Customer Service Insurance
Resume:
KIMBERLY S. RAINEY
To Whom It May Concern:
I am interested in exploring employment opportunities with your organization.
With more than 10 years of experience in customer service, sales and finance, I
would be an excellent candidate.
I am a persistent and motivated hard worker with a reputation of getting the job
done with minimal supervision. I have excellent interpersonal, oral, written, and
computer skills.
I am confident that my unique combination of professional experience, education,
and personal strengths will make me a valuable asset to your organization.
Attached you will find my resume of qualifications. At your convenience, I would
appreciate the opportunity to meet with you to review my qualifications and
discuss my ability to assist your organization in meeting its goals and objectives.
Please feel free to contact me by email or phone.
Thank you very much for your time and consideration. I am looking forward to
hearing from you soon.
Sincerely,
Kimberly S. Rainey
Kimberly S. Rainey
4017 Percival Road Apt 3624
Columbia S.C 29229
Home: 803-***-****
Cellular: 843-***-****
*****************@*****.***
SUMMARY OF QUALIFICATIONS: Seeking a responsible and challenging position with a
progressive company that offers the opportunity to utilize my skills, experience, and education to assist an
organization in meeting its goals and objectives. Highly self-motivated individual and relentless worker
with a documented history of completing projects on time with little or no supervision. Analytical
decision maker with excellent problem solving skills. Recognized for ability to develop employees’
professional growth and increase their productivity. Excellent communication skills necessary for dealing
with internal and external partners. Knowledge of mortgage banking standards, investor guidelines and
practices. Clear understanding of mortgage servicing and whole loan securitization concepts. I’m a
strategic thinker and a great team player.
SKILLS :Working knowledge of Microsoft office, Access, SQL, Oracle Excel, Word and PowerPoint,
Word Processing, Data Entry, Switchboard operator, customer service (In-bound, Collections) fidelity
system, Service Mortgage loans
PROFESSIONAL EXPERIENCE
Foreclosure Specialist
JP Morgan Chase, Florence, South Carolina November 2012- June 2013
Helping homeowners faced with having their house reclaimed by banks or other lending institutions due
to non-payment of their mortgage. Determine if the owner is eligible for a restructured loan to save their
property. Reviewing documents including liens inspection reports, appraisals and insurance policies.
Communicating with the lender, municipal courts, home inspection services and insurance companies.
Filing the necessary paperwork, ensuring that deadlines are met verifying signatures, and attaching
addenda. Reviews the homeowners mortgage payment history and financial documents. Knowledge of
banking industry rules and regulations regarding foreclosures. Strong communication skills, proficiency
in the use of computers and software.
Operations Senior Specialist August 2011- November 2012
JP Morgan Chase, Florence, South Carolina
Responsible for a variety of detailed activities associated with set up, processing, and originating loan
workout alternatives. Efficiently complete all closing activities to ensure all required documentation is
ordered for evaluation. Interact with customers, escrow companies, attorneys, investors, title companies,
and other departments. Identify and utilize creative solutions focusing on retention of property ownership.
Respond to simple to very complex inquiries, update tracking system, order required documentation,
conduct follow-up, and determine open/acceptance or rejection of Modification package. Meet specific
quality and volume requirements for specified activities.
Hazard Processor Analyst I September 2010- August 2011
Assurant, Florence, South Carolina
Responsible for the timely payments of mortgage insurance premiums by monitoring outsource vendors
through reports and loan level audits as well as cancel payments. Ensure minimal risks and loan
exposures to the company and its investors. Ensure compliance with all applicable policies, procures, and
regulatory requirements. Require to request and provide consulting service to fidelity system and
components institutions relating to insurance coverage reviews and interpretations of coverage.
Hazard Processor Analyst I October 2009- September 2010
Olsten Temporary Service (Assurant), Florence, South Carolina
Review certificates of insurance and verifies the financial conditions of insurers. Monitor contract and
consultants and other third parties to ensure compliance with contractual obligations. Coordinate
insurance by gathering underwriting data, negotiating policy, maintaining insurance coverage, and
tracking and initiating claims procedures.
Call Center Rep August 2009-October 2009
Accu Staff (ADP), Florence, South Carolina
Responsible for Out- Bound calls in a high volume call center to pre-qualify ADP TCS clients for a tax
incentive by sorting and keying 8850 forms. Provide prompt, thorough accurate information to customers
in an office setting maintaining a professional and courteous manner.
Customer Service Rep February 2005- January 2007
Lowe’s Home Improvement, Florence, South Carolina
Greeting and acknowledge all customers in a friendly, professional manner, and provide quick,
responsible customer service. Full charge of processing payments to all accounts as well as collections of
bad checks to recover all potential theft and margin losses. Handling large sums of cash at the return
station and making sure customers shopping experience was satisfied.
EDUCATION:
BS Business Admin Management January 2010- present, May-2014 expected graduation date
Ashford University Clinton, Iowa
Phlebotomy Tech January 2005- April 2005
Palmetto Training Inc Florence, South Carolina
Accounting August 2003- October 2004
Florence- Darlington Tech Florence, South Carolina
High School Diploma August 1999- May 2003
Wilson Florence, South Carolina
Contact this candidate