Customer Service Manager

PATRICK RYAN GOETZ

*** ******* *******, **********, ** 40217

502-***-**** ********@*******.***

Objective

I am a hard-working, reliable professional with strong communication skills who can handle high-stress

situations and multi-task. I am seeking a position as a Management Professional.

Education

Spalding University, Louisville, KY

Master of Science degree in business communication, March 2006

Master’s project thesis modified international eco-tourism programs to create effective plans for local

eco-tourism strategies across the United States

Morehead State University, Morehead, KY

Bachelor of Arts degree in Business Administration, May 2004

Study concentration focused on effective communication to increase productivity and maintain a

positive work environment; maintained 3.5 GPA in program field while playing collegiate football; served as

vice president of the Society for Human Resource Management

Work Experience

• Taco Bell (Yum!); Louisville, Ky; July 2012- Present; General Manager

Raised the profit of the store from $1.7 million to $2 million in 10 months time.

Responsible for overseeing the hiring and training processes of new and current employees.

Ensures that the entire restaurant team is properly trained and developed.

Oversees daily operation to ensure that company standards are met.

Responsible for scheduling for growth while minimizing labor and food cost to maximize

restaurant profitability.

Responsible for maintaining a schedule that allows for proper deployment of team members.

Responsible for ensuring complete customer satisfaction through cleanliness, hospitality,

accuracy, product quality, and speed of service.

Involved in training new employees in proper cash handling techniques to ensure an accurate

account of daily transactions.

Maintains the restaurant budget and financial plans of the store.

Resolves conflicts in a timely and effective manner.

Ensures that the team understands and acts on business priorities.

Responsible for addressing performance issues and creating action plans to maintain a

successful business.

• The Waters of Scottsburg; Scottsburg, IN; May 2011- April 2012; Director of Marketing and

Admissions.

Responsible for the development of relationships with potential contacts, and maintaining

quality associations with current referral sources

Coordinate with local businesses to increase overall awareness of our services, through locally

focused special events, and to our specific demographic

Daily reporting on the census of the facility, touring family members of prospective residence,

and charting admissions and discharges of residence

• Phoenix Hill Tavern; Louisville, KY; February 2005- October 2011; Bartender/Trainer

Responsible for training new employees and maintaining inventory for several club areas

Trusted with handling large sums of money and its transfer

• Meijer; Louisville, KY; March 2006-December 2007; Foods Team Leader

Responsible for training and managing a dozen hourly employees and maintaining their work schedules;

also approved their vacation and sick days

Responsible for hiring new employees, disciplining employees for not following proper protocol and

terminating those who exhibited poor job performance or for insubordination

Coordinated with the store’s grocery order writer to order dry goods, dairy products and frozen foods to

keep appropriate amounts in stock

Interacted daily with customers to make sure their needs were met

• Home Express Sales and Lease; Shepherdsville, KY; January 2008-May 2009; Customer Service

Rep

Involved in day to day operations, maintaining the store, customer service, and repossession of

merchandise for noncompliance to pay schedule

Implemented incentive programs and bundle packages to increase overall sales, and marketed

to small businesses as well as individuals for personal use

• Daviess County Board of Education; Owensboro, KY; 2002-04; Maintenance Department

Maintained various education facilities daily and worked with directors within the board

Relevant Skills

Proficient understanding of Microsoft Word, Excel, and PowerPoint; excellent written and verbal skills;

exceptional people skills

References

Terri Anderson –Administrator, Seneca Place, Louisville, KY. 270-***-****

Theresa Riley – Assistant Nurse Manager. Nortons Audubon Hospital, Louisville,KY. 812-***-****

Jason Potter – Home Depot Department Head. Louisville, KY. 502-***-****

Contact this candidate