Customer Service Data Entry

Anwar Hassan Jason

**** ******** ***. *** **

Baltimore, MD 21113

Cell: (443) 567- 2400

***********@*****.***

OBJECTIVE:

. A position in warehouse facility where I can utilize my skills in

operations, transaction management and customer service

MANAGEMENT AND ADMINISTRATIVE SKILLS:

. Assist in solving business problems to include operation stoppage or

delay and provide resolutions in completing task with minimal loss of

work time

. Managed time efficiently which resulted in increased production by 25%

. Provides training for all staff members ensuring compliance with

regulations; including improper business practices and personal

conflicts of interest

. Organize work procedures with attention to detail; prioritize multiple

assignments to meet tight deadline schedule

. Assess work environment for recommending new handling procedure, which

better protects fragile warehouse inventory

. Reorganize workflow processes to maximize tasks performance and at the

same time cost-efficient, resulting in $75,000 savings annually

. Manage and monitor complex projects including administrative function

for the unit in handling all field logistical operations

. Serve as the principal consultant to the immediate supervisor

. Coordinate and managed staff meetings and conferences; provide support

for ongoing projects

. Supervise sorting and distribution of mail and correspondence to the

workplace

. Encourage team participation in any problem solving or decision making

process

. Maintained and calculated supply inventory on weekly basis and

prepared the necessary supply request forms; managed budgeting process

for unit fund

. Fabricate a long/short range calendar system that has proven

beneficial to the daily, weekly, monthly operation for planning,

scheduling and projected training events

Anwar Hassan Jason

***********@*****.***

TECHNICAL AND BUSINESS OPERATIONS SKILLS:

. Certified on forklift equipment operations to include sit-down

forklift, stand-up, order puller selector, and electric pallet

jack.

. Track all company SOP for updates and revisions and all technical

procedures concerning warehouse operations

. Operate RF handheld scanner for merchandise tracking inventory

. Record keeping and data entry

. Monitor all transactions and movement of all goods within the

warehouse and the internal caged areas

. Annotate received material into spreadsheet

. Manage material information through the database

. Personal assessment and inventory of material for production

delivery

. Conduct warehouse material and equipment inventories, audits and

recycles

PUBLIC RELATIONS SKILLS:

. Customer service

. Assisted customer/clients

. Ability to communicate effectively; special talent for assessing

people's needs and priorities

. Share ideas and information in a polite and constructive manner

WORK HISTORY

2011- 2013 NCI Inc. Middle River, MD

Shipping/Transportation

2001-2011 Taylor Wholesale Supply Co. Timonium, MD

Shipping/Receiving

2000-2001 Federal Express Essex, MD

Production Specialists

1996-2000 Scientific Specialties Hanover, MD

Shipping/Receiving

EDUCATION

Walbrook Senior High

1995

COMPUTER SKILLS

Smart application Microsoft Word

*Clearance: Secret (Active)

References: Available upon request

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