alaskan Gulf.

Employer: Golden Age Fisheries

18 W. Mercer Street, Seattle, WA 98119

Supervisor: Stan Simonson Phone: 206-***-****

$4000/month 84hr/wk

Reason for leaving: I relocated to Great Britain for graduate theater

studies.

Records Specialist, Portland, OR 8/1/1985-

8/1/1987

My responsibilities included managing incoming municipal records for

storage, records re-filing, and destructions, authorizing records transfers

for storage and records to city bureaus, and assisting bureaus and the

public assistance with their research needs.

Employer: City of Portland Archives and Records

1800 SW 6th Avenue, Portland, OR 97201

Supervisor: Stan Parr Phone: 503-***-****

http://www.portlandonline.com/Auditor/index.cfm?c=26978

$1800/month 30hr/wk

Reason for leaving: I accepted a one of my first professional acting

contracts that required relocating.

Landscaping Assistant, Portland, OR 6/1/1980-

9/1/1996

I provided conscientious customer service. My duties included gardening and

landscaping work with a well-established Portland residential and

commercial landscaping company. I always observed safe operation procedures

with commercial landscaping equipment.

Employer: New Leaf Landscaping

8900 SW 80th Avenue, Portland, OR 97223

Supervisor: David Suva Phone: 503-***-****

$1500/month 20hr/wk

Reason for leaving: I relocated out of Portland. During the 1980s and

1990s, I worked temporarily and on-call for New Leaf Landscaping in between

acting jobs.

EDUCATION

Bachelor of Science-Communication Studies 1983 Northwestern University,

Evanston, IL

High School Diploma 1978 Adams High School,

Portland, OR

References Upon Request

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