Customer Service Data

James M. Belt, Jr.

**** *** ******, ********* * 113 ● Columbus, Georgia 31904 ● 540-***-**** ●

*******@*****.***

EDUCATION

M.S. in Operations Research, May 2012

George Mason University, Fairfax VA

Relevant Coursework: Integer Programming, Military Operations Research: Effectiveness Analysis, Models,

Gaming and Simulation, Discrete Event Simulation, Dynamic Programming, Stochastic Models, Metaheuristics

Analysis of Launch Capabilities for Low Earth Orbit, February 2012 May 2012

Performed an analysis of the (then) current Low Earth Orbit (LEO) Launch Capabilities, limited to those scoring 7

or above according to NASA’s Technology Readiness Level (TRL) scale. Constraints and goals were set by SPEC

Innovations to provide bounds for the proposed model. The primary objectives of this project, relating to both

SPEC Innovations’ needs and the considerations of George Mason University are as follows:

• Display the ability to provide problem definition, stakeholder analysis, operation modeling, analysis of results,

and a viable way forward to our sponsor.

• Demonstrate the training and skills received from the George Mason University SEOR department and the

ability to apply those skills to a diverse set of problems.

• Provide SPEC Innovations with an analysis of current launch capabilities, giving them reasonable estimates

regarding the implementation of the launch capabilities portion of the IAA, as well as an optimal mix of launch

capabilities given current cost and schedule constraints.

• Present SPEC Innovations with an analysis of our resulting including sensitivity analysis for optimization

models, demonstrating how the optimal set of launch capabilities are sensitive to variation within model inputs.

• Provide SPEC Innovations with a risk analysis of current launch capabilities, taking into consideration the risks

involved in various launch capabilities and focusing in particular on the companies or governments providing the

capabilities.

• Give SPEC Innovations recommendations for possible future efforts continuing the work detailed in this paper

as well as future efforts centered on the IAA

B.S. in Mathematics, May 2010

George Mason University, Fairfax VA

• Member, National Society of Black Engineers (NSBE), 2000 Present

RELATED SKILLS

Certifications: DOD Secret Clearance

Computer Skills: Expert in Microsoft Office, Active Directory, McAfee Endpoint Encryption, Symantec Ghost.

Proficient in C, C++, Python, Lotus Notes, Novell ConsoleOne, Remedy, Remote Desktop, Richter/Essentus,

MPL, Arena, RIM, SPSS 10.1, SAS, Visual Basic, VPN, Windows Networking, Microsoft SCCM

RELATED EXPERIENCE

Operations Research Systems Analyst, January 2013 – Present

James M. Belt, Jr.

3201 1st Avenue, Apartment D 113 ● Columbus, Georgia 31904 ● 540-***-**** ●

*******@*****.***

Booz Allen Hamilton, US Army, Training and Doctrine Command (TRADOC), Maneuver Center of Excellence

(MCoE), Mounted Requirements Division (MRD) Contractor, Fort Benning, GA

• Prepare analytic reports and document reviews for Army leadership.

• Analyze data sets for trends, and emerging needs.

• Design and implement Soldier feedback surveys, including future concepts development, resource

planning/allocation, optimization, and quantitative analysis.

• Employ creative problem solving to develop solutions to data analysis challenges.

• Create models comparing projected future capability gaps and current/future capabilities.

• Develop metrics to assist in develop of Key Performance Parameters (KPPs) and Key System Attributes

(KSAs) for use in Initial Capabilities Documents (ICDs), Capabilities Development Documents (CDDs), and

other documents throughout the Joint Capabilities Integration and Development System (JCIDS) Process.

Provide underlying logic of department generated Cost Benefit Analyses (CBAs).

Operations Research Systems Analyst, October 2012 – January 2013

Skylla Engineering, Marine Corps Operational Test and Evaluation Activity (MCOTEA) Contractor, Stafford, VA

• Provides concise statistical guidance to USMC stakeholders.

• Conducts Operational Task Analysis with SME’s to identify mission Tasks and Subtasks required to

accomplish the mission.

• Works with the TM and OTPO to define the system in terms of the required tasks and mission gaps

along with the boundaries of where the system interfaces with other systems.

• Develops the evaluation questions (Issues) that must be answered to provide the determination of

OE/OS/OSur or the specific assessment questions for a SAP.

• Maps attributes found in capabilities documents to Tasks and Subtasks to assist in ensuring that

thresholds are resolved and integrated testing opportunities are identified.

• Develops the Analytic Model by identifying measures that provide answers to the evaluation questions

(Issues) and aggregates the Measures into a model that represents mission tasks and success.

• Evaluates all test data.

• Identifies the variables associated with the measures contained in the SEP/SAP.

• Ensures the process flow and variables identified are addressed for each test event and develops an

appropriate Design of Experiments (DOE) and sample size for that event.

• Assists the test team with the FD/SC Charter by identifying the Mission Essential Functions and

Reliability/Survivability Measures and assisting with the time classification dendritic.

• Begins reduction of raw test data into the data elements required in the test design.

• Identifies reduction required of the raw data for the reduction plan section in the test plan.

• Identifies potential statistical tests for inclusion in the data analysis method section in the test plan.

• Reduces and analyzes data in accordance with the test plan.

• Conducts exploratory analysis using graphical depictions of the reduced data.

• Verifies the distributions of the test results and conducts appropriate statistical analysis, verifying

assumptions or rules used by statistical software packages.

• Determines confidence bounds/intervals to account for uncertainty.

James M. Belt, Jr.

3201 1st Avenue, Apartment D 113 ● Columbus, Georgia 31904 ● 540-***-**** ●

*******@*****.***

Test & Evaluation Analyst, June 2012 – October 2012

ManTech International Corporation, Arlington, VA

Serve as the lead test data collection developer for a government run data collection system.

•

Be a Test and Evaluation Technical Analyst on a multi disciplinary team providing technical advisory

•

and lead system integrator technical oversight to the government test and evaluation division lead.

Develop sound test data collection approaches to ensure that data collected during test can be analyzed

•

and provide objective evidence of system performance.

Develop analytical approaches in support of test objectives and document in the data management and

•

analysis plan.

Support test data authentication.

•

Participate in Technical Interchange Meetings to review data collection software development schedules

•

and ensure alignment/integration with planned systems engineering and test activities.

Lead the verification of data collection software and algorithm requirements; review ongoing system

•

development progress.

Serve in a key technical role during design reviews to ensure specifications meet specified milestone

•

entrance/exit criteria and government established top level requirements.

Support the test review process and assess performance and work products.

•

Support development of system level test objectives and assess/verify test performance.

•

Serve as a key member on the data collection Algorithm/SW Working Group and other key Integrated

•

Product Team/Working Groups, as required.

James M. Belt, Jr.

3201 1st Avenue, Apartment D 113 ● Columbus, Georgia 31904 ● 540-***-**** ●

*******@*****.***

Staff Systems Specialist, August 2011 – June 2012

ManTech International Corporation, Fairfax, VA

• Develop operational processes and procedures as required through the analysis of quantitative and

qualitative historical data.

• Create documents accessing suitability and feasibility of newly tested and/or implemented procedures

for review by senior leadership. Research and analyze strengths and weaknesses to compare with alternative

options.

• Develop an optimal ordering policy for hardware/software/peripherals based upon projected demand

and available data in efforts to minimize cost and maximize availability.

• Prepare systems for operational use and support operational tests. Develop system requirements based

upon experience, research, and quantitative data.

• Establish operational databases, software configuration control and system interfaces for computer

system(s) assigned.

• Maintain file servers, network access, document and analyze system anomalies to ensure optimum

equipment performance.

• Provide tier 2 support for the Corporate offices in the Northern Virginia area.

• Provide end user support to corporate staff, including Microsoft applications, ManTech Enterprise

Business Systems, mobile devices and VoIP telephony services.

• Provision accounts, build systems, and troubleshoot technical issues.

Technical Support Analyst, May 2006 August 2011

Seneca Corporation, Vienna, VA

• Identified and mitigated operational issues affecting production capabilities.

• Devised an optimal hardware ordering policy based upon research of historical data and projected future

demand, along with current inventory.

• Assisted in the allocation of manpower in efforts to balance coverage with availability. Provided both a

comprehensive and instantaneous assessment of capabilities based upon current and projected scheduling.

• Authored, reviewed and revised documentation to establish procedures and performance measures.

• Provided 2nd level internal desktop support in a customer service environment.

• Served as the initial point of contact for resolution of Dell/IBM/HP desktop/laptop computers and

network related problems in an environment that supports several thousand users.

• Performed troubleshooting, researched, diagnosed, documented, and resolved technical issues

surrounding Windows DOS/95/98/NT/ME/2000/XP/2003, Vista, Windows 7, Pro/servers, MS Office, Outlook

email and Internet connectivity issues.

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