Customer Service Technician

Olaide A.

Durojaiye

*A Midfield Parade

Mayplace Road East

Bexleyheath Kent

London

DA7 6NA

Mobile:

077********/079********

***********@*****.***

Personal Profile

I am a hard-working, reliable and ambitious individual who is attentive to

detail and works with accuracy and precision. My experience working in

hospitality and the caring sector has given me a thorough knowledge of

working under pressure in diverse environments. I have experience of

meeting targets and working to deadlines and work with a calm and measured

approach. I have completed a BA degree in Business and Administration and

also have a strong interest in Science, particularly within the Sterile

Services Technician Industry. I have gained my certificate in this field

and have now been working as a Sterile Services Technician for almost

4years. I am becoming skilled in this area of work and ensure I provide an

excellent level of service, working with a responsible and professional

approach at all times.

Key Skills

. Good communication skills, both written and oral

. Organisational and time-management skills, ability to multi-task

effectively

. Ability to work alone and as part of a team, using initiative to overcome

problems

. Good level of fitness, working with resilience and determination

. Keen interest in caring for people, providing high standards of service

. High standards of personal hygiene and awareness of health and safety in

the workplace

. MS Word, PowerPoint, Excel, Presentation.

Employment History

2009-2014: Sunlight Recruitments: Park Royal, London: Sterilising Services

Technician

. Ensuring adequate stocks and sundries to accomplish the decontamination

tasks

. Decontaminating and sterilising surgical/medical equipment for customers

in

Patient care using validated machinery and methods in line with

quality systems in place

. Dismantling and reassembling technically advanced devices

. Operating autoclave machine to sterilise; tracing instruments using tray-

tracking number.

. Assisting management in any related tasks such as packing and labelling

equipment

. Following policies and procedures relating to Sterile Services Department

and Trust

. Maintaining good communication when dealing with clinical staff other

services users

2008-2010: PSR Agency Limited, London: Domestic/Kitchen Assistant

. Preparing breakfast for patients, ensuring correct orders are given

within timely manner

. Tidy up kitchen; washing kitchen appliances, work surfaces, floors and

walls

. Serving patients, providing excellent level of customer service

. Working with stamina and enthusiasm

. Following instructions from management, carrying out work efficiently and

effectively

. Flexible approach to work, carrying out different shifts at short notice

. Maintaining hygiene standards, ensuring kitchen was clean, spillages

dealt with immediately

2005-2013: Chelsea Football Club, Stamford Bridge: Safety Steward

. Ensuring the safety of all spectators in and around sports ground

. Assisting in crowd management, preventing over-crowding and maintaining

state of calm

. Preventing unauthorised access to the site by public, and to restricted

areas by guests

. Providing high level of customer service, communicating effectively with

visitors

. Reporting any anti-social behaviour or perceived dangers

. Working with a confident, professional and safe approach

. Ensuring that disabled facilities are correctly used

2007-2008: Young Restaurants Ltd, Yomex Catering Services, London:

Hospitality Assistant

. Taking orders from customers, serving food and drinks

. High standard of customer service, dealing with any complaints or re-

orders

. Assisting managers with any adhoc duties, working flexibly as a team-

player

. Responsible for closing store, ensuring restaurant was presentable for

next day

. Showing ability to work under pressure to ensure smooth running of

restaurant

2006-2007: Work Zone Recruitment, Greenwich London: Kitchen Assistant

. Preparing table for lunch, ensuring presentation standards were met

. Organising store room, requesting replenishment when necessary

. Serving food to customers, working efficiently and with excellent

customer service

. Washing utensils and tidying kitchen to maintain high service levels

. Using good communication skills to communicate effectively with team

members

.

2005-2007: Panache Professional Care, Surrey: Care Assistant

. Supporting clients with daily personal care such as washing, eating and

personal care

. Keeping daily records of care given and updates with regards to client's

health

. Writing reports on progress or changes in client's care plan

. Working with other health and social care professionals to deliver

individual care and development plans

. Working with a kind, patient, caring and professiona approach at all

times

2002-2004: Adela Express Limited, Nigeria: Sales Advisor

. Advising customers about new promotions

. Keeping in contact with existing customers in person and by

telephone

. Developing in - depth knowledge about your products and markets

. Meeting sales targets and performing to high standards at all times

. Responding to customer queries, giving information about products

and services

. Recording customer complaints and providing appropriate solutions

Education/Training

August 2011: IHSS Park Royal, Training Sterilization of Smith & Nephew

Instruments & Dyonics Motors Drive Unit

February 2011: IHSS Park Royal, Training in Stryker Trauma

April 2010: Chealse Football Club, Level 2 NVQ in Spector Safety

September 2009-2010: University of East London: BA (Hons) in Business

Administration

September 2009: Sterile Service, London Certificate in Sterile Service

Technician (TSSU & CSSD)

May 2009: London Millennium College, London: Advanced Diploma in Business

Studies

March 2009: London Millennium College: Diploma in Business Studies

September 2008: Chealse Football Club, Level 2 Certificate in Event & Match

Stewarding

May 2008: London Millennium College: Certificate in Business Studies

June 2008: (PSR agency, London: Basic Food Hygiene, Health & Safety at

Work, Fire Safety, Manual Handling (inc. Manual Handling of patients)

Feb 2006: (PSR Agency Ltd, London) Infection Control in Hospitals

April 2006: (PSR Agency Ltd, London) Minimising the risk from Health

Emergencies, Care Assistant/Mental Health, Moving and Handling

June 2005: South Chelsea College London, Numeracy Stage 1 & 2

October 2004-2005: South Chelsea College London, Health and Social Care

References:

. (1) Dawn Dias ( e-mail, ****.****@*****************.**.**) 0208 961

2995, 079********, Post Sterile Services Technician ( Training Co-

ordinator)

. (2) Anna Sierzputowska ( e-mail,

****.*************@*****************.**.**) Post sterile services

Technician ( Services Manager) 020****-****

. (3) Martin Dower ( e-mail, *************@*****.***) 077********, Post

Sterile Services Technician (Supervisor)

Contact this candidate