Customer Service Assistant

828-***-**** (cell)

**********@*****.***

Kimberly Powell

Objective I am searching for the right job to utilize all my skills. I have experience

with all Microsoft software products and can multi-task. I am well

organized and have an eye for detail. I am also capable of working in a

group or on my own.

Experience Dec. 2013 -- present Deerfield Ridge Assisted Living Boone,

NC

CNA/Med Tech

• Attend to the daily living activities for all residents.

• Administer medications in an accurate and timely manner and

according to physician orders.

• Provides patient comfort by utilizing resources and materials;

transporting patients; answering patients' call lights and

requests; reporting observations of the patient to nursing

supervisor.

• Documents actions by completing forms, reports, logs, and

records.

• Accurately record any required documentation to include care

and treatment provided and response or lack of response to

care.

• Protects organization's value by keeping patient information

confidential.

• Complete all documentation related to the resident’s medication

administration as assigned.

• Provide emergency care to residents when necessary and within

scope of practice.

Follow oral and written instructions.

Nov. 2012- March 2013 Accuforce Hickory, NC

Accounts payable (Ferguson Copeland)

• Received and reviewed invoices from vendors

• Matched documents, coded and batched invoices

• Processed checks to send to vendors

• Handled incoming calls from vendors regarding payments

• Posted accrual transactions in Excel

• Performed other basic clerical duties associated with accounts

payable

May 2011 – Nov. 2012 Security Financial Services Hickory, NC

Senior Assistant Manager

• Provide customer service.

• Solicit for new or renewed customer business.

• Receive loan payments and post to customer accounts.

• Maintain cash drawer accuracy and security.

• Prepare and handle office deposits and maintain checkbook

accuracy.

• Prepare and process loan applications.

• Close approved loans.

• Certified Notary Public.

• Perform collection activities on delinquent accounts, by both

written and telephone communication, and also through

customer house visits.

• Maintain accurate filing and record-keeping system.

• Assist in development and training of all new personnel.

• Help in maintaining compliance with company policies and

procedures.

April - July 2010 US Census Bureau Burke County, NC

Crew Leader

Trained a class of 10 people to begin working as enumerators.

Reviewed, logged, and signed off on payroll weekly.

Performed observations of enumerators in the field.

Counseled and terminated enumerators as needed.

Supervised up to 21 people in the field.

Reviewed paperwork submitted by enumerators before

processing.

Had daily meetings with my supervisor and weekly meetings

with enumerators.

Tracked progress to meet deadlines.

Nov. 2009 - Oct. 2010 LHS Home Improvers Morganton, NC

Office Manager/Accounting

Managed payroll and all accounts using QuickBooks software.

Tracked progress of projects and materials.

General office duties (i.e. answering phones, making

appointments, data entry, etc.)

Used Microsoft Outlook, Word and Excel daily.

2008-2009 Johnson Funerals and Cremations Rocky Mount, NC

Pre-need Funeral Counselor/Aftercare

• Provided post-service counseling to assist families with settling their

loved one’s affairs.

• Met with families to provide information on pre-planning their funeral

services and merchandise.

• Worked with the cemetery personnel to provide complete coverage

for families and delivered deeds.

• Assisted around funeral home when available (i.e., answering

phones, assisting walk-ins)

• Greeted families at funeral services and visitations.

March-September 2007 Blue Ridge Healthcare Morganton, NC

Resident Assistant/CNAI Trainee

• Assisted CNAs as needed.

• Assisted residents with feeding, bathing, and other functions as needed

during clinical.

• Completed course to become certified as a nursing assistant.

• Became certified in August 2007.

2005-2006 Pendry’s Funeral Home Lenoir, NC

Funeral Service Apprentice/Licensed FD

• Completed proper paperwork required by the Board of Funeral

Director’s.

• Assisted families with at-need funeral arrangements.

• Assisted a few families with pre-need (imminent deaths) arrangements.

• Performed embalming when needed and went on removals.

• Arranged complete funerals from start to finish.

• Drove various company vehicles as needed an in procession.

• Assisted with visitations.

• Assisted in the office and ran errands.

• Was on call on a rotating shift.

• Oversaw 2-3 people when out on funerals.

January-September 2005 Sossoman Funeral Home Morganton, NC

Southridge, SC

Embalming work co-ops I and II/Funeral Assistant

• Completed the required number of embalmings, with supervision, for

school.

• Assisted the funeral director’s with funerals.

• Drove various company vehicles as needed an in procession.

• Worked the sound system during funeral services.

• Assisted with removals

• Helped with visitations.

• Helped with various tasks in the office and ran errands.

• Sat in on a few arrangement conferences.

August-November 2004 Scope Services Hickory, NC

Southridge, SC

Administrative Assistant (Temporary job through Duke Power)

• Learned how to read power meters.

• Set up routes for the technicians daily.

• Emailed corporate supervisors the daily reports using Lotus and

Microsoft Access.

• Called clients as needed to set up appointments for the technicians.

Education 1987-1990 East Burke High Icard, NC

Diploma/General studies

2003-2006 Fayetteville Technical Community College

Fayetteville, NC

Funeral Service Education/AAS

• Completed the National Board exam for funeral director’s in May 2006.

• Completed the State Board exam for funeral director’s in August 2006.

2008 – 2010 Western Piedmont Community College

Morganton, NC

Associates in Business Administration

2013 Western Piedmont Community College

Morganton, NC

Certified Nursing Assistant Refresher Course

2013

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