Customer Service Administrative Assistant

SHANTELL WILSON

**** ******** ***

Mcleansville, NC 27301

336-***-**** cell / 336-***-**** home ******@*******.***

Career Looking ahead at the opportunity to incorporate and execute my seasoned experience and

Summary training within your company. Presenting a hard work ethic and a desire to learn new material and

strategies has built a go-getting drive I’ve utilized to master outstanding qualitative results. Having

explored various career paths has equipped me with an enormous variable range of skills and insight

into clinician and mental health protocols. My experience will bring excellent skills and tenacity that

will enhance the company’s sore to excellence.

Education North Carolina Agricultural & Technical State University

Greensboro, North Carolina

Bachelors of Arts in Psychology December 2013

Professional Lab Assistant Labcorp

Experience Burlington, NC June 2008 - August 2009

Perform technical and non-technical procedures required to process and submit specimens

Assign specific computer generated identification numbers, check for accuracy and record

all items processed

Locate and correct any discrepancies regarding specimen labeling and sorting

Locate and pull specimens from various departments as requested

Prepare laboratory specimens for designated departments/locations prior to laboratory analysis and

testing.

Unpack specimens from branches or ports and routes specimens by type to various staging areas.

Prepare all specimens received for testing in designated laboratory departments or locations such as

staging of specimens, centrifuge, separate serum, and blood smears.

Aliquot sample for departments.

Perform specimen accessioning, specimen preparation, clerical and registration duties associated with

the laboratory

Adhere to all safety standards in the handling of bio-hazardous specimens and contaminated

equipment

Prepare excess specimen samples for storage and resolves and document problem specimens

Administrative Assistant Triad Home Health

Greensboro, NC December 2007 –December 2008

Documented and labeled files according to client’s information

Maintains operations by following policies and procedures; reporting needed changes

Ensured availability of treatment information by filing and retrieving client’s records

Maintained updated logging of contacts for client’s medical records and emergencies

Coordinates appointments and schedules as needed for client’s care and check-ups

Regulated and documented financial expenses received and distributed for each individual clients

and business expenses

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management,

organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

Protects patients' rights by maintaining confidentiality of personal and financial information.

Med Tech/Cognitive Behavioral Technician

Alzheimer’s/Dementia Unit Brookdale Senior Living

High Point, NC April 2007 - November 2007

Measure and record patient's general physical condition, such as pulse, temperature, and

respiration, to provide daily information

Administer medications per client’s need

Provide emotional support for residents during periods of emotional relapse

Supervise RA’S to help provide a safe living environment

Organize and update medication delivery and discard discontinued meds

Plan and organize activities to assist residents in daily life skills

Execute protocols for medical emergencies for residents in emergent distress

Identify changes in condition of skin, cognitive functioning or behavior and notifies supervisor

Comply with all safety/infection control policies and procedures

Mental Health Support Specialist Community Alternatives

Jamestown, NC May 2004 - Dec 2005

Assist in a.m. grooming and reinforced independent personal care

Assist in daily household chores

Accompany to daily learning facility and assisted with gross motor skills

Reinforce environmental behavior and decorum when out in the community

Encourage independence and self-gratification to develop sense of pride and self-worth

Strategically demonstrate patience and ongoing use of conflict resolution

Clear communication, verbally and in writing with individuals of varying levels of education,

experience and comprehension

Maintain positive relationships and open dialogue with clients

Nurse Aide A-1 Nursing

Greensboro, NC November 2003 - May 2004

Temporary position

Performs range of motion (ROM) for both upper and lower extremities as needed per client

Prepare daily meals to fit client’s wants and needs

Perform light housekeeping duties and tend to clinical and hygienic needs

Talk with residents daily and demonstrate an overall positive image and attitude

Adhere to safety and infection control policies and procedures according to Standard Precautions

Respect and maintain resident’s dignity, individuality, privacy and confidentiality

Habilitation Technician Howell’s Center

Greensboro, NC March 2003 - Sept 2003

Temporary position

Assist in conducting individual and group therapy sessions

Utilize therapeutic assessment and interview skills to illicit accurate and concise accounts of the

patient’s condition

Prepare breakfast for residents and assisted with a.m. grooming

Transport to supervised day program facility

Assist in toileting and feeding of residents

Assist in daily activities to stimulate brain activity and physical strengths

Present and facilitate a variety of health and wellness programs, including stress management and

suicide intervention

Assist in providing specialized treatment and rehabilitation of mental health for clients

Identify mental health diagnosis and treatment strategies

Habilitation Specialist Liggins Family Care Home

Greensboro, NC May 2001 - Feb 2003

Observe, monitor, report, and record patient interaction and progress

Work one-on-one with total disabled quadriplegic

Work daily on mental relaxation, including; walks, flashcards, audio/visual aids used

to stimulate brain and verbal communication with picture recognition

Sponge bathing and daily feedings required, along with a record of food intake

Activities Greensboro Urban Ministry Volunteer GUM, ABPsi – Association of Black Psychologist member,

American Red Cross member – NC A&T State University chapter

Computer Operating Systems: Windows 2000/XP, MS Internet Explorer,

Skills Microsoft Office (Word, Excel, PowerPoint), Intermediate SPSS experience

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