Customer Service Quality Assurance

SUMMARY OF QUALIFICATIONS

CUSTOMER SERVICE ? SALES ASSOCIATE ? CASHIER

QUALITY ASSURANCE

OBJECTIVE: A new challenge where my commitment, education, excellent

communication skills, willingness to embark on new challenges,

and willingness to learn new skills can be utilized by a

forward thinking organization.

Work Experience

Pilgrim's Pride Corporation Boaz, AL

Quality Assurance Technician June 2012 - January 2014

Pilgrim's is the second-largest chicken producer in the world, with

operations in the United States, Mexico and Puerto Rico. For over six

decades, Pilgrim's has produced healthy, high-quality food products that

go into some of the world's finest recipes. We are dedicated to

providing these wholesome, high-quality products at a great value.

Pilgrim's employs approximately 38,000 people and have the capacity to

process more than 36 million birds per week for a total of more than 9.5

billion pounds of live chicken annually. Pilgrim's is ranked among the

world's largest protein companies, with net sales totaling $8.1 billion

in fiscal 2012.

. Conducts routine checks and testing in support of company policies and

procedures.

. Assist in the performance of internal assessments and audits necessary to

assure compliance with stated procedures and objectives.

. Assist in the problem analysis and corrective action necessary to address

any customer complaints or rejections.

. Determine the tests and evaluation necessary to assure the satisfactory

quality of incoming products and perform those tests.

. Inspect incoming poultry and packaging material for conformance to

product specifications.

. Perform in-process inspection, measurement and temperature of finished

product.

. Ensures product safety and integrity.

. Be aware of and report non-compliance with rules regarding handling of

products, proper clothing and hand washing rules.

. Monitors labeling materials, code dates and finished product cartons to

assure correct materials are being used.

. Audit production for conformance to process and package specifications.

. Maintain QA record keeping,filing system and housekeeping programs in

the QA areas

. Monitor all aspects of production for compliance to HACCP, GMP's, SQF,

and SOP's.

. Inform the QA Manager of any out-of-spec situations or negative trends.

Logan's Roadhouse Restaurant Gadsden, AL

Server March 2010 - August 2012

. Demonstrated genuine hospitality while greeting and establishing rapport

with the customer and delivering an exceptional dining experience

. Guided customers through menus while demonstrating thorough knowledge of

the food and beverages

. Took accurate orders and partnered with team members to serve food and

beverages that met or exceeded customers' needs

. Provided friendly and attentive service that made customers feel well

taken care of and built their intent to return

. Demonstrated genuine hospitality while greeting and establishing rapport

with the customer and delivering an exceptional dining experience

. Guided customers through menus while demonstrating thorough knowledge of

the food and beverages

. Took accurate orders and partnered with team members to serve food and

beverages that met or exceeded customers' needs

. Provided friendly and attentive service that made customers feel well

taken care of and built their intent to return

. Performed all cash and credit card transactions for customers. Ensured

that correct change is given or credit/debit receipt is correct and

signed

. Operated all assigned equipment including the cash register or POS

terminal, fuel console, and other equipment at work station

. Ensured that area is kept clean and orderly

Claire's Oxford, AL

Sales Associate / Cashier May 2010 - October 2010

. Demonstrated products and helped customers find the perfect

accessories.

. Supported store management team and helped to achieve the store's

goals

. Demonstrated thorough product knowledge to help customers have a fun

and enjoyable shopping experience

. Demonstrates respect, friendliness, and professionalism at all times

. Provided prompt and efficient responses to customers at all times

. Took accurate markdowns, counts, and inventories as scheduled

. Count money in cash drawer at the beginning of the shift to ensure

that amounts are correct and that there is adequate change

. Performed all cash and credit/debit card transactions, issued

receipts, refunds, credits, or change due to customers

. Computed and recorded totals of transactions

. Stocked shelves and mark prices on shelves and items.

. Resolved customer complaints

Arby's Anniston, AL

Cashier June 2009 - August 2009

. Constantly perform excellent customer service and demonstrate teamwork

with coworkers

. Ensure that all food orders are correct when submitted to kitchen and

served to customer

. Handle all cash and credit card transactions for customers. Ensure

that correct change is given or credit receipt is correct and signed

. Operate all assigned equipment including the cash register or POS

terminal, and other equipment at work station

. Complete all the paperwork as required by the company and follow all

policies and procedural guidelines as implemented by the management

team.

JSU Bookstore Jacksonville, AL

Cashier August 2009 - September 2009

. Worked harmoniously with students, parents, and faculty members to

provide a high level of service

. Maintained and accounted for an inventory of supplies and textbooks to

adequately serve the needs of the students and staff, using the

microcomputer

. Looked up in the computer and retried textbooks for students and

faculty

. Working knowledge of basic office procedures and computer operation

and processing

. Received textbook orders and inventory appropriately

. Operated cash register and completed cash and debit/credit card

transactions

EDUCATION Jacksonville State University (2009 - Present)

Major - Elementary Education

Minor - Math

(Fulltime student - 3.5 GPA)

PROGRAMS Microsoft Word, Microsoft Excel, Computerized Cash Register,

POS terminal

REFERENCES Furnished upon request.

Contact this candidate