Customer Service Human Resources

Michael T. Metz

**** *. ******* **

Round Lake Beach, IL60073

847-***-****/***********@*****.***

Objective

To obtain a position utilizing my professional growth and educational

achievement is challenging and enables me to contribute to company and

personal growth.

Experience

Express Employment 10/2013-

02/2014

Accounting Clerk - MBX Systems

. Review invoices and identify and resolve discrepancies

. Voucher and scan invoices into Macola and set up for payment; check, ACH

or wire transfer.

. Initiate weekly check runs and prepare for mailing

. Assist with month and year-end close; ensuring all invoices paid, make

appropriate journal entries, update financial information spreadsheets

for management.

. Assist with audits; retrieve and prepare requested documents

. Monitor and maintain Petty Cash

Accountemps 03/2013-

04/2013

Payroll Audit Clerk - One Hope United

. Audit 3 years of payroll for all locations of One Hope United

. Compare handwritten timesheets to ADP payroll register and record

results on excel spreadsheet

Account Resource

Cash Application Clerk - Klein Tools

01/2013-01/2013

. Apply lockbox and ACH payments to customer accounts and update payment

spreadsheet

. Create credit/debit memos

. Identify and resolve payment discrepancies

Human Resources Clerk - ZF Services

08/2012-10/2012

. Process payroll through ADP Enterprise

. Maintain Employee Files

. Assist recruitment with phone screens, background checks, preparing

employment packets

. Coordinate temporary staffing

Arlington Resources

Human Resources Assistant - Komet of America

02/2012-03/2012

. Update Material Safety Data Sheet and training Logs

. Create procedural diagrams for Lockout Tag out for machines

Human Resources Clerk - McHenry County College

10/2011-12/2011

. Data entry for HR information modules included payroll; time-off,

benefits, union dues, and pay rates through Datatel

. Input employee accruals and use of vacation, sick and personal days

. Assist recruitment with letters to applicants, preparing employment

packets and materials, and job descriptions

. Greet and provide assistance to MCC employees and students

. Maintain employee files

. Maintain strict confidentiality with employee information

JCPenney Co. 11/2008-10/2011

Customer Service Associate (Part-Time)

. Process customer sales, returns, exchanges and price adjustments

. Order out of stock items through internet resulting from in store and

phone customers

. Retrieve items from stock room for customer purchases and replenishment

. Participate in product and customer service training programs and sales

support activities

Outlook Window Fashions

2/2006-1/2009

Human Resources Assistant

. Conduct new employee orientation for customer service, production,

clerical, and sales staff.

. Coordinate temporary staffing

. Initiate and monitor background checks and drug screens

. Maintain employee personnel files

. Process documentation for insurance and 401K open enrollments

. Handle monthly reconciliation with payroll for benefit deductions and

employee changes

. Process and tracked documentation for performance evaluations

. Organize on-going training programs

. Maintain EEOC documentation and OSHA 300 Log and submit to appropriate

government agency

. Process and track COBRA and FMLA documents

. Track attendance of all employees through (EZ Labor).

Cash Application Clerk (2/2006-6/2006)

. Post payments to customer accounts and general ledger accounts

. Types of payments included live checks, credit cards, and lockbox

. Receive and reconcile retail store deposits

Culligan International

3/1997-7/2005

Cash Application Clerk

. Post payments to customer accounts and general ledger accounts

. Types of payments included live checks, credit cards, lockbox, ACH, EDI,

and wire transfer

. Maintain Daily Cash Receipts storage in accordance with retention policy

. Research and resolve customer disputes and collect if necessary

Education

Columbia College of Missouri-Park City, IL

B.A. Psychology

College of Lake County-Grayslake, IL

Associate of Arts Degree

Skills

Intermediate Word, Excel and PowerPoint, ADP Enterprise, EZ Labor, Lotus

Notes, Quickbooks, Datatel, AS400, Auditing, Microsoft Access, Macola

Training

Human Resources and the Law, How to Get More Organized and Sensitivity/ HR

Law

Contact this candidate