Customer Service Data Entry

Diane Karambizi

**** ******** **, *** **

Houston, Texas

77042

*********@*****.**

Ph: 207-***-****

Career objectives

To achieve good performance and high quality service in a challenging work environment that involves

team work and leads to increase knowledge, experience and productivity.

Profile

Excellent interpersonal and communication skills, well-organized and detail oriented, good sense of

public relations and customer care, fluent in French.

Language

English, French, Kinyarwanda, Kirundi, Swahili.

WORK EXPERIENCE

Patient Service Representative

Portland Community Health Center - Portland, Maine - December 2010 to December 2013

Essential Duties and Responsibilities:

• Answer telephone and respond to inquiry, direct caller to appropriate personnel, or initiate a triage

slip for response by medical personnel.

• Schedule appointments and enter appointment date and time into computerized scheduler with a

high rate of accuracy.

• Provide exemplary customer service; treat patients and coworkers with courtesy and discretion.

Greet and direct patients, salespeople, and visitors.

• Register patients by verifying that patient's record is up to date and accurate. Make appropriate

changes in computer system and on patient's chart.

• Enter confidential personal health information and financial information into computerized

system with a high rate of accuracy. Comply with federal and local laws in ensuring patient

privacy.

• Collect payment from patients, apply payments and adjustments to patient accounts in the

computer system, and reconcile daily cash reports.

• Review medical records for completeness, assemble records into standard order, and file records

in designated areas according to applicable alphabetic and numeric filing systems.

• Organize and maintain a filing system for patient charts, including generating chart numbers,

filing, and pulling charts.

City of Portland -Department of Refugee Services -Portland, Maine.

Receptionist (Volunteer)

City of Portland -Department of Refugee Services Portland, Maine. - Portland, ME - March 2010 to

December 2010

Essential Duties and Responsibilities:

• Received callers and determined nature of business and directed callers to appropriate person.

• Performed variety of clerical duties and other duties pertained to Refugee Services.

• Recorded name, time of call and nature of business and person called.

• Answered inquiries from clients entering the office.

• Used photocopier and fax machine.

Barron Center-Laundry worker (Volunteer) Portland-Maine

• Sorted and counted articles to verify quantities on laundry list.

• Counted and assembled laundered items on cart and linen truck.

• Kept linen room in clean and orderly condition.

Oxford Street Shelter- Portland-Maine

Cleaner ( volunteer )

• Dusted desks and cleaned windows with water, cloth, and chamois.

• Cleaned interior of Shelter rooms, hallways, using broom, mop, and vacuum.

• Cleaned areas containing excess soap and water.

Data Entry ( Volunteer ) - Rwanda

National Institute of Statistics - 2008 to 2009

• Executed daily operations of data entry

• Inspected samples of data collected for conformance with established standards

• Used specification sheets, gauges, and color standard chart

• Maintained records of requests received and filed

EDUCATION

Bachelor degree in Economics

Kigali Independent University- Rwanda

2004 to 2008

Certificate

High school : College saint André - Rwanda

1997 to 2003

Certificate in various Computer Applications -Rwanda

• Ms Word, Ms Excel, Ms Power point and Ms Access, which was thoroughly acquired in the due

course of my studies.

• Certificate in Gender Promotion .

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