Human Resources Customer Service

LaTeshia Poole

**** ******** ***** . ***** ****, Georgia 30291 . Telephone Number: 404-729-

**** . *****.********@*****.***

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Resourceful and knowledgeable professional, offering exceptional

credentials and strengths in human resources, administration. Provides

ethical representation of an organization; maintains compliance with strict

procedures and practices and implements plans to maximize performance.

Demonstrates a comprehensive understanding of human resources practices,

including talent acquisition and retention, development, benefits, and

compensation; maintains knowledge of all policies, such as FMLA, ADA, EEO

and Workers' Compensation. Excels during challenges.

. Sourcing and . Orientation and Employee . Human Resources

Recruitment Activity Development Administration

. Skilled in the usage . New System & Program . Employment Policy &

of PC Systems Implementation Compliance

. Leadership & Team . Union Grievance . Benefits

Collaborations Resolution/Negotiation Administration & Payroll

PROFESSIONAL EXPERIENCE

Human Resources Specialist

2010 to Present

The Home Depot, Incorporated

Atlanta, Georgia

Support the day-to-day human resources initiatives for the Fortune 500

Company; develop and implement new human resources policies and procedures

to achieve optimal performance, retain top talent, improve organizational

compliance, and maximize efficiency. Provide guidance and education to

employees regarding policies and benefits; interpret federal regulations

and ensure continual compliance with strict regulations. Facilitated and

lead effective training and development programs to maximize the potential

of all employees.

. Recognized for consisting meeting metrics and achieving a 99% average;

recipient of numerous Top Performer awards and honors and served as

the subject matter expert for various special HR projects

. Created, planned, coordinated, and seamlessly executed new company-

wide town-hall meetings to address discipline, codes of conduct, FMLA

policy, and benefit issues; responds to employee inquiries

. Lead process improvement initiatives and facilitate corporate change

to maintain excellence and compliance; analyze internal practices,

identify all areas of opportunity, and presents direct solutions

. Provide timely responses to questions regarding pay, human resources,

COBRA and FMLA, leaves of absences and workplace environments;

mediated and resolve the complex employee relations issues

. Evaluate human resources paperwork to ensure accuracy and

completeness; verify and collect data, maintain strict

confidentiality, and review and confirms final paid hours were

accurate and compliant

Compliance Specialist - Team Lead

2007 (2005) to 2010

LogistiCare Solutions, LLC

Atlanta, Georgia

Responded to and effectively resolved escalated issues from a team of 12

compliance specialists; monitored the day-to-day operations to ensure

compliance with federal and state laws, regulations, agency rules, and

contractual agreements. Provided influential leadership, coaching, and

mentorship to teams and facilitated effective training programs; planned

and coordinated daily workflow and delegated assignments. Worked in

collaboration with cross-functional staff throughout the company to ensure

successful execution of practices.

. Supported the talent acquisition initiatives; coordinated and

conducted new hire pre-interviews, performed background checks, and

contacted various candidate references to pinpoint qualifications

. Conducted comprehensive audits of calls to ensure accuracy and

adherence; addressed performance deficiencies, provided training and

guidance to personnel and optimize satisfaction and service ratios

. Promoted throughout tenure with LogistiCare Solutions for exceptional

internal contributions and achievements; assume positions of

increasing responsibilities and ethically represented the company

Billing Specialist

2006 to 2007

LogistiCare Solutions, LLC

Atlanta, Georgia

Coordinated the billing verification process to ensure timely and effective

payment captures; identified and resolved invoicing issues and handle

accounts receivables. Worked in collaboration with the fraud and abuse

department to proactively identify direct risks; minimize losses and

performed comprehensive investigations.

Customer Service Representative

2005 to 2006

LogistiCare Solutions, LLC

Atlanta, Georgia

Answered a high-volume of incoming phone calls within a fast-paced call

center environment; coordinated reservations for medical transportation

clients, prioritized activities, dispatched services to the transportation

providers, responded to inquiries, questions or requests and effectively

resolved conflicts in a timely manner.

EDUCATION and CREDENTIALS

Pursuing Bachelor of Science degree with a major in Business Administration

- Human Resources / Business Management

Strayer University - Morrow, Georgia

Relevant Coursework: Microeconomics, Macroeconomics, Marketing, Business

Planning, Organizational Leadership

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