Customer Service Administrative Assistant

Sheila Kouba

Customer Care Professional

Henderson, NV

*********@*******.*** - 702-***-****

WORK EXPERIENCE

Customer Care Professional

American Express OPEN - Appleton, WI - September 2013 to February 2014

Handled incoming calls from business owners, responded to inquiries, and resolved issues with existing

accounts. Provided assistance and used consultative dialogue techniques to provide the best product for the

client and their business.

Key Accomplishments:

• Managed a high-volume workload within a results-driven environment. Resolved an average of 120 inquiries/

applications in any given week and consistently met performance benchmarks in all areas.

• Became the "go-to" person for new reps and particularly challenging calls as one of the trainers of new

employees.

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and

dependability in performance evaluations.

• Completed voluntary customer service/call scenario training to learn ways to enhance customer satisfaction

and improve productivity.

Seamstress/upholsterer

Absolutely Affordable Services - Green Bay, WI - September 2010 to October 2013

Receptionist / Administrative Assistant (temp)

Locate Staffing - Green Bay, WI - August 2011 to September 2011

Office Administrator

EMS Marketing - Green Bay, WI - March 2011 to May 2011

Crew Lead/Cleaner

ServiceMaster - Appleton, WI - October 2010 to March 2011

Housekeeping

Feld Properties - Green Bay, WI - May 2010 to October 2010

Housekeeping

PMI Entertainment - Green Bay, WI - September 2008 to February 2009

Temporary Assignments

IQ Industrial Staffing - October 2007 to December 2007

Shipping and Receiving Clerk

IQ Industrial Staffing - Green Bay, WI - August 2007 to December 2007

Office Administrator / Owner

Hot Mic Entertainment - Houston, TX - October 2005 to July 2007

Administrative Assistant/Contract

Elite Companies Inc - Houston, TX - June 2006 to December 2006

Manager

Cube Sports Bar - Houston, TX - February 2004 to May 2006

Contractor / Owner

CTZ Contractors - Houston, TX - March 1996 to November 2000

Plumber's Apprentice

I&I Plumbing - Houston, TX - March 1996 to May 1998

SKILLS

Customer service, computer savy, MS Office software, Muli-line phone systems, confidentiality experience,

office operation knowledge, relaible, hard-working, and a team player.

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