Customer Service Sales

Charles T. Spaulding

*** ******** **, **** *******, IL 60185

**.*********@**.*******.*** • 603-***-****

EDUCATION

B.A. Communication, Interpersonal Concentration May 2013

Wheaton College, Wheaton, IL

Related Coursework: Reconciliation and Conflict Resolution, Persuasion, Communication and Diversity, Organizational Communication

EXPERIENCE

Sales Associate

Panera Bread, Wheaton, IL August 2013-present

Barista, cashier, dining room, food production and cleaning

Trained in variety of systems and protocol related to the food industry.

Experienced with customer service, food production and cash handling.

Operated as part of a team to ensure customer satisfaction, while maintaining professional standards.

Summer Youth Intern June-August 2009 - 2011

Orchard Christian Fellowship, Londonderry, NH

Led forty kids in lessons, games, studies, and trips ensuring participants remained engaged, transitioned smoothly through activities, and conducted themselves in a safe manner

Collaborated with a team to accomplish goals and resolve conflicts

Planned and presented weekly educational and formational lessons for kids ages 6th - 12th grades

Interacted with parents to communicate about activity details, secure necessary paperwork, and coordinate scheduling

Managed co-leaders ensuring team goals were maintained during the program

Interacted with students of multiple age groups to develop personal and intentional relationships to create a learning and growing environment

Planned and managed several events including casting a vision for the event, keeping team focused on implementation of event, and overseeing the students throughout

Vacation Bible School Volunteer June 2009 - 2011

Orchard Christian Fellowship & Calvary Christian Church, Londonderry, NH

Led six elementary age children through day of activities for a week each summer

Managed two stations, preparing activities and facilitating activities with participants

Maintained schedule to allow groups maximum activity time

Liaisoned with staff from other church to ensure continuity and quality

EXTRACURRICULARS

Chicago Evangelism Team, Wheaton College August 2012 - May 2013

Small Group Leader, Wheaton College August 2010 - May 2011

ADDITIONAL ABILITIES

Proficient in MS Word, Excel, PowerPoint, SPSS, Facebook, Twitter

Multicultural Skills from travel and service trips to Latin America

COMMUNITY INVOLVEMENT

Youth Group Volunteer, Antioch Community Church January 2013 - Present

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