Customer Service Administrative Assistant

NANCY SUERO

*-* ******** *****, ***. ** Mobile Phone: 610- 597-2277

BLOOMFIELD, NJ 07003 E-mail: *.*****@*****.***

BACKGROUND SUMMARY

Administrative Professional with office management, customer service and accounts payable/accounts receivable

experience in law offices, real estate, consulting, hospitality and manufacturing industries. Consistently perform to

set standards of accuracy, thoroughness and timeliness. Proven track record of working independently or in a group

setting to achieve company goals. Core strengths include:

• Able to keep up-to-date on developments related to the company, profession, resources and technology

• Effective in responding to all internal and external correspondence and communication

• NNA Certified Signing Agent / Notary Public

• Able to multi-task in a fast paced environment

• Bilingual – Spanish

• MS Word, Excel, SAP, QuickBooks, ECF case filing, PACER

PROFESSIONAL EXPERIENCE

MACK TRUCKS, INC./ VOLVO, Macungie, PA 9/10 –

Present

Inspector 3/Production & Material Tech

A truck manufacturing company servicing more than 45 countries

• As Inspector 3, process consists of scanning sprint ticket barcode to corresponding truck, visually and manually

inspecting specific areas of truck to assure they meet guidelines.

• Document on spec sheet any deficiencies, such as paint quality, missing or loose bolts, lugs, fenders and other

parts that require tightening. Report harnesses that are unsecured or rubbing on other parts.

• Responsible for signing off logs and entering data into deficiency tracking database; including any negative

write-ups on brake, air, lights and battery tests. Verify previous inspection entries in system.

• As Material and Production Technician, stocked designated area and kept inventory of parts including re-

ordering as needed, also transported large and small parts throughout the plant using a forklift.

• Worked on assembly line producing heavy-duty trucks. Job required the use of air and hand tools, torque

equipment, cranes, reading blueprints and truck specification sheets.

AIR PRODUCTS AND CHEMICALS, INC., Allentown, PA 9/09 – 5/10

Accounts Payable Associate (Temporary Assignment)

A Fortune 500 manufacturer of industrial gases and chemicals with operations in more than 40 countries

• Promptly and accurately processed invoices and check requests for disbursement related to SAP vendor

accounts according to terms and conditions. These accounts contained thousands of transactions amounting to

millions of dollars.

• Identified process improvement opportunities and made suggestions towards resolution.

• Researched and resolved discrepancies and issues which included problems received from the vendors, internal

buyers, and requisitioners.

• Assisted in other areas within Accounts Payable as necessary.

MACK TRUCKS, INC./ VOLVO, Allentown, PA 5/07

– 3/09

Accounts Payable Associate / Material Control Clerk

• As Accounts Payable Associate and Material Control Clerk, obtained and verified appropriate

documentation and authorization required to process payment of invoices through EBD program.

• Ensured purchase orders were accurate with invoices, such as cost distribution, quantity, description and

approved pricing to avoid overpayment on invoices.

• Responded to vendor inquiries regarding payment status utilizing SAP.

• Communicated with Buyers in performing research and problem-solving for payment process

discrepancies.

• Actively participated in setting and meeting team objectives for quality and quantity of services provided

by the accounts payable team.

PROFESSIONAL EXPERIENCE (CONTINUED)

• Processed orders utilizing company’s mainframe programs, which consisted of faxing, confirming promise

dates, allocating accurate shipping and vendor codes, placing and obtaining tracking information. Assisted

customer service team with obtaining lead time, status and pricing on parts in a quick and efficient manner to

provide our customer with the best customer service possible.

CAROVA ACQUISITIONS, LP, Allentown, PA 1/07 – 5/07

Administrative Assistant / Accounts Payable Associate

Multi Function Company whose main focus is Real Estate Investments

• Served as right hand to Managing Partner. Managed all accounts payable/receivable transactions for

multiple accounts.

• Generated weekly reports and performed monthly reconciliation utilizing QuickBooks.

• Organized and maintained office files, ordered office supplies. Processed incoming/outgoing mail

transactions including mail merge mass mailings.

• Scheduled showings of properties, ordered title searches, tax certifications, water readings, assisted in

preparing settlement agreements, deeds and correspondence for closing using Title Express.

LAW OFFICES OF LINDA S. LUTHER-VENO, LLC., Allentown, PA 6/03 – 12/06

Administrative Assistant

Legal firm focusing primarily on Family, Elder and Bankruptcy Law

• Set up consultations through incoming calls; managed administrative matters for each bankruptcy client,

including preparing and filing Petition, Schedules and Motions via ECF case filing and retrieved requested case

information utilizing PACER.

• Acted as liaison between attorney and bankruptcy client, attorney and trustee, oversaw accounts

receivable/payable transactions. Prepared and submitted Medicaid applications, coding and filing.

WYNDHAM VACATION OWNERSHIP – f/k/a FAIRFIELD RESORTS, Orlando, FL 7/01 – 6/03

Administrative Assistant / Accounts Payable Associate

One of the largest hospitality companies, which produces and sells Time-Share Resorts

• Performed diverse office management functions related to maintaining office efficiencies.

• Filed and maintained all architectural drawings.

• Received, processed and mailed payments for all departmental invoices which included tracking revolving

codes for proper budget allocation.

• Prepared expense reports, coordinated special events, scanned and reproduced photos, updated and

distributed weekly planning reports.

• Received and distributed mail, scheduled meetings, maintained office schedule and updated outlook contact

list and internet based address books.

TECHNICAL SKILLS

• Proficient in MS Word, Excel, Outlook, Internet Explorer, QuickBooks, Abacus and New Hope Bankruptcy

Software.

• Light experience with SAP, Title Express and EBD.

CERTIFICATES & LICENSES

• New Jersey Notary Public (Exp. 1/9/2019)

• Notary Signing Agent (Exp. 2/2015)

EDUCATION

Brooklyn College, Brooklyn, NY

Borough of Manhattan Community College, New York, NY

Liberal Arts Courses completed.

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