Customer Service Sales
Resume:
***** ***** ***** * * Paso, TX ***** 915-***-****
****************@*****.***
Objective
Seeking a position that will benefit from my customer service experience, positive interaction skills where my ample
experience can improve the customer’s loyalty, retention, and ultimately satisfaction while also obtaining a position in a
challenging and team based environment where my skills will be utilized and offers promotion based upon merit.
Technical Skills/Proficiencies
•Highly skilled in customer relations and developed determination in attaining an advanced position
•Extensive supervisor experience in fields such as: Customer service, sales, and business
•Advanced in adaptive learning, training, and instructional methods and procedures for diverse work environments
•Proven skill to manage and develop team work
•Advanced training in communication skills and well developed interpersonal skills
•Accelerated computer skills-applications to MS office and the internet
•Advanced in Data entry with proven 65 WPM typing
•Bi-Lingual: English/Spanish
•Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or conclusions
upon certain adversities
•Communicate effectively in writing, speaking, and listening while comprehending the implications of new
information for both current and future problem-solving and decision-making
Experience
Dish Network 05/10/2010-08/13/2012 El Paso, TX
•CSR
•Providing customer service while maintaining and developed interpersonal skills.
•Adhering to customer request and that of the company while assuring that all necessary jobs are maintained
•Answer inbound sales inquiries.
•Assess the consumers’ needs and offer appropriate products, programming, and promotions based off those needs.
•Effectively and thoroughly educate the customer regarding their equipment, programming package, and price.
•Provide a quality customer experience regardless of the inquiry or outcome
•Achieve and exceed established weekly, monthly, quarterly and annual sales goals.
•Process completed sales and ensure 100% accuracy of the work order.
Telerx 09/27/2012-02/3/2014 El Paso, TX
•CSR II
•Supervised separate groups of customer service individuals
•Maintained and ensured that quality customer service and sales quota factors were met daily
•Ensured each individual met quality control and customer service guidelines
•Supervised daily activities of call center criteria
•Assigned all work related responsibilities to individual under my supervision
•Resolved routine questions and issues occurring and referred unrelated issues to proper departments and assisted in
ensuring all issues were resolved professionally
•Prepared quality assurance spread sheets, and counseling protocols
•Prepared schedules monthly and ensured all shifts were covered daily
•Coordinated training skills were up to par and ensured extensive training skills were delivered to maintain all
necessary job functions
•Handed escalated calls and provided premier customer service on inquiries, processing orders, explaining client
products, and handling complaints in a prompt, courteous, clear and concise manner.
•Conferred with internal and/or external customers in order to provide information about products and/or services such
as processing customer requests, orders, canceling accounts or obtaining details of complaints over the phone, by email,
l ive chat, social media or other method of communication.
•Resolved customer questions and concerns effectively and efficiently by actively listening, communicating clearly and
concisely, and assuring customer understanding.
•Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide
variety of customer requests, inquiries, and complaints.
•Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions
taken, to including, adverse events.
•Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.
•Provided prompt and accurate service to promote customer retention and satisfaction.
Education
Montwood High School El Paso, TX High school diploma
University of Phoenix El Paso, TX Associate Degree/Business
Life Ambulance El Paso, TX EMT-Intermediate
ProAction Institute El Paso, TX CPR/EMT-Basic
Awards/Accomplishments
Honors AP-English/AP-Chemistry/AP-History 05/2010
Business Professionals of America 05/2010
Co-Op 05/2010
References:
•Sarah Saldivar 1901 Ratner Dr.
El Paso, TX
•Janie Gonzalez
1508 Tierra Este
El Paso, TX
•Claudia N. Dominguez 650 Brothers
El Paso, TX
•Melissa Avila
12890 Nolan Richardson Dr.
E l Paso, TX
Contact this candidate