Customer Service Sales
Resume:
Ali Louani
Vienna, VA ****0
*********@*****.***
OBJECTIVE:
An outgoing, multilingual Professional with a BS in Business Administration
seeking an Administrative Support position to capitalize on education and
strong organizational skills.
. Administrative skills: Microsoft Word, Excel, and Outlook, data
entry, database, power point, and office procedures
. Multilingual: Able to communicate in Arabic, English and French
. Extensive customer service experience: able to proactively resolve
issues in a friendly manner
WORK EXPERIENCE:
Visit Fairfax Fairfax, VA 03/13 - Present
Visitor Services Counselor
. Greet visitors and answer questions, and provide information on
attractions, restaurants, hotels and services.
. Answer telephone calls and email from potential visitors, provide
verbal assistance, refer them to the "Visit Fairfax" website or smart
Phone App, and/or send them a Fairfax County Visitor Guide.
. Shelve brochures in storage area when received, and log items received
on the brochures list.
. Sign-in visitors in the Guest log, and prepare reports to summarize
traffic and services provided.
. Type emails collected during the day on the monthly form, and enter
statistics collected during the day on the guest register into the
monthly Report form in the computer.
Bed Bath & Beyond Vienna, VA 10/11 - Present
Sales Associate
. Help customers to locate merchandise, make suggestions, and cross-sell
merchandise
. Process cash, credit, check, and debit card payments in accordance to
store policies, use marker to identify counterfeit bills, and perform
close-out and balancing procedures at end of shift
. Set up clearance displays, scan items, and create stickers to reflect
the reduced prices
Macy's, Tyson's Center Mclean, VA 10/08 - 09/11
Sales Associate
. Sold merchandise, promoted and opened Macy's card, and surpassed sales
goals
. Helped customers to locate merchandise, made suggestions, and cross-
sold accessories
. Totaled orders, accepted payments, and counted and balanced drawer at
end of shift
. Scanned items to determine mark down prices for clearance items, made
stickers, performed yearly inventories
Department of Tizi-Ouzou Tizi-Ouzou, Algeria 01/04 - 11/08
Administrative Attach
. Received and responded to incoming calls, and received and processed
incoming/outgoing mail
. Processed Passports and national Identity cards
. Made allowances for elected officials, and received and verified
employee hours, processed payroll, and assisted Human Resources
department
. Followed government deposition projects, created preliminary case
files, followed up on all files to ensure accuracy and efficiency at
work, and adhered to governmental rules and regulations to complete
projects as assigned
. Wrote and mailed correspondence to partnering services and agencies
EDUCATION:
Stratford University Falls Church, VA 2011
BS in Business Administration/Management
University of Tizi-Ouzou Tizi-Ouzou, Algeria 2001
BA in Business/Corporate Law
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