Manager Customer Service

C h r istopher Jennings Cell # 732-***-****

** ******* **. **** # 732-***-****

Edison, NJ E-Mail ****************@*****.***

08817

Objective:

I a m looking for a challenging position in the distribution and delivery industry. I am

confident that my years of experience, my ability to reduce expense and my talent for

getting the most of my employees will ensure your companies’ ability to grow under my

leadership.

Education:

09/1979 – 06/1983 Cedar Ridge High School, Old Bridge, NJ

General Studies

Baseball and Wrestling Teams

P rofessional Experience:

11/2013-Present

Spiri t Delivery and Distribution

SDS/Claims Manager

• In charge of all damage claims done to customer’s homes

• Oversee the scheduling of all contractor deliveries

• Oversee QOS Scores, and t ry to improve the drivers knowledge of

i nstallation of appliances

• Educate drivers on customer care issues

• Help all driver’s with daily issues they encounter on the road

01/2013- 09/27/2013

Colonial Hardware

Receiving Manager

Oversee material come in from various carriers, such as UPS, FEDEX,

D uie Pyle, etc.

Call various venders for credits on shortages and overages

Receive material into system for current inventory

Help sales people with expediting orders for customers

Kept t rack of manpower with help of excel spread sheets

Routing t rucks for the days delivery

Schedule any P/U’s for drivers during the course of the day

I do any inventory adjustments that need to be done after a closely

evaluated t ime line from receiving to all sales to why we have a shortage

i n inventory

12/2011 – 01/2013

Cooper Electric Supply Co.

3rd Shift Load Manager/2nd Shift Supervisor

Inst rumental in moving Linden CDC to the new location in Monroe, NJ.

Implemented new picking, packing and verifying systems into the new facility.

Increased productivity from 8 lines per hour to 10.5 lines per hour in 6 months.

Kept t racking of LPH’s (Lines per Hour) on all pick associates, and also coached

associates on how to increase their productivity.

Operated the Eclipse Warehouse System for all RF operations, inventory t racking,

verifying,

M anifesting.

Promoted to 3rd Shift Manager

Implemented new loading procedures

Increased productivity in loading t rucks and accuracy on what is loaded according to

t he manifesting.

H eld daily Stand Up meeting as a way of teaching to increase their LPH, let them

k now what the work assignments are for that night.

Assigned to the Safety Commit tee

01/2006 – 08/2011

Home Delivery America Elmwood Park, NJ

Bob’s Discount Furniture Div.

Delivery Manager

Assigned daily routes for 85 home delivery t rucks.

Ensured that all independent owner operators were D.O.T. compliant.

An integral part of the day to day operations of the largest furniture home

deliver cross dock in the count ry.

Increased our completion rate from 86% to 94% in 1 yea. We maintained that

r ate for 3 years on a consistent basis.

Held weekly stand up meetings with all independent contractors to ensure

t hey were aware of performance, products issues and to coach them on proper

customer service techniques.

Managed 7 dispatchers that were in charge of monitoring and assisting 85

home delivery t rucks.

Tracked completion rates of each contractor on a daily and weekly basis.

Created a rotation schedule to assist in fair distribution of work for our

delivery teams.

Coached teams that had issues with anything from completion rates,

customer service and minor furniture touch up. I was running the largest

C ross Dock facility in the United States of 100,000 square feet.

Kept inventory of all usable office supplies.

08/2004 – 01/2006

Retailers and Manufactures (Macy’s Furniture)

Edison, NJ

Stock and Receiving Manager

Managed the PM Shift in a 1 million square foot furni ture distr ibution

center

Responsible for a team of 30 stocker/pickers. Ensured that they met all

p roductivity goals and ensured that we completed with our goal of zero

m issing pieces at the end of the shift.

Increased productivity in my department from 18 pieces per hour to 22

p ieces per hour. This was achieved by assigning pickers to certain aisles to

r educe the amount of t ime a picker would remain waiting for someone to

leave so he could get in the same spot.

Promoted to Receiving Manager and led a team of 20 receiving clerks.

Managed the f low of inbound and outbound containers to avoid

demurrage charges for the company and to ensure the t imely unloading of

merchandise to keep the f low of stock in the building under control.

Led many expense saving projects for our building, including a project

a imed at the amount of N IL’s(Not In Location) and a project aimed at

r educing our energy usage by switching to high efficiency bulbs and

i ncreased skylights and solar panels.

02/2002 – 03/2004

Customized Distribution Services

Whar ton, NJ

Receiving and Shipping Manager

I oversaw the loading, unloading, and put away of merchandise that

was produced in the production warehouse, and brought in by outside

vendors.

I arrange the next day schedule for outside vendors pickups and

i nbounds

Worked with WMS every day to keep t rack of all inventories.

Was a Forklift Inst ructor for the company

Gave orientation for the company to new employees

05/1999 – 9/2001

Buckhead Beef Company

South Plainfield, NJ

Warehouse and Cut Shop Supervisor

Oversaw all operations of warehouse. Managed inventory, proper

rotation of products.

Took daily inventory of dates.

Kept salesmen up to date of what products needed to move quickly so

t hat we do not lose any product due to non-sales.

Certified with the USDA through Rutgers University

Kept all records of product that needed to be cut as per USDA

Regulations.

Verified product was picked correctly and loaded on to the proper

t rucks for next day deliveries.

Loaded airline containers, ensuring that all weights and measures

were correct as to USDA Regulations.

01/1991 – 05/1999

D.B. Brown Meat and Poult ry

Carteret, NJ

Dock Supervisor

Ensured that all t rucks were loaded correctly and products were

correct going out on next day deliveries.

Scheduled the unloading of t ruck for the nights inbounds.

Did Back Orders on any t rucks that were in need of the products for

t he next day deliveries.

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