Customer Service Quality Assurance

*** ******* **.

Rocky Mount, N.C. *****

Home: 252-***-****

*****************@*****.***

Summary

My name is Geneva Anderson; I am a highly motivated, effective communicator and

problem solver who successfully completed one combat tour. Works well with team

members and groups from diverse backgrounds.

Highlights

*Effective team leader

*Strong verbal communication

*Trained in defensive tactics

*Supply and logistics planning

*Confidential Security Clearance

*Data management

*Strong verbal communication

*Trained in defensive tactics

*Supply and logistics planning

*

• Attention to Detail

• Initiative

• Ability to Prioritize

• Organizational skills

• Dependability

• Energetic and Engaging Personality

• High level of Professionalism

• Ability to Multi-task

• MS Office (Word/Powerpoint/Excel)

• Excellent Verbal and Written communication skills

Accomplishments

Awarded the Army Achievement Medal in 2011.

Personally responsible for over $300,000 of command equipment with no deficiencies,

losses or damages.

Maintained 100% accountability of a large section of equipment worth over $300,000

during overseas deployments.

Experience

QVC

Nov 2013 - Current

Processing Return

I processed items returned to the company by the customers by entering data into

computer.

October 2007-CURRENT

849thQM Co.

Rocky Mount, NC

Automated Logistic Specialist

I signed for, processed,distributed military equipment, and quality assurance. I also

created a spreadsheet to keep track of military equipment that was being processed in a

distributed out of the base using Microsoft programs. Managed the receptionist area,

including greeting visitors and responding to telephone and in-person requests for

information. Created PowerPoint presentations used for military development.

Organized files, developed spreadsheets, faxed reports and scanned documents.

July 2012 To Feb. 2013

West Corp.

To Feb. 2013Rocky Mount, NC

Customer Service Advocate

I worked for West Corp. as a Customer Service Advocate for a contractor called Optum

Rx by United Health Care. I collected customer feedback and made process changes to

exceed customer satisfaction goals. Provided accurate and appropriate information in

response to customer inquiries. Demonstrated mastery of customer service call script

within specified timeframes.

Contact this candidate