Customer Service Manager

Naureen Aziz Qadwani

*** ******** *** *** # * • Ridgewood, NJ 07450 • ************@*****.*** • 646-***-****

Dear Sir,

In the highly competitive world we live in today, Quirky require knowledge in both marketing

and finance. I possess a diverse skill set of total 8 years experience, 2 year experience in Relationship

officer at HBL local Pakistani bank and five year experience in Trade and finance export documentation

at RHDC Company based in Pakistan and USA. Some of the client I added value to was also able to

build enduring relationships with includes the DHL, Expeditor, Bank of America, PNC Bank, New York

Bank among others. One year experience in Askari commercial bank as finance office. My academic

qualification as an MBA in finance from Bahria University in Karachi, Pakistan.

I am looking to advance my experiences and challenges to better my future. I am a very sociable

person who thoroughly enjoys building and strengthening relationships with my clients and coworkers. I

would love to be considered. I have attached my resume and thank you for your consideration.

Sincerely,

Naureen Aziz Qadwani

263 Franklin Ave Apt # 8

Ridgewood, NJ 07450 USA

Cell No. 646-***-****

************@*****.***

Naureen Aziz Qadwani

263 Franklin Ave Apt # 8 • Ridgewood, NJ 07450 • ************@*****.*** • 646-***-****

PROFILE AND SUMMARY OF QUALIFICATIONS

Profile

I am a strong, high energy, independent and result oriented professional. I thrive on overcoming the

challenges, a relentless drive to achieve results and commitment to setting only the highest expectations

for my team members and myself.

Total Professional Experience 8 Years

Two year experience as Relationship officer at HBL local Pakistani bank and five year experience in

trade and finance export documentation at RHDC Company based in Pakistan and USA. One year

experience at Askari Commercial Bank in Pakistan as finance officer

PROFESSIONAL EXPERIENCE

HABIB BANK LIMITED (HBL)

Assistant Manager Band II (Retail Banking) 16th March 2012 – Present

www.hbl.com Karachi, Pakistan

I am working at HBL state life Building Branch, Is one of the big branch is businesswise in Karachi,

Pakistan.

Responsibilities

• Open Individual, proprietorship, Partnership, private limited, trust and Government accounts. A good

command account opening procedures and maintenance of different accounts.

• Analyze, review and approve or reject accounts in accordance with Prudential & other regulatory

instructions of State Bank.

• Ensure the institution's policies and procedures are followed according to established guidelines and make

recommendations for improvement.

• Business development through deposit mobilization from existing and adding NTB’s (new to bank)

customers.

• Identifying opportunities for Cross-selling products and services by getting aware of customer needs.

• Relationship deepening through assisting clients as their financial consultant keeping in mind their needs

and desires while offering a suitable product / service for them.

• Maintaining existing client portfolio, attritions and creating backups for balancing deposit targets.

• Knowledgeable in the Bank’s products including features, benefits, promotional campaigns, and

procedures

Red Hot Document Company

Assistant Manager May 2006 to Oct 2011

www.rhdc.com

Letter of Credit Department Specialized in Export documentation (Trade Finance) is US based office.

Responsibilities

• To Prepare Export documents in compliance with the L/C for US based clients.

• Checking all kinds of documents as per requirement of L/C (USA Exporters / Importers) under

UCP500/UCP600 and incoterms for remittance from Negotiating/Issuing Bank without any discrepancy.

• Responsible to fulfill all legislative requirements of documents and preparing of Insurance, warranty and

guarantee documents.

• Main freight forwarders with which company doing business are Expeditors International, DHL Global

Forwarding, ProCargo, Panalpina Inc., Air Freight Systems Inc. and Khune & Nagel etc.

• Negotiation of Documents mostly done with our partners Banks like Bank Of America, Wachovia Bank,

Bank One, Bank Of New York, HSBC Bank and PNC Bank etc.

• Internal and external communication and correspondence with employees and employer.

• Prepare all shipping documents like Bill of lading, Airway Bill, Truck B/L, Commercial Invoice, Packing

List, Shipping Advices etc.

• Verify terms of credit, such as amount, insurance coverage, and shipping conditions to determine

compliance with established standards.

• Coordinating with USA offices to enhance the image of the L/C product.

• Developed expertise in identifying the discrepancies in legal requirements of different documents .

• Prepare Workflow Report for pending L/C and review L/C’S and advise customer in this respect.

• Coordinated in house training programs.

• Deal with four offices (Houston, Chicago, Washington and New Jersey)

• Managed all staff reporting to the position so as to effectively recruit, train, evaluate, motivate, delegate

and monitor their activities.

• I have made docs for almost 5000 plus L/C’S of different countries such as Pakistan, USA, Saudi Arabia,

U.A.E., Iraq, Australia etc.

Askari Commercial Bank

Finance Officer in Credit Card Division June-2005 to May-2006

Responsibilities

• Processing and payment of balance of transfer.

• Maintaining monthly MIS of sales staff.

• Approval and payment to vendors and deal with customers.

• Processing and payment of sales commission and different type of commission.

• Review salesman expense reports for proper documentation/receipts.

• Settlement & Reconciliation of all Acquirer Banks Local & International

• Preparing approval for waiver against settlement and reversal cases.

EDUCATION AND PROFICIENCIES

Bahria University 2002 to 2004

Master in Business Administration Major In Finance (3.15 GPA ) Karachi, Pakistan

Khatoon –e- Pakistan College

(2ND Div)

Bachelors Of Arts 1996 to 1998

Karachi, Pakistan

Computer Diploma

Two Year Diploma in Computer Science from NCR Education Center, Karachi

Trainings and Award Received

• I received from Habib Bank Limited the certificate of appreciation for outstanding contribution towards

business growth

• I received Ron Kaufman training Up lifting service champion

• During one month training at HBL Retail Banking Program, I got Fist position in that training.

• Three days training of MISY system and Customer service at HBL Annexi.

• Attended 3 month training for L/C exported documentation and legalization process in USA arranged by

RHDC INT’L JAN 2010

• Passed 5 Advance Levels of English Language from Berlitz

• Attended 3 days workshop on “Fourth Dimension” arranged by The Institute of mind science.

Key Skills

• Good communication and interpersonal skills.

• Able to work under pressure

• Strong negotiation and problem solving are good.

• Having good analytical skills

• Self motivated, result oriented and efficient team players.

Strength

• Responsible

• Good Attitude

• Dedicated and high work ethic

•

References

• Will be furnished on request.

Contact this candidate