Customer Service Sales
Resume:
Deborah C. Mathews
***** ***** ****** **. ******* TX 77375
************@*****.***
BACKGROUND SUMMARY
Results-driven Administrative professional with proven track record in
Administrative, Customer Service and Travel Services. Key strengths
include organizational, interpersonal, and excellent listening and
communication skills. Expertise in organizational development, problem
solving, and attention to detail in long-term projects. Hands-on
experience with:
Administrative Support Organizational Development
Volunteer Supervision
Special Event Coordination
Communication
Customer Relations
Project Management
PROFESSIONAL EXPERIENCE
First Methodist Church of Houston, Houston, TX
2009-present
Administrative Assistant, Music & Worship
. Administrative Support for the Director of Music.
o Preparing rehearsal folders including hymn sheets
o Keeping the music library up-to-date
o Scheduling support for the music staff
. Also supported Organist, Director of Bells, Director of Youth Choir,
Director of Youth Bells, and Director of Children's Choir.
. Administrative Support for Worship Committee
. Produce and distribute weekly Church bulletin, order communion
supplies, order of altar arrangements for Sundays and Special Events.
. Communicating with staff any changes to Sunday worship as directed
from Senior Pastor.
. Coordinating and the production of weekly worship bulletins, including
announcements and special music event bulletins.
. Support in preparing newsletters and mailings.
. Oversee administrative volunteers and support other volunteers in the
ministry as appropriate.
. Serve as hostess for Downtown Campus concert performances and
conferences
o Arranging meals, lodging and transportation for guest performers
. Prepare communion elements for weekly Chapel, Forum, and the
Sanctuary.
. Coordinating and scheduling of special music events and Children's
Fine Arts Camp each summer.
. Continually participate in professional development opportunities.
Carlson-Wagon-lit Travel, Houston, TX
2007-2009
International Travel Coordinator
. Designated corporate travel liaison for British Petroleum, United
Technologies, Coke a Cola, AMO and BEA
. Successfully executed air, limo arrangements for international
corporate travelers
. Effectively managed customer relations with corporate administrative
assistants paying attention to all details.
Deborah Matthews
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Alumni Travel Group Houston, TX
2006
Travel Consultant
. Executed travel reservations for college alumni groups.
o Cruise reservations
o Hotel confirmations in conjunction with cruise
o Air travel coordination with cruises
o Welcome party, cocktail party and dining arrangements
. Effectively managed invoicing and payments of alumni groups
. Customer service to all group inquiries.
Metro Networks, Houston, TX
2005-006
Scheduling Coordinator
. Collaborated with account managers on scheduling of commercials for
national accounts.
. Successfully scheduling daily/weekly radio and television commercials
for over thirty cities nationwide
. Coordinated sponsorships airing on stations with the Contract
Department
. Assisted customers as needed.
US Department of Homeland Security, Houston Texas
2002-2004
Transportation Screener
. Screening passengers, luggage to detect prohibited items and prevent
transportation of contraband
. Provided sage and secure environment for travelers and person working
at the airport
. Provide customer service to internal and external customers
Conoco Oil Corporation Houston, Texas
2001
Travel Agent- Summer Relief (Temp position)
. Coordinate corporate travel arrangements for Conoco Employees and
their families
. Provide passport and visa information
British Airways Houston, Texas
1982-2001
Sales Support/Administrator
. Developed and maintained customer profiles in Business Organization
Database
. Maintained systems for airline's special requirements and valued
customer databases
. Training of new team members on airline and sales office procedures
. Established procedures for top corporate accounts
. Provided all levels of support to field representatives directors and
travel agents regarding corporate accounts
. Evaluated and solved customer service related issues such as refunds,
exchanges and charges according to company policy
. Represented British Airways at product launches and trade shows
. Escorted corporate staff and travel agents on company sponsored
promotional trips
. Administered Barter Agreements and AD75 travel for prize winning
passengers and travel agents
. Served as internal point of contact for corporate travelers, high
profile customers and key travel agents
o Answered questions regarding issues on contract and special
deals
o Resolved reservation issues
. Tracked special rates and itineraries
. Conducted surveys, obtained sales leads
. Participated in special projects to support sales directors and
account managers
Deborah Matthews
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TECHNICAL SKILLS
MS Word, MS Excel, MS Outlook 2010
Travel Related Software-Sabre, Apollo, Pars, BABS,
Symphony
Office Equipment- copiers, fax machines,
postage meter
EDUCATION AND PROFESSIONAL DEVELOPMENT
Houston Community College
Harris County Sheriff's Academy
International Travel Institute
Net Tech Computer Training
Texas Paraprofessional Certificate
Contact this candidate