Sales Customer Service

Steven ‘Zane' Abbott

************@*****.***

Cell 864-***-****

A management and sales professional with knowledge in business operations and financial management.

Experience in sales, marketing, cold calling, presentation preparation and goal setting. Currently responsible

for reaching corporate business plans, sales management, financial decision making, customer support,

inventory control, employee performance reviews, and much more. Proven experience in cultivating new

business relationships, maintaining key accounts, and working with my team to reach all of our business

goals.

A key contributor to the overall success of a location for one of the best equipment rental companies in the

world. A top performer in an ever-changing, demanding and fast-paced environment.

Strengths

• Time Management and Organization: ability to adhere and adapt to priority changes in workplace

and beyond.

• Detail Oriented: develop and ensure proper procedures are conveyed internally and externally to

provide customer value and employee participation

• Team Leader: ability to motivate and drive execution out of our team while keeping financial goals

at the top of our priorities

• Strong desire to be a top performer in everything I do.

Professional Experience

Hertz Equipment Rental. 2007-Present

Location Manager (2011-2014)

Managed all aspects of a top performing location of an industry leading equipment rental company.

Responsible for employee performance and financial goals set forth by corporate business partners.

• Promoted to Branch Manager because of my commitment to our location and past success as a sales rep.

• Successfully helped increase pre-tax profits over $550,000 in 3 years. Increase was over 200k each year.

• Managed an inventory of parts and merchandise consistently worth over $50,000. Gained experience in

purchasing and inventory monitoring.

• Used Hoshin planning and Lean/Six Sigma methods to streamline all facets of our business

• Worked with our sales and service teams to increase productivity and output from both parts of our business

which helped to increase new business and satisfaction of existing opportunities.

• Responsible for over $8 million of equipment while managing 10-12 employees

• Managed OSHA and DOT regulations for our business.

Key Accomplishments

• Achieved $550,000 in Pre-tax Profit in 2013

• Took a negative profit in 10’ to a 400% increase in 2012

• Awarded with a trip for being one of the top 5 managers in North and South Carolina.

• Worked with shop supervisor to cut inventory levels in half and increase profit

• Used Gap closure plans to cut deficits to help reach our business plan

• Negotiated contracts with outside vendors that helped increase our overall profit

Sales Representative (2007-2011)

Established customer relationships while meeting yearly goals set forth by the management team to increase

overall market share and profit margin.

• Responsible for maintaining a territory through sales calls and relationships, while increasing company

revenue and opening new accounts

• Increased revenue monthly by establishing new accounts and consistently providing for an existing customer

base.

• Job outline included prospecting potential customers, customer service, sales calls and meetings to determine

the needs and of our customer base, and selling new and used equipment to our rental relationships.

• Averaged 4-6 new accounts opened per month, and achieved multiple perfect scores on Hertz customer

service surveys as a rep.

• Present and promote new products and services to clientele

• Coordinate the successful purchase, delivery and placement of equipment on customer jobsites

Previous Jobs (while in College)

Director of development – Pet’s Incorporated, Columbia SC 2005-2006

Assistant Manager – California Chicken Grill, Columbia SC 2004-2005

Education

University of South Carolina, Columbia, South Carolina

Bachelor of Science in Business Administration, 2006

Majored in Finance and Real Estate

Other Interests

Giving my time to help others, Marathon Running, Sports Fanatic, Golfer, Fisherman, Hunter, and Family

Man

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