Project Manager

PROFESSIONAL SUMMARY

Experienced and knowledgeable; Technical Writer, Logistic Document Analyst,

Maintenance Technician, Support Engineer, Building/Site Manager,

Publication Manager, and Program Manager. Author, write, and edit MS Word

paper manuals, XLM paper manuals, EMS-NG paper and IETM manuals. Utilize MS

Word 98-2013, Excel 98-2013, MS Project 2010, Adobe Acrobat 11, Arbortext

5.3, 5.4, and 6.0, EMS-NG viewer, EMS-NG publisher, FrameMaker 6.0 w/SGML

and CMS Windchill for creating manuals. Experienced trainer of employees on

company processes and setting up a writing tasks or procedure in XML or

word format. Four Level to Two Level Phase One and Two Level Phase Two

conversions. Thorough working knowledge and understanding of required MIL-

STD Publications for conformance of manuals. Proficient working knowledge

of multiple manual types used for Government Military Vehicles.

SKILLS SUMMARY

Technical Writing

. Expertise in planning, organizing, writing, preparing and editing

technical publications and product support literature for military

vehicles operations and maintenance.

. Research and interpret engineering schematics, technical design

specifications, interface design, design diagrams and test specifications

into instructional manuals and training curriculum.

. Design graphical images, flow charts, and diagrams for inclusion in

documentation. Create web-based or paper manuals through use of check-out

/ check-in with Windchill / Windows Internet Explorer.

. Thorough working knowledge of MIL-STD PUBs; MIL-STD-40051-1 and 2, change

2 and 3, MIL-HDBK-1222C change 3, MIL-HDBK-2361D, MIL-STD-3001, MIL-STD-

38784, AR 25-30, MIL-STD-40051-2A and 2B, TB 750-93-1 for conformance of

manual.

. Proficient working knowledge of multiple manual types: Operators,

Maintenance, Sustainment, RPSTLs, NMWRs, and DMWRs manuals, and ECP and

MWO incorporation.

Project / Program Management

. Execute all phases of program management from start of work to developing

program estimates through to progress tracking and completion of final

verification.

. Provide responsive customer support throughout project / program

development, implementation, and production phases.

. Track and control project / program compliance progress through

enforcement of specifications, schedules, and procedures.

. Travel extensively nationwide to client location and check on project

status, participate in onsite meetings, discuss current issues, evaluated

personnel schedules and ensure achievement of deadlines.

. Consistently recognized for going "above and beyond" to complete projects

on time and within budgets.

. Maintain an "open door" policy for team members to talk about any issues

or problems "personal or work related" they may have to resolve them with

quick resolutions.

Team Leadership

. Direct, review, and track performance of technical writing and

Illustrator teams operating remotely at various customer nationwide

locations.

. Assess daily performance output, monitor workloads, and assign / reassign

workloads according to deadlines.

. Guide team members on specific objectives, complex features of

assignments, and possible solutions or results.

. Maintain "open door" policy ensuring quickly resolution of problems and

all ideas.

Automotive Skills

. Michigan Certified in Auto Engine Repair, Front End and Steering, and

Heating and Air Conditioning.

. Experience with Military Diesel Engines, Transmissions, Medium Duty

vehicles, chassis, suspension, brakes, front and rear axles and transfer

case w/ PTO.

. Extensive experience and knowledge of using hand tools, hydraulic tools

and lifts, air tools, engineering drawings, schematics, and blueprints.

. Experience working with MIG welding, light Hi-lo driving, fabrication,

and light TIG welding.

PROFESSIONAL EXPERIENCE

Unified Business Technologies, Inc. (UBT), Troy, MI

Nov 14, 2013 to Mar 11, 2014

Sr. Technical Publication Program Manager

. Conduct interviews with upper management for prospective candidates,

assist in hiring of new employees, assist in firing/terminating

employees, discipline employee when necessary, provide guidance,

training, monitoring, evaluating work performance, employee reviews,

approve timecards, and listen to employees that may be having some

issues. Have an open door policy of office for all employees for

anything.

. Research product software/hardware, workstations, laptops, monitors,

power supplies, monitor stands, and accessories necessary for use to

start on project. Receive estimates from multiple suppliers for products

and assist with decision and purchase of products necessary to perform

job properly.

. Attend meetings on-site or at customers, Start of Work Meetings,

Validations and Verifications as required.

. Provide daily supervision and direction for divisional programs work

flow, coordinate production with Team Leads for illustration and writing

and coordinate with customer on daily progress.

. Track and control project/program compliance progress with

specifications, schedules, and procedures. Implement and document job

change specifications/requirements during course of production.

. Provided quick resolutions with compatibility issues between customer's

software to our operating systems by researching and talking with

customer to get issues resolved without compromising project deadlines.

. Review schedule modification with customer, team leads, team members, and

senior management. Talk over personnel schedules and meeting deadlines.

Visit customer facility when necessary to talk over any issues.

. Provide responsive customer support throughout project/program

development, implementation, and production phases. Schedule and route

customer input through appropriate production functions.

. Assist projects with technical writing, validating, authoring, editing,

quality control/assurance, and anything necessary to complete the project

and get it delivered to customer on time. Worked above and beyond the

call of duty by working unrecorded extra hours to get the job done.

. Project worked on; Navistar MAXXPRO DASH ISS Operator Manual for

Objective Gunner Protection Kit (OGPK) M1235A4 and Common Remotely

Operated Weapons Station (CROWS) M1235A5.

. Attend daily internal meetings with Team Leads Writer/Illustrator and

upper management to talk about daily schedules, source data and

illustrations issues, stoppage of work issues, employee issues, and

overall schedule deadlines.

. Research new product information to improve company awareness of

different software/hardware or machines used to expand knowledge and

assist in increasing more business within the Technical Publications

section of company.

. Search government websites for possible new projects for Technical

Publications section of company, research requirements to do posting,

fill out any questionnaires with what company information I had access to

and pass information onto upper management for consideration.

. Maintain an "open door" policy for team members to talk about any issues

or problems "personal or work related" they may have to resolve them with

quick resolutions.

GGS Information Services, Inc.; Sterling Heights, MI

May 27, 2011 to Oct 25, 2013

Program Manager

. Conducted interviews with prospective candidates, hired new employees,

terminated employees, disciplined employees when necessary, provided

guidance and training, monitored and evaluated work performance, employee

reviews, approved timecards, and listened to comments from employees that

may be having some issues. "Open door" policy for all employees for

anything.

. Wrote numerous project estimates (small and large) for what was necessary

to complete and/or validate said project by means of total pages

involved, total illustrations involved, technical writer hours,

illustration hours, provisioning hours, QA hours, management hours,

validation hours, or any miscellaneous items necessary for proposals to

customers.

. Assisted projects with program management, technical writing, authoring,

editing, and anything necessary to complete the project and get it

delivered to customer on time. Projects worked on: Smiths Detection CBPS

M8E1, Oshkosh C019 Trailers, Oshkosh C034 Trailers, Parker Hannifin, BAE-

Oshkosh TAK-4, Tolliver Group - Hydrema, DRS JAB 13.

. Attend Start of Work meetings, daily/weekly meetings, Provisioning

Conferences, IPRs, Validations, and Verifications.

. Provided daily supervision and direction for divisional programs work

flow and coordinated production with other departments / divisions like

illustration, provisioning, and customer.

. Tracked and controlled project / program compliance progress with

specifications, schedules, and procedures. Implemented and documented

job change specifications / requirements during course of production.

. Prepared and communicated project / program status reports weekly for

senior management and customers. Managed scheduling and reviewed schedule

modifications with customers and senior management. Visited customer

facilities to check on project status, onsite meetings, talk about issues

that arise, talk over personnel schedules and meeting deadlines.

. Provided responsive customer support throughout project / program

development, implementation, and production phases. Scheduled and routed

customer input through appropriate production functions.

. Monitored workload of department personnel and assigned work accordingly.

Reviewed daily performance output of department personnel. Performed

work of subordinates as needed.

. Ordered and maintained required supplies and equipment to meet department

requirements. Coordinated facility issues with building maintenance

management and assured that issues are resolved within a reasonable time.

. Coordinated production with other departments to maintain a smooth

production flow. Identified potential problems and opportunities and

initiated appropriate action. Reacted effectively to change and perform

other related duties as directed.

GGS Information Services, Inc.; Sterling Heights, MI

May 9, 2011 to May 27, 2011

Senior Lead Technical Writer

. Authored, wrote, and edited operational and maintenance procedures and

RPSTLs utilizing MS word format for Smith Detection CBPS M8E1, Chemical

Biological Protective Shelter Fabric Unit.

. Traveled and interacted with upper management and customer for fact

finding and resource research.

XMCO (contract thru Adecco Engineering and Technical); Warren, MI

Feb 28, 2011 to May 6, 2011

Technical Writer

. Edited and formatted editable PDF redline markups utilizing Adobe Reader

editing tools for military construction vehicles - Yard Tractor, Dolly,

and RTCH.

BAE U.S.C.S. (contract thru Precision Resources); Troy, MI

Jun 14, 2010 to Feb 25, 2011

Logistic Doc Analyst / Technical Writer

. Wrote, authored, and edited with EMS-NG for Paladin M109A6, 13&P IETM

manual with Arbortext 5.3, EMS-NG viewer and publisher. Wrote, authored,

and edited Troubleshooting procedures in XML for Base / Plus MRAP-FOV

vehicles utilizing Windchill and Windows Internet Explorer to checkout /

check-in from EDE website. Used proper template styles and tagging for

each individual IETM work package.

. Markup Maintenance and Troubleshooting procedures per customer request

for deleted parts items. Ensured that Engineering Change Proposal (ECP)

changes have been made utilizing ability to read engineering drawings to

verify graphics and text and correct when necessary.

. Researched technical information and supporting information utilizing

WebFLIS, other authorized websites, and manuals. Utilized dual monitor

screens to view work area, reference material, websites, or other

material at one time for better work performance.

. Verified technical procedures for replace and repair on the Maintenance

Allocation Chart (MAC) with technical manuals ensuring task is available

and located in proper section of IETM manual and against Master Task

List. Documented task / procedure locations for future use by team

members. Verified all links in initial setup, text and graphic callouts

matched, and graphic was proper illustration required for procedure

throughout procedural task and corrected broken or wrong link when

necessary.

DRS Technologies; Troy, MI Jan 29,

2007 to May 14, 2010

Technical Writer II

. Wrote, authored, and edited new updated maintenance procedures for

military vehicle, ASV Engine NMWR for TMs. Wrote actual hands-on removal

and installation maintenance procedures for new updated parts being added

to engine. Wrote two variant Troubleshooting procedures for different

style models. Prepared and submitted art to illustrators to create art

necessary to finish procedures.

. Assisted co-workers with tagging error issues with EMS-NG. Trained new

employees on Arbortext, Adobe programs and on process of how to set up

writing task procedure in XML format. Team Lead on multiple ILSC Army

Four-Level to Two-Level Maintenance conversion programs for up to 8

writers for Operator's, TM's, DMWR's, NMWR's, and RPSTL's. Worked on

projects with AVLB, HETT, HSTRU, 4KFL, and Containerized Kitchen.

. Developed a Master Tracking sheet for project progress utilized by entire

office. Assisted and trained above and beyond call of duty at anytime or

in "crunch time" situations. Ability to maintain control and level

headedness with last minute changes without delays. "Go to" person for

assistance when management is unavailable.

. Wrote Operator / Maintenance COTS manuals for US Government Military

Prototype MRAP Vehicles. Edited training material and electrical

troubleshooting guide.

. Communicated with customer about current and ongoing issues and changes.

Traveled to customer site for fact finding and information gathering.

Visteon Corporation; Van Buren Township, MI Oct

19, 1998 to Dec 31, 2006

Call Center Technical Support Analyst

. Performed diagnostic troubleshooting for service centers and dealership

nationwide.

. Assisted consumers with general operating instructions.

. Interacted with key staff, engineering, and customers with issues on a

weekly and monthly basis.

. Tracked major or unresolved issues until they were resolved.

. Developed and produced a Technical Diagnostic Desk Manual utilized by

entire call center staff and upgrade parts list that was downloaded to

company internal website for entire company, service centers, and

dealerships nationwide to use at their convenience. Both desk manual and

parts list were updated daily or weekly.

GM (contract thru Modern Engineering); Pontiac, MI

March 1998 to Oct 1998

Technical Assistance System (TAS) Engineer

. Performed as GM representative while providing Remote support to GM

dealerships. Assisted technical representative with means for search,

record, track and analyzed problems that could not be solved by local

dealer representatives.

. Supported TAS service personnel throughout the U.S. with technical

assistance and troubleshooting guidance for all GM vehicles in: Vehicle

Electrical, HVAC, Steering & Suspension and Brakes.

Ford (contract thru MSX International); Lincoln Park, MI

July 1996 to Sept 1997

Prototype Mechanic

. Worked with group - Prototype Vehicle, Safety, and Development.

. Prepped, disassemble, and assemble prototype crash vehicles for crash

tests and complete vehicle advanced 3-year build-ups.

. Fabricate braces, brackets, and mounts, cutting, welding, attaching, and

identifying sensors and test leads to target areas, along with partial or

whole wiring harnesses to complete build-ups.

. Draw maps of exact locations of sensors and test leads for verification

before and after crash test.

. Interact with key staff, engineering, and customers with issues on a

daily basis.

Ford (contract thru APX International); Dearborn, MI

March 1996 to June 1996

Prototype Mechanic

. Prototype Engine work for Ford Motor Company, (EMDO) Engine Manufacturing

Development Operations to assemble and build prototype engines.

Guardian Industries, Inc.; Carlton, MI

June 1985 to March 1996

Hot-End / Furnace Operator and Material Handler

. Hot-End / Furnace Operator and material handler in the process used to

make glass from its raw materials to the finished product and packaged

into appropriate containers.

EDUCATION

Monroe County Community College; Monroe, MI

May 1996

. Associate of Applied Science in Automotive Service Technology

o GPA: 3.819 / 4.0

o Phi Theta Kappa

Huron High School; New Boston, MI June

1977

. Diploma

ADDITIONAL TRAINING INFORMATION

GM (1998)

HVAC Training

Electrical Training

VISTEON (2004-2006)

Leading the Project Team Team Management Tools

Project Expenditure Control Workplans (Concepts)

Statement of Work (SOW) Negotiation and Tactics

Team Roles and Responsibilities Statement of Work Checklist

Creating Inclusion Design Rules and Principles

PMIL Enterprise Alignment Value Stream Mapping

Ethics Awareness VPDS Overview

Aftermarket VBOS Overview Value Engineering/Value Analysis Overview

Project Communication Plan Best Alternative to a Negotiated

Development Agreement, (BATNA)

Project Team Alignment of Six Sigma Overview

Objectives

DRS (2010)

Introduction Six Sigma Business Grammar: The Mechanics of Writing

Business Writing: Editing and

Proofreading

GGS (2011-2012)

Preventing Sexual Harassment Wrongful Termination

Preventing Discrimination Promoting Ethical Behavior

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