Customer Service Management
Resume:
Barbara Fernie
******.*******@*****.***
Time Management - ability to manage multiple task and meet deadlines
Flexibility- ability to perform well in a demanding work environment
Teamwork - value and work well in a team environment
Thoroughness - ability to work accurately and effectively
Aptitude - coordination, planning, supervising, administration and
leadership
Detail oriented, dynamic, well organized, resourceful, & efficient
. Over 17 years' experience in management
. A proven track record in reducing delinquencies to 1% or less
. Preparation of budgets of up to $18.0 million
. Experienced negotiator
Work Experience
09/93 - Present Jbl Machinetech Acting
Director St. Laurent QC
Credit control and granting, securing guarantees;
Highly organized and detail-focused Credit Administrator with an
exceptional track record of Administering and enforcing credit and
collections policies and procedures
. Skilled in all aspects of credit management
. Proven ability to identify and implement improvements to
streamline processes and increase efficiency and productivity.
. Excellent computer skills; flexible and able to learn
applications quickly and easily.
Professional Experience
Monitor the credit of all accounts and setting credit limits, terms
. Establish and maintenance of credit levels for accounts
. Reporting accounts on hold
. Negotiate payment plans with customers in financial difficulty
Account reconciliation when required
. Sending out demand letters and forwarding accounts to
collections/legal
. Communication with sales agents, managers, and VPs on credit
issues
. Administrative duties: payment records, responding to credit
requests, bankruptcies
. Reduced Bad Debt write offs by45% over 3 years
Credit Manager 1990-1992
Alexis Nihon Corporation Montreal
Implemented several initiatives to ensure accuracy in tenant billings.
Served as liaison with leasing agents and provided credit checks on
potential tenants. Involved in tenant litigated files and file
bankruptcy documents.
Strong ability to negotiate, develop, and prepare property agreements.
. Ability to produce high quality work and meet deadlines
in a fast-paced, high-volume environment.
. Skilled at communicating effectively, assigning and
supervising the work of others.
. Consistent above average reviews.
. Solid organizational and time management skills.
. Manage rental accounting for 52 industrial projects, Plaza
Alexis Nihon and all corporate towers totaling over 3.0 million
sq. ft
. Provided credit verification reports with assessments for
tenant inducements (capital improvements) Ensured tenant
guarantees were kept current (Letters of Credit, Guarantees etc.)
. Daily involvement with property management.
. Communications with tenants, contractors, vendors, and
maintenance staffs
. Reduced the accounts receivables for each property to 12% of
the total rent roll and the operating expenses while maintaining
the same quality of customer service at each property
. Managed the following portfolio:
. Ten Office Towers
. Retail Shopping Centers Alexis Nihon Plaza and Dorval Shopping
Center
. 52 Commercial Office Parks 600 Residential Units
. Prepared annual budgets and monthly accounting reports,
monitored accounts receivables
. Employee reviews and evaluations, and rental history of all
new applicants, verifying all income and assets of applicants to
ensure they met the selection criteria and qualified accordingly.
C-Dreams Investments 1998-Current
Business Development Coordinator established a business unit to develop
opportunities and generated 1.2 Million in revenue.
Maintained existing and new leasing contracts
Redesigned nine individual residential units and two multi-unit apartment
complexes.
(123-***-**** Home: 555-***-****
. Developed12 new management contracts resulting in an 11%
increase in annual revenues
. Led design process for a proto-type models and administered
launching of new product
. Actively recruited and supervise 12 corporate suites and
support new projects from start to completion of home brand.
. Completed five market analysis studies and 10 competitive
studies. Resulted in a database of competitive information and
identification of 10 potential sites for development
. Enhanced knowledge of corporate structure and resources
. Assisted with redesign and transitions of new project
development
. Manage the final transition and assume responsibility for day-
to-day operations
. Guided all day-to-day corporate activities and operations
. Implemented budgetary and operational initiatives needed to
meet new and current financing needs
. Designed and implemented review of accounting process that
resulted in additional $1.4 M profit.
. Liaising with subcontractors, clients and business partners,
coordinating the preparation and approval of agreements and contracts
. Excellent knowledge of Microsoft Office
. Excellent oral and written communication, and interpersonal
skills;
. Enthusiastic, flexible and versatile, willing to take on
responsibility and demonstrate initiative
. Excellent organizational and time management
. Detail oriented, with an emphasis on accuracy and quality of
work
Ability to maintain confidentiality of sensitive client and
information
Proven ability to be flexible and work under pressure in a multi-
dimensional roles
Ability to multi-task in a fast-paced changing environment
Bilingual
Ability to function in a team setting, accept responsibility
Security Clearance Obtained
Education: McGill University 2000 Executive MBA
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