Manager Sales

SZILVIA FARKAS

Dr.Babocsi utca *, Heviz, **** C: 003*-********* ********.***@*******.***

Summary

Focused Spa Manager offers impressive track record of maintaining customer satisfaction and building a solid customer base.Well-organized and dependable with excellent leadership skills. Areas of expertise business-savvy and multi-task-oriented.Performance focused and able to drive large multi national teams. Worked on various size of cruise ships between 300 -3,500 passengers. Such as Carnival, HollandAmericaLine and Silversea Cruises. Mother Language is Hungarian, Speaks advanced English and basic German.Familiar with STCW and MLC 2006 requirements.

Skills

Excellent verbal communication

Accomplishments

Experience

Leadership

Served as key contributing member to Leadership team.

Business Development:

Successfully grew business by maximizing team member's strength and using target marketing.

Marketing

Implemented marketing strategies which resulted in [15%] growth of customer base.

Nov 2008 to Aug 2013 Spa & Salon Manager Steiner Transocean Ltd - Miami, Florida Maintained accurate stock records and schedules.Stocked and restocked inventory when shipments were received.Conducted monthly, quarterly and yearly inventories of stock.Entered data into Smart, Fidelio and excel to load and manipulate data and to produce reports.Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Trained in negotiations and time management.Shared product knowledge with customers while making personal recommendations.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Manager.Conducted new employee orientation to foster positive attitude toward organizational objectives.Processed employee performance evaluation.Introduced corporate policies, procedures and work rules to new spa employees.

Client satisfaction

Perform well in high-demand, fast-paced environments

Problem resolving

Business Development

Computer Proficient

Supervision and training

Developed highly effective sales training strategies as Sales Manager of a 15-32-person team who consistently exceeded sales goals each month.

Successfully achieved goals set by employer

Financial Reporting

Applied safety procedures and policies as outlined in Department Safety Manual.

Multi-Task Management

Product development

Scheduling

Inventory control

Team building

Staff retention

Quantifiable revenue increases

Sales management

Completed weekly schedules according to payroll policies. Compiled comprehensive lists describing product and service offerings. Planned and managed budgets. Managed, mentored and developed a team of 10-23. Monitored the appearance and performance of the front desk staff. Coordinated and booked all spa service appointments for individual and group clients.Documented any observed safety hazards and reported them to management immediately.Executed all daily opening and closing procedures.Managed a 7 days operational Spa, Salon, Fitness center and Thermal Area.

Massage therapist /assistant Spa manager Jan 2008 to Oct 2008 Steiner Tranceocean LTD - Miami, Florida Identified and executed opportunities for performance improvement within all service areas.Compassionately assisted patients with debilitating conditions such as back pain, arthritis, fractures, sports injuries, head injuries, strokes and cerebral palsy.Created annual goals, objectives and budget.Ensured the accuracy of public information and materials.Sourced and implemented new performance appraisal process.Jumped in to fill gaps for on call rotation when necessary.Jumped in to fill gaps for on call rotation when necessary.

Massage Therapist Apr 2007 to Jan 2008 Steiner Transocean LTD - Miami, Florida Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.Routinely performed diagnostic and prognostic exams to evaluate muscle, nerve, joint and functional abilities.Earned repeated commendations from supervisor and patients for providing high-quality, compassionate care.Routinely used whirlpool baths, ultrasonic machines and ultraviolet and infrared lamps to improve patients' physical health and comfort.Administered massage as well as heat, water, ice, electrical, and light stimulation as part of therapeutic programs.Strictly abided by a regular schedule of therapy.Maintained organized documentation and patient files.

Massage/Beauty Therapist Aug 2005 to May 2006 The Body Tample - London Created repeat business by developing long-term relationships with regular customers.Identified and executed opportunities for performance improvement within all service areas.Performed Facial and Body Treatments.Maintained organized documentation files of customers.

Education and Training

GED, Marketing and Management 2009 Steiner Transocean Ltd. - Miami, USA Coursework in Marketing and Communications and Advertising. Business, Business Administration and Management,Finance and Accounting and Public Relations,Operation and Quality Managment. Completed customer service management training Strategic Leadership course, Seminar On Retail Advertising

Training, Beauty, Massage, Health Care 2007 Steiner Transocean Ltd - London, England Cosmetology and Nail Technician training. Elemis Facial & Body products and Treatment Training. LaTeraphy- Brand Training. Coursework in Marketing and Communications, Solution Sales

High School Diploma, Beauty and Health Care 2004 Asboth Sandor Muszaki Szakkozep Iskola - Keszthely, Hungary Cosmetology training. Graduated Summa Cum Laude Coursework in Human Anatomy and Physiology,Biology,Chemistry Coursework in English Grammar, Linguistics and Language Development

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