Sales Customer Service

MAURICE N. BEMBRY, SR.

**** ******* * . ********, ******** 63341

314-***-**** . ********@*****.***

DISTRICT MANAGER

Dynamic operations manager with extensive retail and restaurant leadership

experience. Outstanding customer service abilities, with proven record of

building client base and boosting sales. Agile problem solver with

preemptive strategies for managing issues. Able to zero in on critical

concerns and effectively delegate non-priority tasks to qualified staff

members. Positive leader, inspiring team success by fostering sense of

employee ownership and creating self-motivated work environment. Strategic

sales director with innovative tactics for driving profits through ongoing

market trend analysis and consumer insight using KPIs and competitor

research. Proactive change agent with commitment to continuous improvement,

maintaining fresh outlook and energetic, customer-centric approach.

Multi-Site Store Management . Restaurant / Retail Operations . Competitor

Analysis . Marketing & Promotions

Workflow Optimization . Full Profit & Loss Accountability . Cost Control .

Improved Sales . Vendor Relations

Dynamic Leadership . Interpersonal Communication . Client Retention .

Customer Service . Suggestive Selling

Problem Solving . Human Resources . Training & Mentoring . Continuous

Improvement . Team Building

PROFESSIONAL EXPERIENCE

CAPTAIN D'S SEAFOOD RESTAURANT, St. Louis, Missouri . 2011-Present

Seafood fast food chain staffing 6K+ across 527 restaurants.

General Manager

Direct 25-member staff and oversee 3 managers, with full profit & loss

accountability. Customer-centric approach to all business functions and

restaurant operations. Build effective teams skilled at courteously

offering guests memorable, positive dining experiences. Continuously

evaluate staff performance, reorienting team, providing guidance to

underperforming associates, recognizing excellence, and releasing non-

adaptive staff members. Manage finances and analyze budget. Create

strategies to drive sales by developing high-profit target objectives,

motivating staff, and surpassing company expectations.

Financial Achievements:

. Dramatically increased profits, breaking sales record twice within 1

year, through intensive staff performance training and motivation leading

to energetic, goal-driven workforce.

. Achieved 200% sales increase above company average, with 25.2% improved

sales over a single year, by creating aggressive, positive marketing

campaign leading to consistent customer growth.

Operational Enhancements:

. Drove improved sales and profitability by restructuring underperforming

site, overseeing unit improvements / modernization, re-training existing

staff, and recruiting exceptional new team members to create restaurant

that significantly exceeded performance goals.

. Surpassed company expectations in restaurant management by ensuring team

compliance with policy & procedure, safety, cleanliness, and industry

service protocols.

Awards:

. Finished first out of 527 stores in quarterly sales improvements.

. Recognized as store with highest drive-thru percentage companywide.

. Attained highest sales & traffic increase within single year.

. Rated #1 in annual sales increase-over-previous-year and #2 in annual

sales increase-over-budget.

. Ranked in top 10 for company profitability.

STEAK AND SHAKE, Ballwin, Missouri . 2010-2011

Fast food service company with full-service restaurant concept.

General Manager

Led successful operations of $2M+ restaurant, with full profit & loss

accountability. Supervised 5 managers and 55 crew memebers. Hired and

trained staff, building goal-motivated, customer-centric teams that

provided exceptional, courteous dining experiences. Ensured compliance with

policies & procedures. Oversaw restaurant cleanliness, atmosphere, and

appeal. Generated new business, boosted regular attendance, and repeat

business through great products, exceptional service, and clean, appealing

environments. Fulfilled or exceeded expectations in sales, ESP scores,

mystery shopper scores, and QSC performance.

MAURICE N. BEMBRY, SR. . Page 2 . ********@*****.***

STEAK AND SHAKE, continued:

. Improved food cost, averaging a variance of -.17% monthly, by overseeing

budget, as well as through ongoing vendor communications / negotiations.

. Attained QSC score of 93%, a nearly 10% improvement over a single year,

by ensuring quality products and providing outstanding dining

experiences.

. Achieved 95.5% mystery shopper rating through exceptional customer

service and overall performance.

FARMERS INSURANCE GROUP, O'Fallon, Missouri . 2006-2010

Leading indemnity provider in auto, property, and life insurance.

Insurance Agency Owner

Managed sales, marketing, finances, human resources, and overall customer

support. Hired, trained, and supervised activities of 3 licensed insurance

agents and office staff. Created agency plans and established goals,

consistently surpassing both agency and corporate expectations. Provided

superior customer service, responding to existing client needs, resolving

issues and making adjustments to promote retention of current consumer

base. Expanded business through networking, advertising, and proactive

efforts to bring in new clientele.

. Sold over 350 policies and established 140+ clients as independent

franchise through extensive networking and marketing.

. Awards: Blue Vase Winner for increasing life insurance sales over 13%

within 1 year; recognized as Toppers Club Agent for performing in top 1%

of all agents companywide.

LONG JOHN SILVERS / A & W, Bridgeton, Missouri . 2004-2006

National fast food restaurant chain.

Multi-Brand Manager

Oversaw daily business functions of $1M+ site. Developed budget, managed

finances, and analyzed expenditures. Assessed competitor tactics and

evaluated market trends, taking proactive approach to promotional efforts,

pricing, and advertising. Conducted staff recruitment, hiring, training,

and performance assessments to ensure consistent, quality customer service

and adherence to company policies & procedures.

. Reached 98% customer satisfaction rating through superior site

management, training, restaurant upkeep, and quality assurance.

. Drastically reduced loss by identifying under-ringing cashiers through

enforcement of mid-shift cash audits and implementing on-the-spot

corrective measures.

. Award: Recognized with Pirate Treasure Award for 2nd highest sales-over-

budget at 27%+, and highest profit-over-budget in region, at 7.4%.

ADDITIONAL PROFESSIONAL EXPERIENCE

SAINT LOUIS CHARTER ACADEMIES, INC., Saint Louis, Missouri . Executive

Director

Increased revenue 33%, establishing profitability in previously

underperforming business environment. Cut expenses 15% through detailed

financial analysis and budget control. Improved enrollment 40% through

multi-faceted marketing and promotion plans and outstanding client

relations.

RENT-A-CENTER, Kansas City, Missouri . District Manager

Headed operations of 8 stores in 36-store region, including performance-to-

plan sales and overall profitability. Ensured business alignment through

managerial development programs. Oversaw local unit management training,

and coaching to promote improved sales / rental tactics and lead teams to

surpass performance expectations.

TACO BELL, Saint Louis, Missouri . District Manager

Launched 15 stores in new market areas within 36 months. Increased district

sales 27% by creating strategic plans for improved marketing and business

efficiencies. Boosted profits 39% annually through improved customer

satisfaction, restaurant upkeep, and superior operational functions.

EDUCATION

Bachelor of Science in Business Administration, University of Illinois,

Chicago, Illinois

ADDITIONAL PROFESSIONAL DEVELOPMENT

McDonald's Hamburger University . Farmers Insurance University . Time

Systems, Inc.

TECHNICAL SKILLS

Microsoft Word . Microsoft Excel . Microsoft PowerPoint . Vista OS

MAURICE N. BEMBRY, SR.

3822 Highway D . Defiance, Missouri 63341

314-***-**** . ********@*****.***

Dear Recruiting Professional:

Having proven success in managing both retail and restaurant operations, I

now seek the opportunity to bring my extensive business development

abilities to your company. My energetic approach to staff training has

consistently led to self-motivated teams with exceptional customer-

hospitality skills. I have increased clientele satisfaction, garnered

repeat customers, and maximized profitability across various industries,

and I am poised to launch far-reaching success for your organization.

With roles of progressive management ranging from general manager / multi-

brand manager to market manager to executive director to owner operator, I

have created definitive profitability within every retail / restaurant

outlet in my professional background. Having managed up to 300 employees

and sales volumes exceeding 10 million dollars, I pride myself in being a

hands-on, proactive leader, mentoring staff to build customer-centric teams

that drive sales. A sample of a few of my key contributions include:

. Dramatically increasing profits, breaking sales record twice within 1

year, through intensive staff performance training and motivation leading

to energetic, goal-driven workforce.

. Reaching 98% customer satisfaction rating through superior site

management, training, restaurant upkeep, and quality assurance.

. Achieved 95.5% mystery shopper rating through exceptional customer

service and overall performance.

. Drastically reducing loss by identifying under-ringing cashiers through

enforcement of mid-shift cash audits and implementing on-the-spot

corrective measures.

. Developing several General Managers, Assistant Managers, and Shift

Leaders.

For a more detailed account of my professional background, please refer to

the enclosed resume. I have included my contact information and I would

welcome the opportunity to discuss my qualifications. Thank you in advance

for your consideration, and I look forward to your call.

Sincerely,

Maurice N. Bembry, Sr.

Contact this candidate