Customer Service Representative

Davella Hollis

*** *. **** *****

Merrillville, IN. 46410

704-***-**** (c) / 219-***-**** (h)

*********@*****.***

OBJECTIVE:

Maximize my office support solutions and daily operations with teamwork and leadership skills in the Human Services capacity.

QUALIFICATIONS & SKILLS:

• Harbor Light Hospice volunteer

• NWI Boys & Girls Club volunteer

• Interpersonal and leadership skills

• Supervisory related experience

• Computer skills: MS Word, Excel, Power Point

• Ability to multi-task / filing

EXPERIENCE:

10/2013 – Present Sebo’s Nursing & Rehabilitation Center – Hobart, Indiana

Activity Aide

• Motivate residents to participate in planned activities

• Prepare materials and supplies needed for daily programs

• Assist in developing a written plan of care for each resident

03/2005 – 01/2012 The Millennium Group, Inc. – Charlotte, North Carolina

Administrative / Management / Mail Services

Charlotte-Mecklenburg Schools

• Interviewed, hired, trained and supervised staff

• Maintained day to day operations with customer interactions

• Implemented best practices and cost saving ideas

• Developed and planned Cross-training matrix

• Reviewed invoices and generated client process reports

• Shipping, receiving and delivery of packages

08/2005 – 04/2008 BB&T – Charlotte, North Carolina

Wholesale Lock Box Processor

• Process payments by posting to customer accounts and log activity sheet

• Managed customer accounts

• Daily processing of incoming check image files

02/1999 – 04/2004 Wachovia Bank – Charlotte, North Carolina

Customer Service Representative / OS Processor

• Respond to customer questions, complaints, and billing inquiries

• Maintained high volume flow

• Identify resolutions to root causes

EDUCATION:

01/2013 – present Ivy Tech Community College – Gary, Indiana

Human Services Technology

• Phi Theta Kappa Honor Society

08/2009 – 12/2012 Central Piedmont Community College – Charlotte, North Carolina

Human Services Technology

• Phi Theta Kappa Honor Society

• Human Service Club Member

• PCW (Positive Community for Women) Member

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