Customer Service Sales

Danielle Hoffer

**** ***** ** **** ***** TX

********@*****.*** 419-***-****

Birthdate: 04/18/1987

Professional Experience

Apple One / Anchor Fabrication May 2013-

September 2013

Shipping Coordinator (Full Time 40+ hours / week --$35,000 annually)

< Monitor production to schedule shipments of completed orders

< Count inventory at least twice a day to determine shipping needs

< Creates packing slips, MTRs, BOLs, Certification letters, and shipping

labels for a variety of customers and products

< Communicate via phone and email with in-house Customer Service

Representative and Sales Team

< Communicates via phone and email with customers, freight forwarders

and carriers

< Developed and maintain an active spreadsheet of driver logs (miles

driven, hours driven, hours on duty, gas receipts)

< Responsible for turning in all proof of shipments to vendors, clients,

customers and sister companies on a daily basis

< Interact and manage forklift drivers

Technical Transportation via Cornerstone Staffing Feb. 2012-March 2013

Account Coordinator (Full time 40+ hours / week --$32,000 annually +

Profit Sharing)

Served as a logistic account coordinator of Toshiba medical equipment

Wrote Bill of Ladings (BOLs) and detailed instructions for our carrier

agents for each equipment move request received from Toshiba

Worked within limited time frames, scheduled, routed, tracked and

guaranteed the delivery of upwards of 20 freight movements on any

given day

Functioned as a liaison between Toshiba and carrier agents to ensure

customer satisfaction and accountability

Responsible for billing and invoicing

Interpreted utilization reports to maximize margins; daily

brainstorming of potential problems and providing alternative

solutions

Answered and made phone calls; emailed; faxed and scanned documents

Created, organized and updated a daily/weekly/monthly schedule

Wrote a process to explain how to use specific computer software and

trained employees

GAP Inc. Oct. 2007-Jan. 2010

Customer Service and Sales Associate (Part time 15-30 hours / week)

Greeted and assisted customers

Addressed any customer complaints, concerns, or questions

Murray State University Dec. 2005-July 2006

Receptionist (Part time 15-20 hours / week)

Answered phones and took messages

Delivered mail and university memos

Reported payroll

Gave campus tours to international visitors and helped international

students adjust to the university environment

Education

Ohio University, M.A. in Political Science/International Relations,

Nov. 2011

Ohio University, B.A. in Political Science, June 2010

Software Skills

Proficient in Microsoft Office: Word, PowerPoint, Outlook and Excel,

OpenOffice.org, SPSS, People Soft, and ArcMap

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