Customer Service Manager
Resume:
ZAIDA OMANA
Palm Springs, FL
***********@*******.***
SERVICE-DRIVEN CUSTOMER SERVICE PROFESSIONAL
Qualified by 10+ years’ success in Customer Service/Call Center environments and Sales
BILINGUAL: ENGLISH & SPANISH
SKILLS & STRENGTHS
Client Services Focused Record Management Cash Handling Experience
Effective Communicator Conflict Resolution Skills Phone Representatives Training
Proficient Computer Skills Teamwork & Planning Attention to Detail
Basic Office Equipment Flexible Schedule Office Inventory Management
EMPLOYMENT
Assistant Manager, EXTRA SPACE MANAGEMENT, West Palm Beach, FL 2008 - 2013
Supported sales objectives, revenue growth through maximizing conversion of telephone and walk -in inquiries into rentals
Collected past due accounts, posted payments and processed daily bank deposits accurately and timely
Resolved customer problems timely and effectively
Maintained accurate customer records for contracts and insurance
Changed of address forms, and any correspondence to or from customers
Compiled assigned reports and projects correctly and timely
Performed lock check on a daily basis
Assisted customer with truck rentals at some locations
Assistant Property Manager, EQUITY RESIDENTIAL MANAGEMENT, Boynton Beach, FL 2003 - 2005
Assisted property manager, maintenance staff with tasks associated with the daily operation of property
Created new and effective marketing and advertising strategies to ensure maximum and continual occupancy
Handled NSF’s and bad debt collection
Assisted in eviction process and delivered late rent letters, 3 day “Pay or Vacate” notices
Contacted residents who have unpaid rent
Made bank deposits and verified the accuracy of those deposits
Mentored and trained new leasing consultants
Assisted with leasing duties to include showing apartments and preparing leases
Conducted property inspections and prepared reports
Monitored the quality of the work performed by contractors for landscaping, plumbing, electrical, roofing
Bilingual Customer Service Account Team Leader, NATIONAL ACCOUNT SYSTEMS, Tulsa, OK 2000 - 2003
Managed negotiations of collections for third party accounts
Implemented asset recover strategy
Provided assistant and training to new hires
OTHER EMPLOYMENT
Hydro-Geologist, South Florida Water Management District, West Palm Beach, FL 2007 - 2008
Consultant, South Florida Water Management District, West Palm Beach, FL 2006 - 2007
Substitute Teacher, School District of Palm Beach County, West Palm Beach, FL 2006 - 2006
EDUCATION
Bachelor’s Degree-Geology, Macalester College Saint Paul, MN
Contact this candidate