Customer Service High School

Debra Elaine Gurrola

***** ***** **********, *** *****, CA 92129

Cell: 619-***-**** e-mail: *************@*****.***

Professional Summary:

I have more than 20 years of experience in Data entry and have 8 years of

banking experience; Self-starter; fast-learner; good with people;

dedicated; able to multi-task with accuracy; stick to deadlines.

Skills:

Bilingual - English/Spanish, Medisoft, Medcin, Power Point, Explorer,

Excel, Word, Switchboard, CPR, HCPCS, CPT, ICD-9, HIPAA, Medical Law,

Hospital Billing, Access, Medical Terminology, 50+ WPM.

Education:

Medical Billing and Insurance Coding, UEI, San Diego, CA (Coursework

Completed)

High School Diploma, Vallivue Senior High School, Caldwell, ID (Graduated)

Detailed Experience:

August 2013-Present: Seeking Employment

APR Consulting, Inc. (Contractor) - Diamond Bar, CA

Account Administration Representative November 2012-July 2013

. Return Mail - check mail for current address and resend to customer

and make comments in account,

. Assign Medical Record Numbers for patients in ER, doctor's offices

. CHP BU change type reports

. Term accounts for nonpayment and Member Terminations

. Knowledge of ORCC, WMS, FS

June 2012 to November 2012: Seeking Employment

Employer: LifeCare Solutions, San Diego, CA May 2012 to June 2012

(Externship)

. Dispatched hours and QA driver's hours.

. Entered time of delivery and cleaned up error log.

. Assisted other departments with various research projects.

April 2011 to May 2012: Seeking Employment

Employer: Bank of America Home Loans, San Diego, CA Support Service

Specialist II January 2009-April 2011

. Operated the switchboard.

. Processed loan payments and delegated loans to teams.

. Prepared and distributed loan files to the proper officer.

. Coordinated with title, escrow and appraisals.

. Met and exceeded deadlines.

. Trained other team members for their areas.

. Ordered office and kitchen supplies.

Employer: Countrywide Bank / Bank of America Home Loans, San Diego, CA

Registration / Funder (Company bought-out) February 2003 to December 2008

. Temp to Perm position.

. Supervised the switchboard.

. Documented new loans and created loan documents.

. Cancelled loans and verified employment.

. Ordered office and kitchen supplies.

Employer: Title Temps, San Diego, CA, Customer Service Representative

July 2002 to January 2003

. Receptionist at various Title Agencies and Mortgage businesses.

. Made appointments to sign Mortgage documents.

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