Customer Service Administrative Assistant

Ronna Riley

Truck Driver

Wilmington, DE

*****.*****@*****.*** - 302-***-****

WORK EXPERIENCE

Truck Customer Service Representative

Uhual Moving & Storage - Wilmington, DE - April 2013 to December 2013

Responsibilities

Kept the truck yard clean and in order by safely driving the vehicles around the lot. Regularly did pre-checks

and post-checks on rental trucks for safe customer transportation. Did monthly Level 1 and Level 2 vehicle

inspections. Drove trucks to different rental sites for company transfers. Cleaned all returned trucks and

vehicles for customer satisfaction. Noted all truck defects for repairs. Ultimately treated the customers in a

respectful manner for good customer service.

Accomplishments

I learned the inside workings of truck rental.

Skills Used

I learned how to operate a fork lift.

Marketing Administrator

DiFilippo & Company CPA's - Wilmington, DE - 2011 to 2012

Started the marketing department for a small accounting firm. Designed pamphlets and flyers for distribution to

the public. Performed weekly canvassing to businesses then made e follow-up calls and visits. Conducted daily

telephone marketing calls. Also assisted in the office with appointment setting, filing, labeling, and answering

the phone.

Administrative Assistant

Violin Shop - Wilmington, DE - 2008 to 2009

Professionally and courteously received all telephone calls and greeted visitors in the shop. Sold violins

and accessories to customers. Coordinated and maintained CEO's schedule. Created and edited various

documents in Microsoft Word. Performed other clerical duties as needed such as filing, keeping inventory,

sorting and distributing mail.

Driver

Red Clay School District - New Castle, DE - May 2005 to 2007

Safely drove students to and from school throughout the New Castle County. Interacted with the children to

maintain an orderly bus route each day. Daily did pre-checks and post-checks to maintain a safe school bus

for transportation. Also regularly cleaned the school bus for company standards.

Reconciliation Clerk

AT Systems - Wilmington, DE - 2003 to 2004

Performed calculating, posting and verifying duties to obtain financial data for use in maintaining accounting

records. Compiled and sorted documents, such as invoices and checks, substantiating business transactions.

Verified details of business transactions, such as funds received and disbursed, and totalled accounts, using

a calculator and computer.

EDUCATION

Truck Drivers License in CDL-A

Smith and Solomon Commercial Driving School - New Castle, DE

1997 to 1998

SKILLS

Excellent Customer Service and telephone skills . Licensced CDL-A Driver with endorsements.

ADDITIONAL INFORMATION

Professional Skills

• Superior Customer Service Skills • Internet Conversant

• Extensive Sales Knowledge • Proficient in MS Word and Excel

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