Customer Service Project Manager
Resume:
Christopher Wilson
Edon, Ohio 43518
************@*****.***, ***********@*****.***
Objective: To obtain a challenging position that allows me to utilize my current skills to
assist in advancing a business that offers a stable employment opportunity.
Experience:
Technical Support Specialist:
• 2006 to Present: Bard Manufacturing. Bryan, Ohio
Troubleshooting supplier’s instillation problems or locating problem areas and
repair procedures for previously installed equipment. Assist engineering in
designing of new equipment and troubleshoot older equipment. I also help on the
Engineering management board to help design new geothermal, air conditioning
and heating units. Microsoft Office/word/excel and many other computer programs
are used. Logistic experience, strong organization skills, excellent writing and
verbal skills, EPA Universal Certified, NATE Certified. Customer service and sales
are some of my strongest abilities, I also help to resolve issues with Bards Units
and have many requests to speak with me directly. CPR Certified.
Teaching Instructor
• 2011 to 2012: Northwest State Community College: Archbold, Ohio
Instruct students in geothermal engineering using appropriate course outcomes
developed by college-wide subject area faculty; asses student performance in these
courses. Apply teaching techniques effective in laboratory/clinical setting using
state-of- the- art geothermal system. Prepare lesson plans, syllabus and course
information sheets, create appropriate teaching aids, and arrange provision of
instructional materials and activities for student usage in classes and as homework
assignments.
Project Manager:
• 1997 to 2006: Starks Inc. Bryan, Oh.
For over 9 years I worked as a project/service/sales manager for Starks Inc. I
worked with government, state, commercial, and residential projects. Budgets were
always on time and in budget. Trained and supported service Technicians
managing a team of 15 + technicians, and helped to manage sufficient workloads
and monitoring production on each key job, conducting weekly meetings. I also
helped to develop sales, and helped with engineering projects to design and build
new and existing equipment. Years of experience with scheduling, inspections and
testing, problem resolution, quality assurance inspections, proposals, Refrigeration
and Freon, gas processing, brazing, instillation, electrical, sheet metal design,
estimating, geothermal units, boilers, heat pumps, sheet metal design, pumps,
chillers and cooling towers, general construction, medical gas, geothermal units,
temperature controls and green projects, strong organization skills, logistic
management, excellent written and verbal skills. Part of my position also included
working on billing, budgeting project reports, reading blueprints and schematics,
presentations for sales, electrical, Air-condition and customer service and client
interaction is a strong ability. EPA Universal Certified.
Co/Owner Manager:
• 1997 to 1986 Wilson Plumbing and Heating
Worked with my father to help develop sales, train technicians, hiring, worked with
vendors on pricing and delivery, aggressively developing new customers and new
markets, HVAC sales. Worked with refrigeration, heat pumps, chillers, cooling towers,
refrigeration, leasing, purchase, etc., scheduling, quality assurance, electrical,
AutoCAD, estimating, proposals, design engineering, geothermal units, boilers,
installing new and used equipment, billing, strong organization skills, excellent
written and verbal kills, computers, blueprints, project management. I have spent
many years doing customer service and managing the day to day responsibilities of
running a business.
• Education:
Ivy Tech, Ft. Wayne Indiana.
Associates Degree: Deans List
HVAC/Applied Science
Edon Northwest Schools
Diploma
Honor Roll
1989-2009: Various certification courses including but not limited to:
*NATE Certified, Brazing Certified, Medical Gas Certified
*Water Furnace GSC Certified
*Bard Heating & Cooling Equipment Service Seminars
*Bryant Heating & Cooling Equipment Service Seminars *Lennox Heating &
Cooling Equipment Service Seminars
*Geothermal Ground Loop, Pond, and Vertical Installation Certification
* EPA Universal Certificate
* More available upon request.
References:
Glen Bowen: Friend/Engineer 419-***-****
Scott Dean: Friend/Business Owner 419-***-****
Troy Moyer: Friend/Maintenance 419-***-****
Volunteer Work:
•Help the library build a new building doing all of the heating and air-conditioning
•Assistant Scout Master for local Boy Scout Troop 74
Salary: Negotiable
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