Customer Service Data Entry

Beverly J. Collins

**** ****** **** *** ***, Houston, TX 77039 832-***-****

**********@***.***

OBJECTIVE

I want to be connected to a highly motivated corporation that allows me to

share my input to increase the possibility of goals, vision, and mission

being outstanding.

EDUCATION

High school diploma may 31, 1972 evan e. worthing

senior high school

MAJOR: ENGLISH LITERATURE

Minor: Civics and Economics

Related coursework: Physical Science

TECHNICAL/VOCATIONAL DIPLOMA JUNE 14, 2012 REMINGTON COLLEGE

Major: Medical Billing and Coding/Medical Office Manag ement

Minor: Anatomy of Physiology and Mechanical Structures/Medisoft Medical

Software Training

Related coursework: Medical Terminology

SKILLS & ABILITIES

ADMINISTRATIVE & cLERICAL

I HAVE 30+ YEARS EXPERIENCE IN DATA ENTRY, 15 YEARS OF EXPERIENCE AS A

MAILROOM CLERK, 13 YEARS EXPERIENCE AS A GENERAL CLERK, 12+ YEARS

EXPERIENCE IN CUSTOMER SERVICE, 13 YEARS EXPERIENCE AS A DISPATCHER, AND

ASSISTED WITH PAYROLL DUTIES OVER 10 YEARS. I ALSO HAVE EXPERIENCE AS A

DATA ENTRY OPERATOR INPUTTING FOR ACCOUNTS PAYABLE, ACCOUNTS RECEIVABLE,

GENERAL LEDGERS, AND JOURNAL ENTRIES. I'VE USED VARIOUS SOFTWARE SUCH AS:

MS WORD, OUTLOOK, EXCEL, ACCESS, AND POWER POINT, WITH THE LATTER BEING AS

A BEGINNER OF SORTS. I'VE ALSO HAD OCCASIONAL USE OF PEOPLESOFT WHILE

INPUTTING PAYROLL AT H.I.S.D.

MEDICAL BACKGROUND

In 1992, I was employed at National Health Labs as a Results Entry

Operator, entering data taken from clients that came in to take tests and

those results were sent to the Center for Disease Control. I worked there

for a year and was laid off due to staff reduction. I started to work for

temporary services afterwards, and later was hired by a temporary service

and sent to work at St. Luke's Hospital, as a Data Entry Operator in the

Pharmacy Department. I worked there for over 9 months entering data from

patient's bills that they owed after being discharged.

COMMUNICATION BACKGROUND

I have been privileged to work for many employers that allowed me to

experience communication with clients, first as a General Clerk while at

H.I.S.D., I assisted bus drivers, students, teachers, and parents with bus

route schedule issues. Then as a Customer Service Rep when I first started

at H&R Block Tax Services, then later when I became a Tax Preparer, helping

clients with scheduling appointments, as well as, preparing their tax

returns.

EXPERIENCE

RECEPTIONIST CYPRESS CREEK PERSONNEL SERVICES

09/2013-PRESENT

My first assignment was as a Receptionist from 09/04/13 to 09/06/13 and the

next assignment was as a Survey Coordinator from 09/16/13 to 09/18/13.

Both assignments ended.

TAX SPECIALIST I H&R BLOCK TAX SERVICES 12/2005

-04/2013

Started as a Customer Service Rep, working in the call center, assisting

clients with scheduling appointments and connecting them with their

correct offices. Now, as a Tax Preparer, I prepare the clients tax returns

and provide them with all the pertinent information benefiting tax payers

general clerk ii h.i.s.d. 09/1999 - 06/2011

HERE IS WHERE I LEARNED HOW TO MULTITASK IN A FAST-PACED WORK ENVIRONMENT.

AFTER ABOUT A MONTH I WAS ABLE TO ASSIST THE BUS DRIVERS, TALK WITH A

TEACHER OR STUDENT ON THE PHONE AND ANOTHER DUTY AT THE SAME TIME WITHOUT

MISSING A BEAT. I WAS ALSO INTRODUCED TO DISPATCHING WHICH WAS A CONSTANT

PART OF OUR DAILY DETAILS.

LOCKBOX DATA ENTRY OPERATOR JPMORGAN CHASE BANK 01/2007 - 04/2008

Worked in the Lockbox Department on weekends only, keying and verifying

data from checks sent in by customers with lockbox accounts. Also,

proofread coded checks to make sure there were no errors on them before

they were scanned. Stamped and scanned some checks that were being prepared

to be sent back to customers.

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