Training Manager

Kendall Charles

**** ********** ***** *****

Chester, N.Y. 10918

845-***-**** (home) / 845-***-**** (cell)

***********@***.***

Skills/Training/Experience

Software/Systems Training Other

Microsoft Office (Word, Excel, Facilitation Skills, Train-the-trainer, QA approved procedures (author,

PowerPoint, Outlook EOJT trainer reviewer, approver, trainer)

Lotus Notes Aseptic experience Internet/intranet searches

GxPharma Diversity and Inclusion Trainer CAPA Investigations

Trackwise Web based training, CBT OSHA Certification (10 hour)

CMMS (Maximo, EAMS) Lean Six Sigma (red belt) FDA/Regulatory Agency Liaison

LMS (Plateau, IsoTrain, AIC) I-9 GMP/GLP Experience

Travel Expense (Concur)

Calendar Management

Team Lead

Professional Experience Highlights

DTZ (a UGL Company), Site Account Manager

Crystal Run Mall, North Galleria Drive

Middletown, NY 10940 4/13 – 12/13

• Manage the end to end property solutions for large property management (including but not limited to

janitorial and floor care) for a retail client.

• Managed and scheduled work for a staff of sixteen employees, including three supervisors for a 24/7

operation

• Recruitment, hiring permanent and part time employees

• Responsible for all documentation (hiring, I-9, separation, training, etc.)

• Conduct QA audits with client to ensure a quality operation

• Procurement of supplies (janitorial, office, safety)

• Facilitate all training (i.e. new employee orientation and monthly safety training)

• Budget control for labor and commodities

DTZ (a UGL Company), Compliance Manager

Pfizer Pharmaceuticals, 401 N. Middletown Road

Pearl River, N.Y. 10965 3/11 – 1/13

• Develop sustainable quality management system for client using current technologies, applications, procedures

and processes as applicable to a GMP environment.

• Ensure client KPI’s (Key Performance Indicators) for Safety, Quality and Compliance were met or exceeded

per Quality Agreement.

• Responsible for training and implementation of all client systems, CMMS and LMS, for DTZ employees.

• Implemented best practices for enhancing quality, training for all DTZ employees and subcontractors.

• Establish, monitor and maintain records of contractor compliance in performance, safety and training

• Report to client on a quarterly basis, DTZ employees (including subcontractor) training, performance, safety

records.

• Author and approve standard operating procedures and JSA (Job Safety Analysis) for DTZ employees in

accordance with all GMP standards and OSHA requirements.

• Interact with client at all levels ensuring compliance for DTZ staff and contractors for all GMP requirements.

• Audit contractor programs (including, but not limited to, HSSE programs) to ensure compliance with DTZ

standards and policies and report as part of required KPI’s quarterly to client.

• Team member to ensure compliance with client standards, expectations, and cost effectiveness of contractor

work.

• Revised client’s Quality Agreement ensuring compliance with all quality systems.

• Conducted monthly safety audits (USAFE) of DTZ employees and third party vendors and report findings DTZ

Senior Management.

• Delegated authority for client ensuring all subcontractors maintain up to date site badge access and training

using client’s systems (HRSource and Plateau).

• Administrator for DTZ’s LMS for all safety training, incident reporting, e-learning and skill based training.

• Responsible for all safety incident investigations using CAPA (corrective action, preventive action).

• Implemented a cross functional Safety Team ensuring daily safety awareness resulting in MLOA by 40%.

Aerotek Professional Services, Sr. Administrative Assistant

KPMG, 3 Chestnut Ridge Road, Montvale, NJ 11/10 - 3/11

• Provided administrative support (travel arrangements, expense statements, calendar management, screened all

phone calls, projects as needed) to Corporate Communications Department.

Wyeth Pharmaceuticals, Sr. Training Specialist

401 N. Middletown Road, Pearl River, N.Y. 2000/2009

• Developed new employee orientation for Maintenance and Engineering using site instructional design

approach. Training included GMP orientation, general facility training, core procedure training and area

specific training before employees began work in a GMP environment.

• Training liaison for Maintenance and Engineering with the FDA and other regulatory agencies.

• Assisted in identifying and implementing corrective actions for Maintenance, Engineering and contractors.

• Worked with SME's in both Maintenance/Engineering and Operations in writing, review and training

on Standard Operating Procedures, Standard Practice Instructions, skill checks, etc.

• Mentored all new Training Specialist in the Train-the-Trainer process and On-The-Job Trainer for skill

based training.

• Responsible for maintaining accurate training metrics of 95% completion for over 400 professionals and

craftsmen.

• Worked closely with Quality Assurance in determining the best training method for area specific training

(i.e., skill checked, EOJT, assessment or read only)

• Trained on the annual GMP topic.

• Created and facilitated webex training for both internal customers and contractors resulting in a cost

savings to Wyeth.

• Conducted all monthly safety training.

• Responsible for investigations from open to close for area to ensuring proper corrective action.

• Successfully completed OSHA 10 Hour Course.

• Created and facilitated weekly contractor orientation training for all contractors.

• Site Diversity Workshop trainer.

• Delivered annual GMP topic for area supported and as needed throughout the site.

• Aseptically trained for both Controlled and Classified areas.

• Cross Functional/Department team member

• Successfully completed red belt requirement for Lean Six Sigma

Educational Background

High School Graduate

College Course Work

Professional Affiliations

GMP TEA – GMP Trainer’s Education Association

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