Sales Customer Service
Resume:
Julia M Davis
**********@*****.***
www.linkedin.com/in/julia111adminprofessional
Administrative professional with solid support experience achieved at the
highest corporate level. Exceptional skills in customer service,
independent problem solving, time management, attention to detail and task
prioritization. Trusted team member who is consistent, dependable,
responsible, creative and resourceful as a contributing member to the
success of the team. Consistently exercises discretion, diplomacy and
respects confidentiality. Experience with the following:
V Outlook / Lotus Notes
V Microsoft Office
V Adobe Acrobat Prof
V SharePoint, Snagit
V Managed Private Conf Room
V Interaction w/Hi-Level Personnel
V SAP (PO/Invoices/ACR)
V Mercury
V cVend
V Quickbooks
V Send Word Now
V Concur / CTE
V Visa Applications
V On-boarding
V International Travel Planning
V Lexis Nexis
V Staples
V Staff Management
V Project Work
V Share Drive Mgmt
V Adobe Photoshop
V WebEx
V Html Language
V Webmaster
Professional Experience
Abbott, Abbott Park, IL 2010 - 2013
Admin Assistant II, Crisis Management & Business Continuity
Provide full range administrative support to Crisis Mgmt Director and
direct report managers - local and European. Maintain Outlook calendars,
arrange global travel, manage travel logistics, manage Visa application and
passport updates, prepare expense reports, create Word and Excel documents,
edit, and proof using corporate identity model, provide instructional
support and act as resource for internal requests, manage records and data
collection, general operational trouble-shooting, copy center job
production and phone coverage of crisis/security lines. Verify vendors;
generate electronic invoice payment requests and on-boarding new team
members.
. High-visibility interaction with 20-member Executive Crisis Management
Team (ECMT) and their Admin Support during crisis events (i.e., flu
pandemic, Japan earthquake and tsunami, Chile earthquake, volcanic ash
air travel disruption). Assist Crisis Team on event response, research,
communication and lessons learned. Document meetings with note taking
and photos, identify action items
. Coordinate full-day ECMT and CAT training events at Abbott Park Crisis
Center including presentation material, visitor arrangements, ground
transportation and catering
. Collect and maintain emergency contact information for ECMT and Global
Crisis Action Teams (CAT), update online emergency notification
database; spearhead coordination and printing of Crisis Booklet
Directory
. Liaison with global leader offices to schedule planning/training
meetings (WebEx, TelePresence and on-site)
. Assist in deployment, user instruction, testing and tracking global
satellite phones
. Partnership interaction with Global Security; backup admin support to
Sr. Director of Security
. Administrator of private Crisis Conference Center; tracked usage,
managed equipment functionality
. Represent Crisis Team and coordinated display materials for Division
level informational events
Abbott, Admin Assistant II & III (through Manpower) 2008 - 2010
Provided administrative support in various departments for DVP and
Department Directors. Recognized for strong performance and hired full-time
permanent in 2010.
Diversifoods, Inc., Libertyville, IL 1996 - 2008
Personal Asst to President & CEO and Office Mgr/Admin Coordinator
Proactively supported U.S. headquarters of 80 franchised and 5 corporate
retail stores located in major malls. Performed all aspects of business
management locally as right-hand and gatekeeper for owners, operated as
corporate office manager and appointed customer service ambassador and
'front-door contact' for phone, mail and email inquiries. Designated
counterpart to office staff with sales and advertising, coordination of new
store development and construction. Considered informational "hub" at home
office and regular liaison communicator with Mall Managements. Scope of
work also included providing assistance to individual franchise owners,
their managers and retail staffs when needed.
Julia M Davis
. Documented compliance for FTC franchise law regulations, including
verbal and written communications to prospective buyers, brokers and
legal counsel; generated contracts, legal and FTC documents
. Designed file systems and managed detailed records; developed and
implemented multiple data bases and created reports to quickly and
effectively monitor sales activity, project timelines and management of
retail leases; ensured data input was accurate
. Oversight of staff at local retail location as well as 4 national
company-owned retail stores
. Monitored and tracked sales activity at company stores, invoiced and
logged royalty receipts, prepared payroll and tax filings, issued
payroll and IRS sales tax payments - managed employer EFTPS payments,
general A/P and A/R and placed wholesale stock orders through vendors
. Optimized extensive desktop skills for layout and publication of sales
and promotional materials for franchise businesses and retail POS to
support all stores; organized and sent mailings to franchise network
stores
. Designed package labels for packaged retail product, created and
distributed franchise newsletter and designed and managed company
website (Webmaster)
HoweScale Division of Chronos Richardson, Inc., Libertyville, IL (Wayne,
NJ) 1990 - 1996
Exec. Assistant & Regional Coordinator
Provided full administrative support to DVP of Operations and 10 regional
offices in U.S. sales/service network including on-site national
parts/repair center. Collected and compiled weekly P&L data; consolidated
activity for M/Q/Annual reports to corporate. Prepared division business
plans/forecasts; compiled quarterly personnel bonuses. Coordinated travel
and annual sales meetings. Served as facility admin manager and maintained
local bank accounts, secured temporary help.
. Provided specialized word processing for presentation/sales materials,
large ticket sales proposals and RFQ preparation for presentation by
district managers. Maintained organizational charts, recognized
organizational and operational needs and created forms and implemented
process procedures for Division.
. Compliance Administrator of Federal Highway D.O.T. requirements and
served as Drug Program Coordinator (managed Random Drug Testing
program to CDL drivers in 10 national district locations)
Kemper Sports Management/Lesnik Public Relations, Northbrook, IL
1987 - 1990
Administrative Assistant
Provided administrative support to various Sr. Vice Presidents, President
of Kemper Sports Hospitality, CEO of LPR, SVP of Golf Division, and staff
tournament directors. Supported teams in all aspects of hospitality sales,
planning, coordination and execution of promotional and sports events.
. Supported PGA, IPGA and LPGA consultants on-board as Tournament
Directors for specific events
. Focus on corporate hospitality and sports marketing sponsorships --
sales and successful event execution
. Heavy news media contact (prepare and distribute press releases) and
client communications
. Solely responsible for lodging arrangements of 180 PGA professional
golfers and families in hotels and private homes for week of 1989 PGA
Championship @ Kemper Lakes; organized teams and schedules for volunteer
force and arranged courtesy cars for players
. Supported execution of annual Women's Kemper Open in Hawaii, Nutra
Sweet ice skating championships and various public relations account
activities
Education and Professional Development
Vincennes University, Vincennes, IN Milwaukee Stratton Business
College, Milwaukee, WI
General Studies Secretarial Science & Business
Mgmt
2007 Intermediate PowerPoint Training
2007 Advanced SharePoint Training
Memberships and Awards
Contributing Team Member 1990 PRSA Silver Anvil Award "Express Yourself"
Campaign - Continental Airlines
Member Professional Secretaries Assn.
Member 1989 PGA Championship Tournament Office Staff
Member Abbott GES Admin Community of Practice
Silver Award June 2013 - Crisis Management
Contact this candidate