Engineer Software

DANY KATTADY PAULOSE

**, ******* ****, ********, ****** - 10954

Cell: 914-***-**** Home: 914-***-****

************@*****.***

OBJECTIVE Highly self-motivated and goal-oriented professional committed to pursuing a

long-term career in IT. Offering a 11 year track record demonstrating strong analytical and

problem solving skills, troubleshooting, installations and ability to follow-through with excellent

maintenance and software management skills.

PROFESSIONAL EXPERIENCE

PEPSICO, Somers, NY - Contract (06/2013 - Till Date)

Deploying new desktops and laptops

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Rebuilding existing machines from Windows XP to Windows 7

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Troubleshooting of Lenovo, Dell, HP Laptops and Desktop.

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Configuring of network printer.

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MS Office 2010 and Outlook troubleshooting.

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Installing and managing of MS Office Suite 2010 and Outlook.

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Enter tracking tickets for all work performed and document all troubleshooting steps using

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HP Service Manager ticketing System and BMC Remedy .

DOCS Medical Practice Group, Yonkers (6/2012 – 06/2013)

Desktop Support / Billing Support

• Installation and troubleshooting of Windows 7, Windows XP

Troubleshooting of Network and Local Printers

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Installation and Troubleshooting of Outlook 2003 / 2010

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Backup the data using symantec’s.

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Hardware Troubleshooting and fixing all components.

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Queens Centers for Progress, Jamaica, NY (6/2010 3/2012)

Help Desk Support – Full time

Installation and troubleshooting of Windows 7, Windows XP / Windows 2008 / 2003

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Servers.

• Support Citrix users using Citrix Management Console.

• Configuration and troubleshooting of Outlook 2003/2010.

• Troubleshooting of hardware components, i.e., mother board, memory, hard drive, etc.

• Managing software installation and maintenance, data management, recordkeeping and

storage functions.

• Setup and configuration of network printers, peripherals and networking equipment.

• Setup and troubleshooting knowledge remote access software like VPN,Logmein and

VLC .

Perform necessary upgrades to operating systems including researching and installing

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patches, security updates, and service packs.

• Managing Microsoft SQL Server, TrendMicro antivirus program, Postini E-mail Filter,

and Symantec’s Backup Exec software.

• Support users in MS Office 2010/ 2003, WordPerfect, and other software products.

Bronx Lighthouse Charter School, Bronx, NY (12/2009 6/2010)

Technical / System Support - Part-Time

Experience in Server Setup on Windows 2003, 2000.

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Installing, troubleshooting and maintaining Windows XP/Vista/2000/2003 Operating

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Systems.

• Maintain and monitor of DHCP and DNS servers.

• Knowledge in Active Directory 2003, Group Policy, DFS, Firewall, VPN.

• Managing & Troubleshoot of MS Office 2003 and 2007.

• Experience in Outlook 2010/2007 configuration and troubleshooting.

• Assembling of new PCs, hardware upgrades & servicing of PCs.

• Installing and troubleshooting of IDE, SCSI, and RAID storage devices

• Backup on Symantec, validate and restore data.

• Troubleshoot computer hardware and wireless networks.

• Laptop repair including changing keyboards, memory, hard disks, CD-Drive, etc.

• Remote Connectivity Solutions, Symantec Backup Exec, MS Office, XP Products, PC

hardware and terminology.

Open Software Solutions ICS Pvt., Ltd., Kerala, India (8/2004 8/2009)

Customer Support Engineer and Implementation Executive

Windows Operating System

Worked with internal and external clients to resolve hardware, software, and systems issues.

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Strong problem solving and troubleshooting skills.

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Ability to diagnose and fix hardware and software issues for both desktops and servers in a

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LAN/WAN environment.

• Working knowledge of wired and wireless network setup and troubleshooting.

• Installation, configuration and supported end-user hardware and peripherals.

• Software installation, maintenance, and upgrading.

• Working knowledge of ghost and acronis imaging.

Linux Operating System (Red Hat, Fedora)

Installation, configuration, networking, troubleshooting of Red Hat, Fedora Linux

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Servers

and PCs.

• Working Knowledge of RPM and TAR.

• Installations of various device drivers in Linux.

• Implementation of LAN based networks in Linux.

Strong working knowledge of Postgrea SQL Database.

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Installation and configuration of printer, Modem and Hub in LAN networks.

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NIE, Kerala, India (2/2003 3/2004)

Networking & System Support Engineer

Installation, configuration and troubleshooting of Windows 2000 Server, and Windows

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XP Professional.

Assembly & Servicing of PCs.

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Maintain and upgrade Server Hardware and Software.

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Server based support on LAN network.

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Troubleshooting of memory, soundcards, hard disks, etc.

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Managed Norton Antivirus Corporate Edition Sever and Clients.

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Installations of various devices and drivers.

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EDUCATIONAL QUALIFICATIONS

• Bachelor in Computer Hardware Engineering (3 Years )

• High School Diploma

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified System Associate (MCSA)

SKILLS

Operating Systems: Windows 2003 Server, Windows 2000 Server, Windows XP, Vista, Linux.

Networking Services: DHCP, DNS, WINS

Networking Devices: Cisco (routers, switches), Hub, Modem, Nic Cards, EDT, XML

REFERENCES

Furnished upon request

Contact this candidate