Manager Customer Service

Lydia Diaz

E-mail: ***********@*****.***

Cellular: 917-***-****

EDUCATION

**** – 2012: Enrolled at Westchester Community College

Course: Business Administration (Degree in Progress)

**** ***5 Previously attended Long Island University and completed over 96 college credits in Accounting and Management

OTHER TRAINING ATTENDED: SOFTWARE MICROSOFT OFFICE

Word, Excel, PowerPoint, Outlook, Access, WordPerfect, Brio, QuickBooks 9,10,& 12 and Quick books Enterprise . People Soft, Room Master 2000, Westlaw, Opera, JD Edwards and Nite Vision and Great Plains Software, Choice Advantage Software

PROFESSIONAL EXPERIENCE

2012 – PRESENT: Confidential

Position: Full – Time Bookkeeper – Brooklyn, NY

Heavy Client Billing

Collection Calls

Answer Incoming Calls

Scanning All Drawings and Filing in relevant files

2011 – 2012: Working with: Comfort Inn Hotel

Position: Part Time Night Manager / Auditor – Fairfield, NJ

Duties and responsibilities:

Checked in Guests Occasionally and Processed refunds to credit cards, Printed and set up.

Ran various reports (No shows, reservations, master guest list reports) transmitted the various departments reconciliation’s to Department Manager’s.

Check in guests/ check out guests: Make call-around to various hotels for rates and occupancy and other front office duties.

January 2012- June 2012: Worked with: Huron Realty, Inc.

Position: Part Time Accountant – Brooklyn, NY

Duties and responsibilities:

Weekly Payroll; AR Collections, billing and Payables.

Controlled and tracked all company’s expenditures.

Managed and organized the filling system of confidential company documents.

Heavy communication with external creative service providers and reconciliation of bank statements.

2011 – 2012: Worked with: Comfort Inn Hotel

Position: Part Time Front Desk Agent - Queens, NY

Duties and responsibilities:

Checked in Guests Occasionally and Processed refunds to credit cards, Printed and set up.

Ran various reports (No shows, reservations, master guest list reports) transmitted the various departments reconciliation’s to Department Manager’s.

Check in guests/ check out guests:

2011 – 2011 Worked with Marriott Hotel

Position: Full-Time - Accounting Assistant – New York, NY

Duties and Responsibilities:

Heavy Accounts Payables

Answer Vendor Inquiries

2009 – 2009: Worked with: Carls Central AirConditioning Company

Position: Full Time - Office Manager / Book Keeper – Ft. Lauderdale, FL

Duties and responsibilities:

Answered incoming phone calls, dispatched calls to HVAC Technicians.

Prepared weekly payroll and handled human resource benefits.

AR collections, billing and payables.

Controlled and tracked all company’s expenditures, managed and organized the filing of Carl Air office documents.

Heavy communication with external creative service providers and reconciliation of monthly statements.

2009 – 2009: Worked with: South River Hotel

Position: Part Time Night Auditor – Miami, FL

Duties and responsibilities:

Night audit reports for the next day and performed various tasks to ensure all departments balance.

Ran various reports (No shows, reservations, master guest list reports) and transmitted the various departments reconciliation’s to department managers.

Check in / Check out guests.

2007 – 2008: Worked with: WFS, Inc.

Position: Full Time - Accounts Receivables Analyst – Miami, FL

Duties and Responsibilities:

Contacted a large number f client on a daily basis to resolve outstanding invoices past due.

Monitored collection of accounts that were 60 – 90 days past due.

Researched payments, debit/ credit memos, invoices and pricing errors.

2003 – 2004: Worked with: Deloitte & Touché

Position: Full Time - Paraprofessional – Manhattan, NY

Duties and Responsibilities:

Worked with departments to resolve discrepancies and disputes.

Worked with the program oracle to run reports and taking the initiative to assist professionals in the provision of services to the group’s clients.

Processed internal billing for client acceptance and paying invoices.

Assisted partners and managers in completing LS – 1 form, performing conflict checks and preparing engagement letters, invoices and engagement proposals.

Management of large volumes of documents.

Conducted research on accounting, auditing, legal and business issues.

Preparation of reports, spread sheets, slide presentations and proof reading documents.

Delivered services that meet D & T engagement leader’s specifications.

2002 – 2003: Worked with: CT Corporation

Position: Full Time - Accounts Receivables – Manhattan, NY

Duties and Responsibilities:

Contacted a minimum of over 70 clients on a daily basis, usually within the Finance Department in regards to unpaid invoices over 60 / 90 days past due.

Updated our activities, special instructions and follow up processes in JDE one World after each contact with the customer.

Responded to customer request for invoice copies of statements.

Monitored collection of accounts.

2001 – 2002: Worked with: Royal Caribbean Cruises

Position: Full Time - Cruises Administrator – Miami, FL

Duties and Responsibilities:

Researched payments, debit / credit memos, invoices and pricing errors.

Reconciled all ships voyages weekly.

Heavy problem solving with travel agents, passengers and accounting dept.

Collected and processed payments, sending and processing memos and reports for ships before sailing high volume of customer service.

1998 – 2000: Worked with: PricewaterhouseCoopers

Position: Full Time - Paraprofessional – Miami, FL

Duties and Responsibilities:

Prepared and Processed extensions for tax returns (1099 & 1040).

Assisted with the research information for preparation of one of the largest clients in the Southeast Region Quarterly Balance Sheet and Cash flow reports.

Prepared and processed correspondence to numerous clients, maintaining customer information in the tracker database.

Kept track of one of the largest client monthly bank statements.

Heavy volume of client billing for the Southeast Region (US) 400K monthly.

Compiled JP Morgan statements on an excel spreadsheet on a quarterly basis for the clients.

Prepared managers and partners expense reports and time sheets.

Coordinated extensive travel and meetings.

Provided support to the International Tax Department staff which included answering telephone calls, faxing, copying to name just a few.

PROFESSIONAL SUMMARY

Solutions driven accounts receivables specialist / bookkeeper with experience working for large financial organizations like NYC.

Extensive knowledge and proficiency in Accounting and human Resource software.

Managed portfolios of over $1.7 million.

Ability to communicate with internal / external clients and senior managements.

Handled all aspect of AR and AP.

Solid track record of achievement and leadership through dedication, goal setting, meeting and exceeding deadlines.

Additional experience in the hospitality industry.

STRENGTHS

Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.

Profound ability to build positive team spirit.

Profound ability to delegate work assignments; provide recognition for results.

Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness.

PERSONAL COMPETENCIES

I am an analytic, resilient, self-motivated, disciplined, innovative, open minded team player in possession of good communication and interpersonal skills and an ability to work with accuracy under time constraints and pressure, able to work in multi-disciplinary and multi-cultural environments with minimum supervision and with a strong desire to achieve.

Contact this candidate