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Customer Service High School

Location:
Elmsford, NY
Posted:
March 31, 2014

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Resume:

Carla La Chapelle

** ******** ** ? Uniondale, NY 11553 ? 516-***-**** ?

***************@*****.***

Curriculum Management ? Training ? Multimedia Instruction

Qualifications Summary

v Strategic results-driven educator with over 10 years experience

specializing in data-driven curriculum modification

and technology integration.

v PC literate with working knowledge of MS Word, PowerPoint, Excel,

MovieMaker, Publisher, Adobe Acrobat,

InDesign, Lightroom, SmartBoard, Skype, Lectora, FlyPaper, Camtasia.

Core Competencies

v Curriculum Modification &

Implementation

v Online Curriculum Delivery

Professional Experience

v Training/ Coaching/

Mentoring

v Research & Utilization of Data

v Interactive & Multimedia

Instruction

ENGLISH TEACHER - GENERAL EDUCATION AND SPECIAL EDUCATION

New Utrecht High School, Brooklyn NY

Samuel Gompers Career and Technical High School, Bronx NY

v Developed lesson plans using Cooperative Learning, Differentiated and

Data-Driven Instruction, Cornell Note-

taking, Multiple Intelligence, Socratic Seminar, Curriculum

Compacting, Critical Thinking strategies, and technology

integration.

v Conducted classes in REWARDS Reading Program, Quality Teaching for

English Language Learners (QTEL) and

Integrated Collaborative Team Teaching.

v Created curriculum using the online platforms Brainhoney.com &

Gaggle.net

v Evaluated student progress on an on-going basis, which included

maintaining anecdotal, data records, portfolios and

projects.

v Collaborated with teachers on instructional strategies, learning

style preferences and accommodations for special

needs and at-risk learners as a teacher for the Achieve Now Program,

formerly Twilight Academy.

v SES Teacher for Failure Free Reading and Building Educated Leaders

for Life (BELL).

v Created lessons using eLearning software such as Captivate, Flypaper

and Camtasia.

INQUIRY/ DATA TEAM MEMBER

Samuel Gompers Career and Technical High School, Bronx, NY

v Developed and analyzed data reports.

v Contributed to curriculum modification based on school wide data

reports.

NEW TEACHER COACH/TRAINER

Samuel Gompers Career and Technical High School, Bronx, NY

v Mentored new staff members during several summers for the NYC

Teaching Fellows Program.

v Provided constructive and evaluative feedback on Fellows' teaching

practice.

v Modeled and coached pedagogical methods and techniques.

ASSISTANT TRANSITIONAL LINK/ JOB COORDINATOR

Samuel Gompers Career and Technical High School, Bronx, NY

v Created and conducted job-readiness classes.

v Evaluated student transcripts for graduation preparedness.

v Liaison between families and state agencies.

CURRICULUM ASSISTANT

The Institute for Social Advancement, New York, NY

v Contributed to the selection of formal assessments.

v Participated in the curriculum design for at risk youths.

POWERPOINT SPECIALIST

Ebenezer Seventh-day Adventist Church Audio Visual Team, Freeport, NY

v Create weekly PowerPoint presentations.

v Execute live audiovisual presentations.

ONLINE INSTRUCTOR - READING AND MATH

Educate Online, Baltimore, MD

v Provided live, real-time instruction via the internet using an Online

Learning Environment/ Learning Management

System.

v Evaluated and recorded student progress based on learning objectives.

v Participated in additional professional development training.

ASSISTANT CORPORATE TRAINER

Bank One/First Card, Uniondale, NY

v Assisted in the training of staff members on customer service software

system.

v Specialized committee member serving as a liaison between management

and employees.

CUSTOMER SERVICE REPRESENTATIVE

Bank One/First Card, Uniondale, NY

v Received and responded to incoming phone calls, from customers

regarding issues such as order status, removal

requests, or other inquiries related to products and services.

Employment History

New Utrecht High School - Brooklyn, NY

Special Education English Teacher, 2012 to March 2014

Samuel Gompers Career and Technical High School - Bronx, NY

Special Education and General Education English Teacher, 2000 to 2012

Educate Online - Baltimore, MD

Online Instructor, 2011 to Present

Institute for Social Advancement - New York, NY

Curriculum Assistant Volunteer, Present

Ebenezer Seventh-day Adventist Church - Freeport, NY

Audio Visual Department - PowerPoint Specialist, 2007 to Present

First Card/ Bank One - Uniondale, NY

Customer Service Representative, 1999 to 2000

Education

State University of New York at Stony Brook - Stony Brook, NY

B.A. English, 1998



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