Customer Office

MUHAMMAD QASIM [pic]

S/O Muhammad Latif

P-****, St # 05, Roza Park,

Mansoorabad, Faisalabad, Pakistan

Cell: 009***********

E-mail: *********@*****.***

CAREER OBJECTIVE

Seeking to become a useful member of a progressive firm. So I am

looking to make some serious investments in my life to achieve my long

term goals.

JOB EXPERIENCE

From To Organization Job Title & Responsibilities

Collection Officer (Auto

Oct 12 To Finance)

date Dubai Islamic Bank

Pakistan Ltd (FTE) Deals with default customers

at all functional areas of

collections

Oct 08 Sep 12 Control the level of

Dubai Islamic Bank delinquency to retain the

Pakistan Ltd customer

(Third Party Contact) Educate customer about the

delay payments draw back

Develop goodwill between

customer and bank

Cash handling & Cash in Vault

Records

Handle a team, issue their

MIS's after month closing,resolve their issues and

counsel them regarding

office and field working

Prepare & issued default

legal notices of delinquent

customers

Repossession of Default

vehicles

Issuance & Record maintenance

of Repossession Files

Handle Bid Process till close

the accounts

Preparation of monthly

targets and flows (All

collection officers and Tele

callers)

Arrange field visits of

critical customers (Non

Payers)

Manage cash book record

Issuance to

completion(In-house and

Outdoor)

Prepare daily resolution

report

Prepare summary of delinquent

customers at the start of

every month

Tracker Reconciliation

Statement

Lawyers & Repo agent's Bills

Lawyers & Repo agent's

Evaluation

Insurance related

documentation

Look after of customers

regarding Partial loss, Total

Loss & Theft cases from

opening to till close.

Good Command on banking

software DM, Business Object

Aug 07 Aug 08 Royal bank of Scotland ( Collection Officer (Credit

Ex-ABN AMRO ) Card)

Handle a team, issue their

MIS's after month closing,resolve their issues and

counsel them regarding

office and field working

Deals with delinquent

customers at all functional

areas of collections

Control the level of

delinquency to retain the

customer

Educate customer about the

delay payments draw back

Develop goodwill between

customer and bank

Keep record of every

collection officer regarding

his daily calling sheet and

field visits sheet

Dec 05 Aug 07 Collection Officer (Credit

Standard Chartered Bank Card)

Pakistan Ltd ( Ex-Union

Bank Ltd ) Curtsy calling to good and

regular customers

Deals with delinquent

customers at all functional

areas of collections

Control the level of

delinquency to retain the

customer

Prepare Default legal notices

to non-payer customers

Cash handling and entries of

cash books

ACHIEVMENTS

Best performance recognition award Cards, ABN-AMRO (2007-08)

Auto Finance Collection Shining Star Reward Certificate, Dubai Islamic

Bank Ltd. September 2009

Best performance recognition award Auto Finance, Dubai Islamic Bank

Ltd. (2009)

Top Achiever Award Auto Finance, Dubai Islamic Bank Ltd. (Second

Quarter 2012)

ACADEMIC RECORD

Year Degree Institution / University Major

2005 MBA Government College Marketing

University, Faisalabad

2003 B.COM Punjab University Lahore Commerce

2001 I.COM Board of Intermediate & Commerce

Secondary Education,

Faisalabad

1998 MATRIC Board of Intermediate & Arts Subjects

Secondary Education,

Faisalabad

EXPERT SKILLS

Creative power and proactive approach

Self-motivated having concise verbal and written communication skills,

time management skills

Target achieving

SWOT analysis

Good Command on banking software DM, CWX

Having good knowledge about customer services

COMPUTER SKILLS

Proficient in Microsoft Office

INTERESTS

News & Sports

Traveling

Playing Cricket, Snooker

LANGUAGES

Englis Understand, Write, Speak

h

Urdu Understand, Write, Speak

Punjab Understand, Write, Speak

i

REFERENCES

Will be provided on demand

PERSONAL INFORMATION

Date & Place of August,17,1983

Birth

NIC No. 33100-0611992-3

Religion Islam

Contact this candidate