Customer Service Manager
Resume:
Delton L. Quarles
Atlanta Ga, 30329
*******@***.***
Summary
I am seeking an entry level position in network administration with a
concentration in maintaining LAN and WAN environments and configuring
network protocols such as OSPF, RIPv2 & MPLS. My primary skills focus on
configuring switches, routers, firewalls, wireless access, DNS and DHCP on
Cisco Systems.
Education
DeVry University, Decatur GA
Associates Degree Network Systems Administration 2011-2013 graduate March
2013
Courses included but not limited to
. Cisco Systems switching and routing
. VB Scripting
. Microsoft Server 2012 Management
. TCP/IP Protocol Suite
. Microsoft Active Directory & Exchange
. Linux Server Management
. Virtual Machine Implementing & Management
Interactive College of Technology, Chamblee Ga
. A+ Computer Repair 2000
Work History
Mobility Customer Care Representative- MARTA
March 2007 - Present
. Using Citrix Trapeze software to assist riders find their busses
. Scheduling trips for passengers
. Assisting dispatchers in daily trip movement
. Assisting management with ADA compliant trip coding
. Monitoring bus operator activity using transit master vehicle tracking
Revenue, Contract Employee - MARTA
March 2007 - April 2008
. Prepared daily schedules for revenue agent's collection pick up.
. Prepared breeze ticket machine vaults and hoppers for the next day.
. Logged in full revenue vaults to be sent to the count room.
Operations Manager - G.Q. Transport LLC
August 2005 - November 2006
. Managed the daily office operations.
. Dispatched drivers, cargo and contract negotiation with carriers.
. Invoiced carriers plus handled all bank deposits and bank withdrawals.
. Coordinated and processed employee new hire and benefits
documentation.
Senior Sales Associate - Media Play
October 2004 - October 2005
. Assured that guests were satisfied during their shopping visit to the
store.
. Greeted guests as they entered the store
. Informed guests of sales and other special offers available.
. Served as relief cashier as necessary.
Assistant Manager - Blockbuster Video
June 2001 - December 2001
October 2002 - September 2004
. Managed store expenses
. Assisted with all training and supervision of customer service
representatives
. Ensured that store appearance was maintained in accordance with
company standards.
. Store closing responsibilities including counting daily funds.
. Required to open store alone and handle all daily store operations
until evening shift change.
Contact this candidate