Customer Service Sales

hett Harrison

R *************@*****.***

Fredericksburg,Virginia 540-***-****

Process Improvement Troubleshooting Analytics Communicating for Success Reporting

*Great Demo* Spin Selling

PROFESSIONAL EXPERIENCE

Intuit Inc, Fredericksburg, VA (July 25th, 2011 – December 2013)

Fortune 500 Company that earns $2.7 billion a year by providing business and financial management solutions for small

and medium sized businesses, financial institutions, consumers and accountants.

Team lead to Director of QuickBase Sales/ QuickBase Database Expert (Dual role)

Helped build the small business division of QuickBase creating an increase in revenue from $3,000 a

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month to $10,000 a month.

Provide outbound calls to people interested in QuickBase cloud software and persuade them to buy our

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product.

Analyze options for existing clients of QuickBase Cloud Software and help them build custom

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applications.

Determine root cause of issues and develop resolutions for clients so they can return to quickly to

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running their business.

2012 3rd Quarter revenue leader

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First Script/ Coventry Healthcare, Tucson, AZ August, 2010– July 2011)

3rd most successful prescription drug plan service in the USA. Coventry provides a full range of risk and fee based

managed care products and services to a broad cross section of individuals, employer and government funded groups,

government agencies, and other insurance carriers and administrators.

Intake Specialist – Worker’s Compensation Division

Help Adjusters, Nurse Case Managers, Providers, and injured workers get their durable medical

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equipment

Processed over 200 orders a day

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Intuit Inc, Tucson, AZ (December 2002 – February 2010

Fortune 500 Company that earns $2.7 billion a year by providing business and financial management solutions for small

and medium sized businesses, financial institutions, consumers and accountants.

Subject Matter Expert (SME) Customer Service August 2007 to Feb 2010

Provided analysis and solutions for Escalations on:

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Office of the President customer relations concerns

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Licensing disputes

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Privacy issues

o

• Examined and monitored the quality of phone, chat and emails to our customers.

• Wrote sales scripts that helped the Outsourced Partners increase revenue

Rhett Harrison

*************@*****.***

Page 2

Intuit Inc, Tucson, AZ (December 2002 – February 2010 Continued

Customer Service Representative – Special Licensing July 2005 to August 2007

Helped customers comply with the Intuit’s licensing agreement

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Sales Associate – Direct Sales December 2002 to July/August2005

• Full understanding of the full suite of QuickBooks products in order to direct customers to choose the best

product and service for their business needs

• Top 10% revenue earner

Connect Vending, Tucson, AZ (1999 – 2002)

Owner

• Established and managed a profitable statewide network of vending machine placements and service.

Cost effectively managed product and equipment inventory

Hired, trained and managed all employees

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Monitored the performance of team members to ensure the compliance of state regulations

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EDUCATION

Brookline College – Studied Medical Billing and Coding 4.0 GPA

HONORS & AWARDS

• Earned numerous awards for outstanding selling abilities, for special project contributions and

exceeding expectations.

• Received many customer letters for establishing outstanding customer relationships.

• 3rd Quarter top sales achieved

PROFESSIONAL ACHIEVEMENTS

• Served on the Diversity Council for Intuit.

• Served as the site leader on the Pride Employee Network.

• Worked with the Junior Achievement Program mentoring children

• HIPAA Certified

• CPR Certified

• First Aid Certified

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