Customer Service Manager
Resume:
Kristie Lynn Yarman
Ashville, Alabama
Home Phone: 205-***-****
Cell Phone: 205-***-****
Email: ***********@*****.***
Objective:
To acquire a position in the Administrative/Criminal Justice field whereby I can utilize
my skills and contribute to the accomplishments of the company.
Education:
9/2009-4/2012: Stratford Career Institute, St. Albans, VT.
Criminal Justice (4.0 GPA)
2/1998-7/1999: Gadsden Business College, Anniston, AL.
Accounting Specialist (3.8 GPA)
Work Experience:
12/2013-3/2014: United Healthcare Incorporated
Ashville, Alabama
Housekeeper
• Maintained the building to company standards to include but not limited to trash,
restrooms, dining room, activity room, day room, shower rooms, and residents rooms
• Washed, dried, and distributed laundry to the residents and stocked linen closet
• Performed some administrative tasks for nurses and other staff
4/2012-5/2012: M & A Motors
Gadsden, Alabama
Office Assistant
• Performed all bookkeeping functions including billing, collections, and filing
• Answered phones, assisted customers, and light housekeeping
• Purchased auto parts and other various supplies
4/2010-10/2011: Advance Auto Parts
Jacksonville, Alabama
Mobile Parts Pro
Answered commercial customers phone line and assisted with automotive requests
Billed the invoice, picked the part, and delivered the part to correct destination
Assisted in the collections of commercial accounts, promoted products on a monthly
basis, inventory control, and other tasks assigned.
9/2009-3/2010: Delta Homecare Corporation
Anniston, Alabama
Home Health Aide
Provided in house care for four clients to include but not limited to personal and
homemaking care
Assisted clients with the basic medical needs
Performed administrative duties for clients such as mailing letters, assisting with
phone, and paperwork
3/2006-8/2006: Kelly Services Incorporated
Jacksonville, Alabama
Staffing Coordinator for Federal Mogul
Screened applicants to determine job eligibility in English/Spanish
Conducted the orientations and tours of facility for new hires
Performed all HR/Administrative functions to include payroll, data entry, filing,
photocopying, faxing, answering phones, and any other tasks assigned
9/2000-1/2002: EAI Corporation
Anniston, Alabama
Classroom Coordinator
Assisted in the production of classroom materials for first responders
Overseen the classroom while classes were in session
Performed numerous administrative tasks to include inventory
Supported training as a Phase II Chemical instructor at the CDTF
9/1999-9/2000: Wastren Incorporated
Anniston, Alabama
Housekeeping
General housekeeping in order to maintain the building clean for Dept. of Justice
Assisted the General Manager with administrative functions
Assisted in the development of an emergency evacuation plan for Dept. of Justice
Contributed to the planning, organizing, and preparing of meals for responders
Skills
Payroll Accounting, Peachtree Accounting, General Ledger/Journal, Notes
Payable/Receivable, Financial Statements, and Accounts Payable/Receivable
Microsoft Excel, Access, Powerpoint, Word, Works, Outlook, Frontpage, Money,
Publisher, and Binder, Windows 98, 2007, XP, and Vista, Customer Service, Typing,
Filing, Written/Verbal Skills, Knowledge of all Office Equipment, Multi-tasking,
Organizational, Collections, Billing, Purchasing, Cash Handling, Bookkeeping, Data
Entry, Bindery, Interviewing, Inventory, Mailroom, Multi-line Phones, Assembly,
Housekeeping, Grinding, Inspection, Machine Operation, Material Handling, Order
Picking, Packing, and Supervisory/Management
Foreign Language Skills: Spanish
Awards/Certifications
Dean’s List/Gadsden Business College: Spring/Winter
FEMA Certifications: IS-001 Program Manager
IS-00005.A Mitigation
IS-00007 Animals in Disaster
IS-00010 Emergency Operations
IS-00275 Hazardous Materials
IS-00393 Radiological
Weapons of Mass Destruction Certs: TERT Course
Advanced Operations
Terrorism Awareness
Radiological Transportation
Calhoun County Hazmat Volunteer 2001
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