Engineer Customer Service

Rejy Thampy +91-948*******

No-**,N.R Layout. E-mail:**********@*****.***

12thcross,Viratnagar,

Bommanahalli, Bangalore-560068.

Objective

A young and enthusiastic IT Engineer aspiring towards challenging

assignments, capable of identifying and meeting needs through continuous

challenges.

Technical Skills

> Worked with switches and troubleshooting network issues.

> Deployed the Microsoft security updates to workstations.

> Experience in Monitoring the system performance, Disk space and event

logs.

> Microsoft Outlook and Mail configuration (2000, 2003, 2007, 2010) for

different platforms.

> Installation and configuration of different desktops, laptops.

> Installation and configuration of various servers (HP, Dell and IBM)

and configuration of

printers.

> Expertise in installation of equipments, wiring, machines and software

programs.

> Operating Platform: Windows XP, Windows 7, Windows 2003 and Windows

2008.

> Excellent customer service skills.

> Knowledge in Hardware testing Tools: Multi meter, cable tester, Card

tester.

> Application used: Software Photoshop, Adobe reader, Winrar, DVD

Convertor, Nero.

> Office Package: Microsoft Word, Excel, Access, PowerPoint, Microsoft

Outlook Express.

> Handling Windows 2003 & 2008 Servers and windows clients (XP, Vista &

Windows.

> Installation configuration of DNS, DHCP, FTP, etc...Installation and

Maintenance of Active

Directory.

Education Details

[2006 - 2007] HIGHER SECONDARY CERTIFICATE,

Education Board - HSC, Kerala.Result - First

class with 60%.

[2005] SECONDARY SCHOOL CERTIFICATE,

Education Board - SSLC, Kerala, Result -

First class with 75%.

[2008 -2011] BCA (Bachelor of Computer Application)

Sikkim Eilm University

Certifications

. Microsoft Certified Professional (MCP) ID-7703479.

. Microsoft Certified System Administrator (MCSA).

. Microsoft Certified System Engineer (MCSE).

. Microsoft Certified Technology Specialist (MCTS).

. Cisco Certified Network Associate (CCNA) CSCO11907287

Experience Summary

Total Industry Experience : 3 Years

Organization: Frontier Business Systems Pvt Ltd

> Designation : System Engineer.

> Client : MPS Ltd (Macmillan Company), Bangalore.

> Period : From 3-9-2012 to till date.

Activities

. Installation and configuration of Active Directory in 2000, 2003 and

2008 servers.

. User creations, permissions and profile management.

. Managing video conference, projectors and printers.

. VLAN management and configuration of switches like Cisco, HP, DLink

and Netgear.

. Remote System Management through Damware, VNC, RDC, VM and Citrix.

. Exchange user profile management in 2000, 2003, 2007 and 2010 client

side.

. Updating Windows patches manual and basic knowledge of WSUS.

. Antivirus installation and Deployment. ( Symantec and MacAfee).

. Basic knowledge of Citrix and VM.

. Firewall management.

. Knowledge in monitoring tools (Pandora and Nagios)

. Installation of SQL servers.

. Backup and Restore.

. Email Configurations.

Organization: PC Assist Technologies.

> Designation: Desktop Engineer.

> Duration : From 12-6-2011 to 18-8-2012.

> Role : System Maintenance, Support and Testing.

Activities

. Responsible for providing 1st level / 2nd level support to end-users

in troubleshooting and resolving PC/Server problems.

. Perform installation, configuration, migration, upgrading and

maintenance of desktop PC/Server, software and related peripherals.

. Take responsibilities of maintained user security account for window

2003 including Desktop configuration, network connectivity, network

access issues and printer connectivity.

. Load new or update software and systems on existing equipment.

. Responsible for managing LAN/WAN installation and arrangement for

Network PCs performing connectivity, system setup, daily backup,

network virus inoculation, hardware and software trouble shooting Etc.

. Done installation and configuration of windows NT/2000/XP/professional

and applications.

. Responsible for troubleshooting, installation, configuration and

repairing computer systems.

. Responsible for performing hardware and software performance

regularly.

. Done other duties as assigned.

Personal Profile

Name : Rejy Thampy.

Date of Birth : 27-Jan-1989.

Father's name : C.K. Thampy.

Marital Status : Single.

Languages known : English, Malayalam.

Hobbies : Playing cricket, listening to music.

I hereby declare that the information provided above is true to the best

of my knowledge.

Date: REJY THAMPY

Contact this candidate