Customer Service Administrative Assistant
Resume:
Susan G. Alleyne
Hartford, CT 06105
************@*******.***
Professional candidate with more than 35 years of business experience in clerical and customer service
capacities. Experienced receptionist with superb interpersonal and communication skills, dependable, outgoing
and able to tactfully handle sensitive situations.
Work Experience:
8/2012 Aerotek/ 3M Corporate
Receptionist
Responsible for handling incoming calls from switchboard (9 incoming lines).
Greeting all visitors, handling incoming and outgoing mail and related front desk duties.
3/2012-6/2012 Aerotek/ 3M Water Purification
Database Coordinator
Assisted with the launch of a new initiative, created by 3M, which allowed 711 stores in
North Florida, to change their present water purifications units, to 3M units. Responsible for
uploading photos, as well as maintained a database of all stores participating in this initiative.
Input information into a database that supported an initiative for all Subway stores
12/20 Town of West Hartford
Receptionist/ Tax Office
Assisted West Hartford residents with tax hearing preparation. Scanned documen ts
8/2011 Bank of America/National Default Services (NDS)
Maintained a pipeline of 175 accounts of borrowers facing foreclosure. Responsible for two
Short sale initiatives, one through Bank of America one government initiative (HAFA), The
Home Affordable program
10/2011 CREC ( Medical Professional and Teacher Preparation)
Receptionist
2010 CREC ( Charter School for Young Children)
Receptionist; Responsible for attendance and per diem lunch tracking through the
Power School System.
3/2010-6/10 HMB Inc. ( Harrington, Moran and Barksdale, Inc.) HUD contractors
Mortgage Compliance Specialist
• Review all recently conveyed HUD unoccupied properties in the Illinois and Virginia
region
• Responsible for 150 properties
• Reviewed appraisals to determine if there was any type of property damage prior to the
conveyance
• Maintained correspondence with the banks and or mortgage holders to insure that
damages were addressed and billed correctly
• Maintained a daily spreadsheet of all properties as well as assigned vendors in Excel
• Responsible for establishing communications with vendors, such as locksmiths, debris
removal, mowers, snow removal, plumbers, etc.
• Maintained database of all utility and water/sewer companies in assigned regions to
establish or discontinue services of unoccupied properties, not having sump pumps in
Excel
• Established communications with local law enforcement agencies in order to address
vandalism issues
• Sent non-compliance statements to banks and mortgage holders based on the
HUD standards of non-compliance
• Verified and maintained database for all contractors and vendors in Excel
• Processed water/sewer bills as well as utility bills
• Interacted with onsite property managers to assure that assigned tasks were expedited
with our contractors and sub-contractors
• Covered the front desk for the receptionist as needed, and assume the roll of
receptionist/front office clerk as needed
• Review credentials of potential contractors and sub contractors
2007-Present Resource Group Staffing
The Hartford / Payroll Alliance Client Services
• Assign employment classes to new hires of approximately 2600 policy holders
• Cover front desk reception duties
• Input return certified mail cards for workmen comp policies
• Take in checks, date stamp and log of checks for accounting dept.
• Once checks are approved input into Excel spreadsheet for report generation
• Order supplies, prepare compliance folders and booklets for Worker’s Comp business
owners
• Create, sort and update records
St. Francis Hospital
• Entered medical records, scheduled appointments and follow-ups
Hartford Foundation for Public Giving
Front Desk Receptionist (Temporary – medical leave coverage)
• Handled all incoming and outgoing calls
• Responsible for meeting and greeting all
vendors, clients and visitors
• Confirmed conferences and meetings were
scheduled
• Setup meeting and conference rooms with
needed materials, audio visual equipment and hand-outs
• Logged incoming donor and outgoing
grantee checks
2000.2007 Connecticut Innovations/State of Connecticut, Rocky Hill, CT
Administrative Assistant
• Provided support for the following other agencies: Connecticut Clean Energy, Connecticut
Development Authority and Next Generation Ventures
• Acted as the manual support for the telephone system
• Developed customer service and procedures for center reception
• Accounts payable processing
• Controlled the inflow and outflow of important mail
Hartford Steam Boiler/Integrated Process Technologies, Hartford, CT
Customer Services Call Center Supervisor
• Client Specific Programs – Retail Division
• Provided round-the-clock nationwide services to clients
• Supervised customer service representatives
• Compile a central listing of approved service providers
1999.2000 Randstad/Connecticut Housing Finance Authority, Rocky Hill, CT
Legal Aide (temporary)
• Scanned legal documents and prepared archiving
1995.1998 Northstar Financial Services, East Hartford, CT
Senior Mortgage Processor/Advertising Coordinator
• Controlled interoffice activities
• Maintained customer billing records, files on expansion and venture capital prospects
and all broker packages as well as organized files, necessary for all Department of
Banking audits
• Processed all new customer files
• Compiled and sent finance packages for potential investor approval
• Received and reviewed commercial and residential financial packages
• Resolved credit issues for loan applicants
1982.1988 State of Connecticut, Superior Court of Juvenile Matters, Hartford, CT
Juvenile Detention Officer
• Supervised juvenile detainees in custody
• Provided pre-placement transport for all high risk teens or wards of the State
• Controlled the nightly log of all behavioral incidents
• Processed all new detainees, court evaluations and preliminary referrals
Education:
1978-1979 South Catholic High School
1973-1978 Mount Saint Joseph Academy
1979-1981 Fisk University
Major: Pre-law
Minor: Psychology
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