Manager Customer Service

Professional

Experience: Experienced Operations Manager with ten years of

experience in Facility Services. Proven success in implementing

programs, safety training, audits, coordinate projects for floor

techs, evaluations, appraisals, reports, resolve customer

complaints, hire and continue improvement programs.

Over 18 years of progressive Quality Control experience with

extensive industry knowledge in Housekeeping, Plastic,

Electronics and Manufacturing Industries. Proven experience with

Training and Safety Inspections/Audits.

BRCS - Atlanta, GA

Custodial Manager August 2011 - present

. Scheduling and directing all work orders and assignment

for custodial staff

. Develops cleaning procedures and train employees proper

usage of cleaning solvents

. Develops and maintain preventative maintenance system

for cleaning equipment

. Monitors and maintain custodial service annual budget

. Negotiate and manage custodial projects

. Strategic and tactical planning for department

. Trash removal & assisted with recycling projects

Goodwill Industries (Control Disease Center) Atlanta, GA

Custodial Manager July 2009 - August

2011

. Manage the day-to-day activities of 23 Custodial/Floor

technicians

. Responsible for organizing and developing the department

to maintain the highest possible standards, great public

relations with all clients and vendors

. Responsible for hiring, evaluations, appraisals,

disciplinary actions, scheduling and modifications on

policies.

. Inspection for cleanliness of the facility in two

locations involving sanitations and infection control

taking corrective action when necessary.

. Provide and supports training programs for leadership

and safety standards

Aramark - Northside Hospital Atlanta, GA

Operations Manager, June 2007 - July 2009

. Manage day-to-day activities of 75 front line employees.

. Participate in staff selection process. Interview

candidates as needed. Schedule days off, holidays, and

vacations, ensuring that facility's needs are met in

accordance with hours and position control.

. Conduct visual inspections of all work performed.

. Assign personnel to established work areas or project

duties

. Ensure that staff receives proper orientation, initial

training, and ongoing education.

. Participate in associate performance evaluations and make

recommendations as needed.

. Respond to concerns and requests with a sense of urgency

and take necessary corrective action including timely

follow-up.

. Prepare disciplinary action notices and conduct follow-up

as required. Conduct disciplinary meetings with

associates.

. Keep records and appropriate log books current and

maintain all necessary documentation. Monitor service

binders in assigned areas on a daily basis taking

appropriate action to client concerns/comments.

. Attend and participate in departmental staff meetings on a

scheduled basis. Attend ongoing staff development and

training courses as offered by company and facility.

. Maintain a high level of cleanliness in assigned areas.

In-Zone Brands - Austell, GA

Quality Assurance Manager, January 2003 - June 2007

. Perform inspections of product both inbound and outbound

to endure product quality meets In-Zone standards.

. Verify correct bottle codes and identify possible defects

in bottled juices.

. Oversee quality of assembly line products while partnering

with the production .supervisor to monitor product

bloating, imperfections, leakage and packaging.

. Directly responsible for managing consumer complaints via

the hotline and email.

. Handle mail replacement of defective products via Federal

Express.

. Monitors recalls and proper storage of damaged product for

destruction

GE Power Systems. (Granite Professional Technical Services) -

Marietta,, GA

Quality Manager/Control Technician/Processor, June 2002 - November

2002:

. Responsible for writing Standard Operating Procedures

(SOPs) for GE Power

Services that Included manual and procedure updates

and communications.

. Worked on various projects to provide process

improvements.

. Responsible for training all employees on new

scales/weight system.

. Implemented a new process to assist shipping and

receiving with product verification.

. Worked closely with management, supervisors and teams to

ensure that proper procedures were correctly implemented.

JVC Compact Disc. Inc. ~ Kennesaw, GA

Night Manager/Quality Control Technician, March 2000 - June 2002

. Performed quality inspections of incoming and outgoing

products for the packaging division.

. Responsible for inspecting CD's, DVD games and electronic

devices such as X-Box games and Play stations.

. Conducted random sampling of products to ensure quality

measures were followed correctly by employees.

. Provided feedback to supervisors and co-workers of

products not suitable for customers.

. Operated QMIS, MS Word and Platnium software.

. Photographed damaged products for vendor verification

when defects were found.

Ciba Vision ~ Duluth, GA

Production Supervisor/Injection Molding Technician/Training

Tech Aug. 1990- May 1998

. Acquired additional responsibility to functioned as the

primary trainer for ISO 9002, safety Practices and Good

Manufacturing Practices (GMP).

. Responsible for training of employees on company Standard

Operating Procedures.

. Maintained accurate knowledge of machines operations by

serving as a Molding Technician Floater, this allowed a

better understanding of processes while conducting

training.

. Responsible for the operation of the Van Dorn and Engle

Injection Mold Machines.

. Served in the Safety Review Committee.

Education: Wayne Community College ~ Goldsboro, NC

Certified Consumer Relations Specialist

Goodwill Industries, Inc. Decatur, GA

Certified Training in Information Processing Technology

Certified Life Coach, PLC. Alpharetta, GA

Mentor/Motivational Speaker, On-line Course Work

Skills: Excellent customer Service skills, computer skills: Microsoft

Word, Excel, And MS Office Outlook. Access, QMIS, PLATNIUM and

other company specific software.

Contact this candidate